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Koons Baltimore Ford

Baltimore, MD

Overview
Reviews
Vehicles
4.3
731 Reviews
Call Dealership (410) 298-3800
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6970 Security Boulevard

Baltimore, MD

21244

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Showing 731 reviews

September 11, 2024

The representative that handled my case Jay Stewart was very good. However, the diagnosis of my car’s issues was not determined . The car would have needed to go from department to department to be diagno More

by janelle.stonebraker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stewart
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Sep 12, 2024 -

Koons Baltimore Ford responded

Janelle, we appreciate your feedback and are glad to hear Jay provided good service. We're sorry for the inconvenience regarding the diagnosis process and rental car expenses at Koons Baltimore Ford. Your comments will help us improve our services moving forward.

September 06, 2024

Good Customer Service, prices to high and never giving any kind of rewards points to return customers More

by Jonathan. Harvey1943
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 09, 2024 -

Koons Baltimore Ford responded

Jonathan, thanks for your feedback! We're glad you appreciated our customer service at Koons Baltimore Ford. We'll definitely take your comments about pricing and rewards into consideration.

Sep 09, 2024 -

Jonathan. Harvey1943 responded

Had to take vehicle back to the shop because the air conditioner was still blowing out hot air after picking it up,Jay got me in and took care of everything however that was nearly another week without my truck and now I’m hearing some noise coming from somewhere under the hood, however I don’t have the time to leave my vehicle for service with no other form of transportation.

September 02, 2024

I set up an appointment and was immediately helped on my arrival. I appreciate my advisor for thoroughly helping me out. More

by Vama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 03, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience! We're glad to hear that our team at Koons Baltimore Ford provided thorough and immediate assistance. We appreciate your support!

September 02, 2024

Service was completed well and on time. Jay as always was awesome! I feel very confident with Koons Ford Security as my go to for servicing. More

by miller.doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in the service department.
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Sep 03, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your confidence in Koons Baltimore Ford! We're glad to hear Jay and the team provided timely and excellent service. We appreciate your trust in us!

August 25, 2024

Always responsive to my needs. Staff are the best and very professional. Koons is my go to dealer More

by dejward
Recommend Dealer
Yes
Employees Worked With
Dave, Ahmed Baroud, Bruce Leibowitz
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Aug 26, 2024 -

Koons Baltimore Ford responded

We're honored to be your go-to dealership! Thank you for your loyalty to Koons Baltimore Ford!

August 21, 2024

They're professional. I have no complaints. If I do I talk about it. Jay was a awesome representative More

by martinagraves81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Aug 21, 2024 -

Koons Baltimore Ford responded

Thanks for the feedback! We're glad to hear Jay and our team at Koons Baltimore Ford provided you with a professional experience. We appreciate your support!

August 19, 2024

My experience at koons of Baltimore was great my service person Jay kept me well informed. More

by maryfields5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Aug 19, 2024 -

Koons Baltimore Ford responded

Thank you for choosing Koons Baltimore Ford, Mary! It's awesome to hear you were in great hands with Jay. Have a stellar day!

August 16, 2024

Thanks Dave & the Tech who changed my oil. Work was completed in a timely fashion. More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave E.
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Aug 19, 2024 -

Koons Baltimore Ford responded

It is great to hear that Dave and the Koons Baltimore Ford team provided a quick oil change. We will pass along your thanks!

August 12, 2024

Cai was very polite and responsive when I asked any questions. I highly recommend him More

by cjpm123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cai
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Aug 12, 2024 -

Koons Baltimore Ford responded

Thanks for the kind words about Cai's service. We appreciate your recommendation and wish you happy miles ahead! - The Koons Baltimore Ford Team

August 12, 2024

Customer service was extremely friendly. Virtually, no waiting time and in line with my scheduled appointment. More

by Mrmajestic69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema
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Aug 12, 2024 -

Koons Baltimore Ford responded

Thank you for the feedback! We're glad to hear that our team at Koons Baltimore Ford provided friendly service and respected your appointment time. We appreciate your support!

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