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Koons Baltimore Ford

Baltimore, MD

4.2
715 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 715 reviews

March 19, 2016

Great place to buy a car Had a great experience buying my new Ford Fusion. Everyone was very pleasant and professional. I left with the car I wanted at a price I was satisfied More

by Ford Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moore, Tom Snyder, Tim Robertson
Mar 19, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review. I am sure that Tim, Tom and James will be very happy when they see it. On behalf of our entire team here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your brand new Fusion! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 15, 2016

Awesome car at a fair price. Koons sold the car we were looking at and we were so disappointed as they did not have another one in stock. They located the car we wanted 4.5 hours More

by KF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Groop
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review KF! Casey is an awesome person, and we are very glad to have him on our team. Glad we were able to work things out for you. On behalf of all of us here at Koons Baltimore Ford, I wish you many happy miles and memories in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford.

March 10, 2016

This is my second car from Koons. This was our second car from Koons. Fred was great. No pressure and got us in the exact car we wanted. Excellent purchase and happy with the entire More

by rtpj109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review! I am sure Fred is going to be very happy when he sees it. On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your new vehicle. 'Til the next time! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 09, 2016

Professional Derek was my salesman was very professional and attentive to my needs I am a small business owner and was in need of a dual purpose vehicle work/pleas More

by sturg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JAMES MOORE, Derek Lewis
Apr 12, 2016 -

Koons Baltimore Ford responded

Thanks so much for the shout out John! Glad Derek was able to find you a sweet ride, and James took care of the rest. We really appreciate your business as well as your advocacy. On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your new truck! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 08, 2016

Extremely tolerant professionals to work with! Repeat buyer here- I purchased my first escape with Koons, and came back a second to purchase my explorer.. I knew exactly what I wanted (and also exa More

by KaitCat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Apr 12, 2016 -

Koons Baltimore Ford responded

Thanks so much for leaving such a nice review on this site! Abdul is truly a hard worker who always goes the extra mile for all of our customers. He's going to love seeing this review, and I'm sure he can't wait to be of service to you when it comes time for you to get your third vehicle from him. On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your new Explorer! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 07, 2016

"It was an enjoyable experience" I knew that I would be needing to buy a new car in 2016 by the time Spring would come. I had been seriously looking at the Ford Escape. However, on F More

by noclkaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
March 07, 2016

Excellent Service, Excellent selection After looking for an F150 for a bit, i found exactly what I wanted at Koons. Mark and Melvin contacted me right away to confirm that Koons had the tr More

by ElizabethT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Bagby, Mark Rodgers
March 06, 2016

Very helpful Went in and found what I wanted immediately and the staff worked to find me the best rates and price! Everyone very friendly!! Keeps me coming back to More

by Tinabee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Mar 07, 2016 -

Koons Baltimore Ford responded

Thanks so my for the kind review Tinabee! Ahmed reflects our entire staff, how we do business, and how we consistently go the extra mile for each and every one of our customers. We appreciate your business and the confidence you have in our staff, and wish you many happy and safe miles in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 06, 2016

Service Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommen More

by Hsingh7770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Dillon
Mar 07, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review! Kenny is a very valued, conscientious and long-tenured team member here at Koons Baltimore Ford. You can be assured that Kenny will give the same high level to everyone that you refer to him. Thank you for your business and your confidence! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 06, 2016

WOW is right! I posted a previous entry giving 4 stars due to (in my opinion) a lack of professionalism from one of the employees. This review is strictly for the More

by Ms NO xx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moore, Rudolph "Pete" Dixon, Carol Walker
Mar 07, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review, and also for bringing to our attention the behavior of one of our employees. Your perception/opinion is our reality, and we do take matters like this seriously. I have personally addressed the situation with the employee, I do apologize, and assure you that it will not happen again. I am certainly glad that Pete, Carol and James were able to provide you with the outstanding level of service that you are accustomed to from Koons Baltimore Ford. Pete is an amazing person, a valued co-worker that's been with us for 15+ years. He's such a nice guy, who's loved by all of his customers. On behalf of all of us here at Koons Baltimore Ford, we wish you many happy and safe miles in your new vehicle, and look forward to being of service to you when it's time for you to purchase your third one from Pete. Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

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