Koons Baltimore Ford

The Best Service Evvvvvvva I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I w I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I was going to get the run-around.. nope, the young lady kindly rescheduled my appointment with no problem and also set me up for the shuttle service. At first I thought okay, I'm going to have to wait around and be late for work. No, that did not happen I was greeted by Jay, that took my info, and he presented the driver, I forgot his name but he was so professional, he opened the door and drove me to my destination with door-to door service. However, while we were on the way, I received a call from Jay, he advised me that I had a recall on my vehicle and if I wanted to get the repair done while my car was at the shop ( who does that!!) I gave my permission and was advised that I would be eligible for a rental if needed (what wonderful service), but I didn't need a rental. Jay called me back sooner than expected and told me the repairs were done and if I needed a shuttle to pick me up he would arrange. (totally awesome). I told him I would call him back to let him know if I need the shuttle service. I forgot to call him and verified with Koons service department to make sure the car was ready, I spoke to Mary, she said it was, so I went to pick up my car. The service department (Mary) took care of me right-away and appreciated how valuable my time was. When I got back to my office guess what......Jay called me to see if I still needed a shuttle and to make sure I was satisfied. I am just blown away by the service I have received today 08.02.16, if I could I would give them stars to the moon and back. Thank you Koons Baltimore Ford, I appreciate your outstanding service. And a Big Shout out to Jay!!!!!! More

Review Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! More

Tire Repair Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Ken Dillon handled the billing of my repair order - as I am an employee and was great! More

Jay fixed our problem We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with us to reconcile the situation More

Could not have been better Ahmed was the MOST helpful individual I have ever encountered while buying something. Buying my first car was a very important task and working with h Ahmed was the MOST helpful individual I have ever encountered while buying something. Buying my first car was a very important task and working with him made things easy. He was extremely kind and cared very much about giving me the best car for my money. I definitely recommend him to anyone searching for a new or used vehicle. More

Satisfied Customer !!! We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on a terrific price before traveling 2 hours for delivery on the following day. Sales associate Scott Holt had the vehicle all prepped, gassed and ready to go, and it was even his day off. Thank you Scott. In a short time, we were on the return trip home. He also got my military discount quickly approved. More

Recent Car Purchase Derek Lewis was extremely courteous and professional. He made our car buying experience a very pleasurable one. We would recommend Derek Lewis and K Derek Lewis was extremely courteous and professional. He made our car buying experience a very pleasurable one. We would recommend Derek Lewis and Koon's Ford to anyone wanting to purchase a new or pre-owned vehicle in the future... More

truck purchase my first experience dealing with koons i have purchased several ford vechiles .this dealership goes out of their way to make you comfortable and help my first experience dealing with koons i have purchased several ford vechiles .this dealership goes out of their way to make you comfortable and help you get a good rate you can afford the best dealership i have ever been to without a doubt i highly tecommend koons at security More

Excellent experience at Koons Baltimore This is the second car we've purchased from Koons Ford Baltimore. Our experience with our salesperson, Ji Kim, as well as Finance were very pleasant. This is the second car we've purchased from Koons Ford Baltimore. Our experience with our salesperson, Ji Kim, as well as Finance were very pleasant. Everything was straightforward and surprisingly efficient. We would recommend them highly and would certainly go back in the future. More

Excellence Koons Ford gave me excellent customer service. They treated me with respect and helped me pick a color that I wanted. They tried to made me comforta Koons Ford gave me excellent customer service. They treated me with respect and helped me pick a color that I wanted. They tried to made me comfortable with the process. I am very satisfied with my car. More