Koons Baltimore Ford

Dennis k Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang. I had issues with it having a tear in the door panel. N Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang. I had issues with it having a tear in the door panel. No one would help me so I left that on my survey. He finally called me and said it hurts his dealership and he wouldn't do anything unless that feedback was gone. I finally got it removed and when I called to tell him he got irate and said don't ever contact him again. This is all recorded for proof. This dealership is a joke. I will be taking him to court for this incident and I won't stop until this is fixed. More

Pleasant Experience and Good Deal I had a very positive experience with Koons Ford in my purchase of a 2016 Lincoln MKZ. I worked with Charlita Hearn who came in on her day off to help I had a very positive experience with Koons Ford in my purchase of a 2016 Lincoln MKZ. I worked with Charlita Hearn who came in on her day off to help me look at the car I wanted. It was a low-pressure, pleasant environment. As with any car purchase, there was some back and forth, but it was done in a professional environment with an attitude toward getting a deal done. Brittany the finance manager was also very knowledgeable and helpful. Her understanding of the application process definitely got us a better rate. I highly recommend Charlita and Koons Ford. More

Best Experience Buying in 20 years My experience with Ben and the team was nothing short of extraordinary. They were the only dealership within a 500 mile radius that replied to my ini My experience with Ben and the team was nothing short of extraordinary. They were the only dealership within a 500 mile radius that replied to my initial inquiry without a stock email, blasting me with phone calls and texts and ignoring the questions I asked. Instead, Ben and team answered all of my questions thoroughly and within minutes of asking. Honestly, I’ve never taken the time to write a review but this is an instance where they deserve praise. More

Very Unprofessional Was in process of filling out credit app on a 60k truck that I wanted to buy and they sold it behind my back. Would not go back! Was in process of filling out credit app on a 60k truck that I wanted to buy and they sold it behind my back. Would not go back! More

Koons Ford Baltimore My experience getting into a new 2018 Ford F-150 Lariat from Koons Ford Baltimore was exceptional. My Sales Consultant Tim Robertson and Finance Manag My experience getting into a new 2018 Ford F-150 Lariat from Koons Ford Baltimore was exceptional. My Sales Consultant Tim Robertson and Finance Manager Chris Brown are experienced knowledgeable professionals, it was a pleasure conducting business with them. I also had the opportunity to deal with another excellent Koons Ford employee and that is Customer Relations Manager Athina Batis. Ms. Batis was able to answer a question for me addressing my concerns as if they were her own. All 3 Koons Ford employees mentioned above are an extreme asset to Ford and represent your brand well. Thank you, James F. More

They are the old school car dealer of trying to pocket money I completely understand businesses are in the business to make money but koons Ford is the worse! The will extremely give you a low trade in for a car I completely understand businesses are in the business to make money but koons Ford is the worse! The will extremely give you a low trade in for a car every where else will give you a fair deal to when you tell them what you are trying to buy or spend tell you that’s not possible and tell you what your “only option is” not true at all. I in fact went to Leckner Nissan in Ellicott City and bought a better preowned vehicle and was offered $1500 more for my trade in. I didn’t negotiate and the staff was so friendly! I do not work for the company and have never visited their dealership before but I will recommend them before koons any day! Even Apple ford is better! More

Fast simple and easy. I went to Koons just to inquire about a car i was interested in. The process was faster than me writing this review. The staff was friendly answered I went to Koons just to inquire about a car i was interested in. The process was faster than me writing this review. The staff was friendly answered all of your questions and very respectful. I got there at 1145 am went on a test drive in the car i wanted. At 12:15 they were running my Credit, by 1230 i was signing all the paperwork that needed to be signed and they were getting the care detailed and filling it up with gas. At 105 pm they were giving me the keys to the car. Melvin Bagby, and Will Malloy was so awesome to work with. He even asked was I okay. My answer to him was i was still shocked on how fast and painless the process was. I've been to dealers in the past where it pretty much takes up most of your day. I hate going to dealers because it takes up so much of your time. This one was completely different. Well organized and got there stuff together. If your interested in getting a new car or used i would highly recommend Koons Ford of Baltimore. More

OUTSTANDING Raptor order, delivery and purchase experience!! The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of a Raptor in the configuration I wanted, with no luck, Koons Baltimore Ford was recommended to me by a friend. Thank you to Tom Snyder, Tim Robertson and Will Malloy! I ordered a Raptor from Sales Manager Tom Snyder in early November. He took the order over the phone, with no deposit required and no $2000-$10000 MSRP mark-up. Sales Rep Tim Robertson made configuration changes I requested leading up to the truck being built. Tom and Tim provided the updated order details throughout the process. When I picked up my Raptor, Tim met me at the dealership door and led me through the purchase process, which was pain free and only took an hour and a half due to the efforts of Finance Manger Will Malloy. Will is a true professional and provided the smoothest truck purchase transaction I have ever heard of! Koons Baltimore Ford is in a league of its own and is the ONLY dealership I will ever recommend. More

Polite and friendly Greeted with a smile, told a time of completion for my service and that was meet! Thanks so much Josh! I have recommended Koons to friends and they'v Greeted with a smile, told a time of completion for my service and that was meet! Thanks so much Josh! I have recommended Koons to friends and they've had the same experience. More

Service Department is beyond Horrible!! Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasste Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier. I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car. In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP! More