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Koons Baltimore Ford

Baltimore, MD

4.2
715 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 715 reviews

April 12, 2016

Best experience of purchasing a vehicle We purchased a Ford Mustang from Derek at Koons Ford Baltimore and he was the nicest, hardest car dealer we have ever worked with. The team of finan More

by Tina Lott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Lewis, Tom Snyder
Apr 12, 2016 -

Koons Baltimore Ford responded

Thanks so much for taking the time to write such a wonderful review Tina! We appreciate your business as well as your loyalty to our store. It is nice people such as yourself that make us look forward to being of service to you again the next time. On behalf of all of us here at Koons Baltimore Ford, I want to wish you many safe miles and memories in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

April 11, 2016

Honest, affordable, easy to work with. Excellent price. Agreed to match price from other dealer. The whole process was very easy from start to finish and did not take long. More

by SRC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holt
Apr 12, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review! We pride ourselves in having a very customer friendly transparent purchase process. We appreciate your business, and look forward to being of service to you the next time! On behalf of all of us here at Koons Baltimore Ford, I'd like to wish you many safe happy miles and memories in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

April 05, 2016

Great buying experience and price for F-150 I purchased a F-150 Platinum last week from Mark Rodgers and Scott Holt. I found Mark's name on Dealerrater from another customer who drove from out More

by slow50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holt, Mark Rodgers
Apr 12, 2016 -

Koons Baltimore Ford responded

Thank you for taking the time to write such a nice review! I am sure that Mark, Scott and Steve will be delighted when I show it to them! All 3 are wonderful team members who consistently go the extra mile for all of our customers. I'm very grateful that you were able to find our store on Dealerrater and experience the easy and transparent way we do business with. On behalf of all of us here at Koons Baltimore Ford, I'd like to wish you many safe miles and happy memories in your new Platinum F-150! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

April 04, 2016

First time buyer The sevice was excellent and they made sure I was satisfied with my purchase. I got an unbelievable deal and would recommend anyone who needs a new ca More

by Newbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Melvin Bagby
Apr 04, 2016 -

Koons Baltimore Ford responded

Thank you so much for taking the time to write such a nice review, as well as the recommendation! Melvin and Steve always go the extra mile for all of our customers, and both will be delighted when they see your review. On behalf of all of us here at Koons Baltimore Ford, I wish you many happy miles and memories in your new vehicle. We are also very much looking forward to being of service to you in the future. Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

April 02, 2016

Great and freindly experince Up front and honest, and made the decision easier, very helpful in helping me make up my mind on what I wanted. showed me many options and was interes More

by Ex-man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Walker, Melvin Bagby
Apr 02, 2016 -

Koons Baltimore Ford responded

Thanks so much for the great review! I am sure that Melvin and Carol will be delighted when I show it to them! They're both valued team members that consistenly go the extra mile for our customers! On behalf of all of us here at Koons Baltimore Ford, I thank you for your business and wish you many happy and safe miles in your new vehicle! Looking forward to being of service to you the next time as well! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

May 10, 2016 -

Koons Baltimore Ford responded

We are happy to hear about your positive experience. Thank you for the review!

March 31, 2016

Thanks Fred It was a rough experience purchasing my 2007 BMW with Koons due to bad manager customer service and the service department. I was given a lot of run a More

by nong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred McGuire, Abdul Tabibi
March 26, 2016

Outstanding Purchasing Experience Not very often can you buy a car and not leave feeling as though you were taken for a ride. At Koons Ford in Baltimore they treated me as an appr More

by rwhitew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
Mar 26, 2016 -

Koons Baltimore Ford responded

Thanks so much for taking the time to write such a nice review! Pete has been with us for over 15 years and he is an exceptional sales representative. Usually when he sells car, he retains that customer for life! We do a lot of out of state business and we appreciate the confidence that our customer base has in us. I really appreciate the review, and can't wait to be of service to you the next time! On behalf of all of us here at Koons Baltimore Ford, I wish you a many safe and happy miles in your new car! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 26, 2016

Best experience ever. Scott Holt was honest and upfront. I recieved a great price.So happy I went to Koons Ford of Baltimore. Finance department was friendly. Thanks for a More

by Ronda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holt
Mar 26, 2016 -

Koons Baltimore Ford responded

Ronda, Thanks so much for the nice review! Scott is a great guy who gets a ton of repeat customers and referrals. All of our employees are friendly, and they all go the extra mile for our customers at every opportunity. Looking forward to seeing you at our store again in the future. On behalf of all of us at Koons Baltimore Ford, I wish you many safe and happy miles in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 22, 2016

Great experience I had a great car buying experience at Koon's Ford. My salesperson, Danaj, was enthusiastic, friendly, and very helpful getting me comfortable with dr More

by RobbyeJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danaj Edmond
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for taking the time to write such a nice review RobbyeJ! We certainly feel privileged to be of service to you, particularly after 15 years! I can't wait to show Danaj your post, as I am sure she will be delighted to see it - thank for the recommendation and for making our day! We wish you many happy and safe miles in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 22, 2016

Great Experience! Tried Koons as I was not happy with the quality of service and overbooking issues experienced at another dealer. Koons was great - everything went as More

by watsoes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla W. and Jeff B.
Mar 23, 2016 -

Koons Baltimore Ford responded

Thanks so much for the kind review! Jeff and Carla will be delighted to see it! Glad you enjoyed the coffee, and we are looking forward to being of service to you the next time! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

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