Koons Baltimore Ford

Outstanding! Stand above the rest. They make it work when others can’t! Tom Snyder & Rashard Holmes are awesome! Go to Koons Ford in Baltimore they won’t disappoint. others can’t! Tom Snyder & Rashard Holmes are awesome! Go to Koons Ford in Baltimore they won’t disappoint. More

I had an absolutely awful experience getting my car serviced (which is incredibly disappointing since I work just down the street and this is by far the most convenient location to get my car serviced) serviced (which is incredibly disappointing since I work just down the street and this is by far the most convenient location to get my car serviced). I got a flat tire and after a few hours of trying to get my spare tire on, I found out that Ford has a problem in which the lug nuts swell after driving on them for a long time and every time my car was serviced previously, the service department was wearing away at the edges of the lug nuts so that when I had to change my flat tire I was unable to get them off. I came in to address the flat tire and replace lug nuts and was convinced by Jermaine that I should get Ford's more expensive/upgraded lug nuts that won't swell, which given his explanation I thought was reasonable and I agreed to upgrade the lug nuts when replacing them. However, Jermaine didn't inform me that the upgraded lug nuts didn't come in the correct size for my tire. He then informed me (after two hours of waiting at this point) that the hubcap no longer fits with the new lug nuts. Again, this was all due to the lug nuts being the wrong size which I wasn't informed of. I asked if I could instead just get the standard lug nuts (which swell, but I was planning to most likely sell my car before I needed to replace them again) and was told that Ford no longer makes lug nuts that fit my hubcap. I nearly started crying out of frustration because I had been waiting hours and kept getting conflicting and unhelpful information. Eventually, I paid for the upgraded lug nuts, because I figured if either way my hubcap wasn't going to fit I may as well get the lug nuts that wouldn't swell, and after I drove home I realized they didn't even install the new lug nuts, they just put the old, swollen, worn-down on the edges lug nuts back on my car. Given, I should have double-checked before leaving the service department but ultimately that's not my job. I had to return the next day to get the lug nuts that I paid for put onto my car, which resulted in another nearly two hour wait. Fast forward about two month and I went to a different dealer to get my car serviced while visiting family for the holidays. The other dealer informed me that the new lug nuts (which Jermaine insisted were the best option for my car) were the wrong size the whole time and my hub cap actually would have fit this whole time if I just had the right size lug nuts. When I called Koons Baltimore Ford to request a refund for the upgraded lug nuts that I was pushed to purchase, Jermaine insisted that he told me they were the wrong size, which is a lie, and told me to come in so that he could look at it and help me. I told him I would be there in a half an hour and he confirmed that was fine, but when I arrived he was on his lunch break and the other service consultant informed me that there was nothing they could do to help refund me since the service manager was off that day. I understand that people have to go on break/managers aren't always around but I don't understand why I would be told to come in, when Jermaine knew that he was about to go on break and there was no service manager on duty that day. Eventually I ended up getting a refund for the incorrect sized lug nuts but overall I wasted hours of my time because of Jermaine's mistakes and I certainly would not recommend that anyone waste their time or money here. More

I was very satisfied with my purchase and would recommend Koons Ford to other persons shopping for a vehicle. The salesman also was involved in my purchase in 2017. Koons Ford to other persons shopping for a vehicle. The salesman also was involved in my purchase in 2017. More

I inquired about a vehicle and now they won't stop spamming/harassing me via email & phone after I said to stop. Very aggressive with no class. Definitely not a WoW. I'd be careful about giving the spamming/harassing me via email & phone after I said to stop. Very aggressive with no class. Definitely not a WoW. I'd be careful about giving them any personal info! More

Mark Rodgers, I would like to say thank you to you and Ken Dillon for the commitment to made in making sure my demands were met. The world we live in where so many people lack integrity. The both of you k Ken Dillon for the commitment to made in making sure my demands were met. The world we live in where so many people lack integrity. The both of you kept your word which speaks volume to me. My 2019 Cadillac xts is running the way it should. May God bless you both in all your endeavors. Thomas Kelly More

