Koons Baltimore Ford

Best experience ever!! We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their in We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their inventory and prices, that we were able to find another vehicle to purchase. We received Great Service and the Staff was friendly and professional. We Recommend everyone to look into this dealership for their next car or truck purchase, We know we will go back and help our daughter with her next purchase. More

Shivers Ford 2016 The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recomm The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recommend this dealership to any single woman looking for a no hassle salesperson. More

Great Buying Experience I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right indi I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right individual in the dealership to get the answer. He was very professional and took as much time as we needed to understand how to operate the vehicle before we left the lot. He is a real gem. The management including Mark Rogers and Tom Snyder were easily accessible when I had a specific question. Overall everyone I worked with at the dealership was upfront, transparent and very pleasant. I have never experienced this type of great service before and would definitely consider making the 3 1/2 hour drive again to purchase another vehicle because their prices are awesome. More

Awesome buying experience My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, and we walked (more like drove!) away with a beautiful & brand new car that suits all of our needs. Tom was great in explaining our financial options, and Carol was a pleasure to work with in the finance office. We will be returning to Koons Baltimore Ford in a few years for a new lease!! More

True Customer Service!!!!!!! I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Ba I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Baroud and Carol Walker! Together they made my Wife's day and the same when they sold a vehicle to my Son and new Daughter-in-Law. My neighbor bought a F150 there as well and after visiting numerous dealership, he walked away knowing he got a real deal! More

Great Service - salesman and finance Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. More

Out of town purchase of Mustang GT I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling to honor Ford's pricing. I expanded my search of dealer inventory and found the exact car at Koons and their listed "Wow" price matched what I was expecting. Initially I was skeptical but Pete Dixon at Koons was extremely responsive and very thorough and professional and he confirmed the deal through phone calls, emails and texts. I took a day off work and drove almost 8 hours to pick up the car and was very happy with how quick and easy the sale went. They were well prepared for my arrival and all details remained the same. There were no surprises and it was almost as easy as picking up a rental car. I plan to buy another vehicle in a few years and have every expectation that I will be driving back to Baltimore to buy it from Koons. More