Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Baltimore Ford
Baltimore, MD
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 715 reviews
June 16, 2017
Great Experience Great experience at Koons Ford in Baltimore. Derek Lewis was our sales consultant and we couldn't have asked for anyone better. He was honest, friendl Great experience at Koons Ford in Baltimore. Derek Lewis was our sales consultant and we couldn't have asked for anyone better. He was honest, friendly, and ensured that everything was just right. Koons is a very reputable dealership with a fantastic salesman (Derek) and manager (Ray). Thanks Koons! More
by Ford Buyer
Employees Worked With
Derek Lewis, Ray Baldwin
June 10, 2017
Service Writer, Jeff Bloom Just a normal, decent human being. Refreshing to deal with an honest man! Thanks Jeff! You are the MAN! Just no B.S. When it comes to vehicles, Just a normal, decent human being. Refreshing to deal with an honest man! Thanks Jeff! You are the MAN! Just no B.S. When it comes to vehicles, service, and warranties.... you want honesty and fairness, and Jeff was honest and very fair. If you have to put you car in for service.... make sure you ask for Jeff! More
by MKStewart200
Employees Worked With
Jeff Bloom
May 26, 2017
Excellent Experience! I spent months searching the internet for a specific vehicle. I finally found the one that met my requirements at Koons Baltimore Ford. Without havi I spent months searching the internet for a specific vehicle. I finally found the one that met my requirements at Koons Baltimore Ford. Without having any previous knowledge about this dealership, I drove from my home over 150 miles away to see and drive the vehicle. To my relief, both Derek, my salesman, and Thomas Little, the F & I Manager, conducted themselves with professionalism and respect, answered all my questions honestly, and never "pushed" me. They understood that without satisfied customers, like me, that their organization's reputation would suffer. Their excellent communication skills and efforts to accommodate my needs separates them from the type that "push" customers into purchasing. I highly recommend this dealership! More
by Jim Keitt
Employees Worked With
Thomas Little, Derek Lewis
May 22, 2017
Bad Deal On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after fu On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after further looking into it I noticed that the door had been repainted and then the pillar that held the door on was painted also and a very bad job . I never would have thought that a brand new truck for $77000 would have been pushed onto me without disclosing prior damages like this, it is illegal to not disclose these prior damages in Maryland but what makes it worse is the fact that the manager "Tom Snyder" just blew me off and tried to sweep all of this under the mat like it never happened... When I refused to let them repaint my brand new $77000 truck he threatened me with the police if I didn't return his loaner car immediately ...smdh what kind of establishment would treat a customer this way??? Stay far away .... save your self the troubles More
by DL 33
Employees Worked With
Dennis Koulatsos, Tom Snyder, Abdul Tabibi
May 20, 2017
Unsure but GLAD. They WOW'd me. I came to the dealership with my own financing. After talking with Mark. He convinced me to give Koons a chance. WOW!! I came unsure but glad I did l I came to the dealership with my own financing. After talking with Mark. He convinced me to give Koons a chance. WOW!! I came unsure but glad I did let him assist me. He was able to get me a lower interest rate. I really liked the fact, he was not pushy. He genuinely wanted to get me the best. Thanks so much!! My new Escape looks fantastic. My sales person Pete Dixon is the best. He has been working with me for a few months. I loved the fact that he did not haggle me. He has made me a Koons person for life. He was so patient and understanding of what I wanted. He fully knowledgeable about my vehicle. He even gave me a review of operations before leaving the dealership. I called that beyond the call. Last but not least Scott....you will never know how much I appreciated your assistance. THANKS KOONS!!! More
by ESCAPELADY2017
Employees Worked With
Rudolph "Pete" Dixon, Scott Holt, Mark Rodgers
April 22, 2017
Earns Customer Loyalty I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned abo I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned about the money and those, like Tom and Tim at Koons Ford of Baltimore, who care about the customer and are genuine car guys. Parts and Service have always treated me well. This was by no means my first purchase and will by no means be the last. More
by KoonsFordLoyalist
Employees Worked With
Tom Snyder, Tim Robertson
April 09, 2017
Dream came true. After searching for months online,I found my dream car! I live out of state and was worried it would be gone before I got there but Derek made it happ After searching for months online,I found my dream car! I live out of state and was worried it would be gone before I got there but Derek made it happen. He was there waiting for me when I got there. I can't thank him enough. Super friendly dealership and highly professional. More
by Jacqueline
Employees Worked With
Derek Lewis
April 07, 2017
Our family loves Koons Ford! We came to Koons because they have the best prices on new vehicles! My son and daughter have both bought new vehicles from them. We are from PA! And d We came to Koons because they have the best prices on new vehicles! My son and daughter have both bought new vehicles from them. We are from PA! And drove 2 1/2 hrs to get there! We got a great deal and left there very happy! Harry in financing was wonderful! More
by Phillip P Sharp & Lisa Sharp
Employees Worked With
Ben Startt, Harry Sing
March 29, 2017
"Do your homework and come prepared!" Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in the Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in the city totaled my vehicle! More importantly the car protected ME in the accident and I am able to begin the process of replacing that gem! Our son had purchased several vehicles from Mr.Tim Robertson and he suggested I go and speak with him. Our family has had a relationship with Ford for over 40 years. (Employment and Vehicle Owners) I went prepared, educated, and determined to meet Mr. Tim. I had done my homework. Mr. Tim has earned the #1 salesperson title again with me! He met my husband and I in the parking lot and I was off and driving. It is not important what I bought or how much I paid, what truly should matter to you reading this is that this dealership is about customer service and customer care. Yes, I bought what I wanted for what I wanted and they delivered! Mr. Abdul I know you have a nurse in the family, but if you ever need care, this nurse says thank you for the great service. Mr. Tim, since my gem had to be replaced, I can't thank you enough for your time and for a positive shopping experience! More
by Health & Wellnes RN17
Employees Worked With
Harry in finance, you are the best! You were professional and I was on my way in no time!, Tim Robertson, Abdul Tabibi
March 24, 2017
Great all the way around I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me in to a great car that I can afford. Today, I took my car in for the first oil change and that was great, too! I have had only positive interactions with the people at Koons Ford in Baltimore. Thanks for all you do! More
by Lisa B
Employees Worked With
Marty Horner, Tim Robertson
