Koons Baltimore Ford

great staff The staff members are great, very helpful and respectful. I traded in my old car and appraisal was more than what i expected. plan on going back for The staff members are great, very helpful and respectful. I traded in my old car and appraisal was more than what i expected. plan on going back for the wifes car. More

Jay Stewart, Service Advisor I took my 04 Eddie Bower Explorer in as the "service engine soon" light was on. I needed my vehicle to be road ready for my Thanksgiving Day out of s I took my 04 Eddie Bower Explorer in as the "service engine soon" light was on. I needed my vehicle to be road ready for my Thanksgiving Day out of state trip. Jay was my service advisor. He provided excellent service from start to finish. He arranged a vehicle for my use while mine was being repaired. Jay followed up to keep me updated of the repair status. At 180,000 miles, my vehicle now runs like a charm. He even followed on Thanksgiving Day to see if all was well with my repairs. Jay, I really appreciate your professional manner and your sense of humor as well! You rock! You really made me feel valued as a customer...you Wowed me! More

Awesome Experience I recently purchased my car from this dealership and it was a fun and exciting experience. Kathleen McDonald was very awesome. She was very patient wi I recently purchased my car from this dealership and it was a fun and exciting experience. Kathleen McDonald was very awesome. She was very patient with me even though I did not make a decision on time on my choice of car. She helped me with smiles and was ready to satisfy me even in the cold weather. She has also been available to talk to me whenever I have questions about my purchase. I will recommend this dealership. More

Great experience The best car buying experience I've had. I was able to take a quick test drive with no hassle and left to think it over for the night. I decided to bu The best car buying experience I've had. I was able to take a quick test drive with no hassle and left to think it over for the night. I decided to buy it and Danaj had the car ready for me when I got to the dealership. Whole process was quick and I was on the road with my new car. More

Wonderful Buying Experience! If I could give them a 6 out of 5, I would. Pete Dixon was a pleasure to deal with. Pete was quick to respond to all of our questions. Even though If I could give them a 6 out of 5, I would. Pete Dixon was a pleasure to deal with. Pete was quick to respond to all of our questions. Even though we had to find our car in a neighboring state (we are from Pennsylvania), Pete and the crew as Koons Baltimore Ford made the process very easy. They were far more helpful than our local dealer. Pete was professional and courteous the duration of the sales process. The price was great, the new Ford Focus is great. We could not be happier! More

Could not fix my issue with 2013 fordexplorer I took my 2013 ford explorer to the koons dealer on security blvd..i assumed if I didn't use a side mechanic for my issue and just get it done thru th I took my 2013 ford explorer to the koons dealer on security blvd..i assumed if I didn't use a side mechanic for my issue and just get it done thru the dealers my truck would be fixed..well that wasn't the case ford kept my truck for 3 days and when I got it back I heard the same noise I heard before I brought it to the dealer..im sure the mechanic test drove my vehicle and heard the noise..i took it back and was told it was something diffrent..really lost faith in this dealership not to mention I still hear the noise.... More

Fast No Hassle Experience I found the Chevy Equinox on their webpage and called to inquire. From the beginning of the process to the end my experience with Koons Baltimore Ford I found the Chevy Equinox on their webpage and called to inquire. From the beginning of the process to the end my experience with Koons Baltimore Ford was excellent. I was also on a tight time schedule. I was able to look at the car and take it for a test drive at my leisure with no pressure. Came back decided to buy and they had us out the door in less than an hour and a half. Great deal and great service by all of those involved. Big thank you to Derek for helping with the quick processing and providing all the info I needed. More

Great People, Great Deal and Professional Atmosphere I needed 3 vehicles for my company. hands down they gave me the best deal. What I didn't overly expect was the way they took care of me. they were ver I needed 3 vehicles for my company. hands down they gave me the best deal. What I didn't overly expect was the way they took care of me. they were very personable and treated me like I was the only one there. I have had it before at other places where, getting a great price meant that they didn't have to treat me like they appreciated me. Koon's couldn't have been nicer. From beginning to end, they were great and did everything they said they would do. Derek was my sales person and he literally was awesome. If you need a vehicle, at least go in and ask for Derek and see what he can do. I'm sure you will be pleased that you did. Wayne R. More

Excellent service I was searching for an F150 with a certain price range, none of my local ford dealers got back to me with what I wanted. I talked to Scott and he told I was searching for an F150 with a certain price range, none of my local ford dealers got back to me with what I wanted. I talked to Scott and he told me he would get back to me once he found the truck, and called me back within the hour. He didn't try to pull any tricks or get me to pay more money. I walked in, took the truck for a test drive and then signed the papers. I asked the finance guy if I could get a better interest rate and he immediately made a call and got me a whole percentage lower. Both Scott and the finance guy were very professional and kind. I would highly recommend this dealership. They got me the truck I wanted at the price I requested. More