I received a letter for a recall. I made an appointment--added a 10,000 mile check up, and dropped the car off the night before. I was told it would be done by 12. I got a call the next morning appointment--added a 10,000 mile check up, and dropped the car off the night before. I was told it would be done by 12. I got a call the next morning that it was done at 1130. I picked it up at 1 --took me 5 minutes. Let me tell you EVERY TIME i bring the car in--Koons handles my service PERFECTLY. It is the main reason I personally have bought over 40 new and used cars and trucks from them. Dennis Koulatsos and his staff are hands down the best. THEY REALLY CARE and their actions back it up. Bruce Posner More

I was ready to drive almost 2 hours to work with this dealership, and thank God I didn't. They tried to push a more expensive truck than the one I originally submitted all of my financials for, tried to dealership, and thank God I didn't. They tried to push a more expensive truck than the one I originally submitted all of my financials for, tried to low ball me on my trade, then made it seem like they bent over backwards to get me a half decent APR, when in fact, they marked it up a point so they could make back end money. I learned that little bit of information when I went to a different dealership and they pulled up my approval with Ford Credit. This is the way Koons treats Veterans. Don't shop here. More

My salesman Robert Young and his team were honest very helpful professional and made my car purchase experience the best yet thanks again best wishes helpful professional and made my car purchase experience the best yet thanks again best wishes More

I had a great experience here. Great communications, easy purchase process and lots of details handled. Everyone was helpful and courteous. Thank you, Rob Young!! purchase process and lots of details handled. Everyone was helpful and courteous. Thank you, Rob Young!! More

Worst Car Buying Experience Ever!!!Never go here DO NOT PURCHASE A CAR FROM THIS ESTABLISHMENT!!! I purchase my first car on 07/02/2020(2017 Nissan Pathfinder) for my 30th birthday, 7 days after purc DO NOT PURCHASE A CAR FROM THIS ESTABLISHMENT!!! I purchase my first car on 07/02/2020(2017 Nissan Pathfinder) for my 30th birthday, 7 days after purchase my car was back at this dealership because thick white smoke was coming from the muffler. I was told nothing was wrong. I was then informed that if i brought it back the next day I would get rental, welp that was a lie because service department told me they were closed even though I was inside!! Jeff ended up allowing me to use a car from the lot while my car stayed for service the next day. From then on I was switched out 3 times because they needed to sell the cars I was using to get around. 2 weeks go by still no word about my car and at this point I am calling everyday. At this point Im fed up and want my car back finally on the 15th day I was told the engine went up and that my sales associate will be calling me. Now I am above myself!!! My sales rep Jimmy called me and briefly said "we have to put you in a new car but Im off today we can look tomorrow"...Excuse me no a need a different sales rep today I have already been inconvenienced. I went to the dealership after work which i forgot to mention i left work 3 times early to either switch cars or speak to someone directly which caused me to loose out on money. I went to dealership extremely frustrated I was given options to put a used replacement battery in the Nissan or they could put me in another vehicle which is the option I chose. Here's what I was told I was told that they would buy me out of the pathfinder at what it cost through capital one 23,000, I would then be placed in a Acura MDX for cheaper than what they would sell it for...All warranties that I already had on the Nissan would transfer to my Acura, ok cool. I was also told by Chris Brown in finance with the present of my mechanic (father) that all paper work and check for pathfinder would be sent over the next day and that at this point moving forward I would not have any issues with koons..BULLLL xxxx... today is now Aug 14th and guess who have not sent payment and receipts over to my finance company letting them know that the pathfinder has been paid off through them...KOONS xxxxING FORD ON SECURITY BLVD!!! I have been calling everyday to confirm it has been sent, I spoke to Chris Brown who confirmed twice that it was sent electronically, I spoke to the folks in title who stated that the check was not sent and that the paper work was still on Chris desk since July 28th... I called again and spoke to chris who told me he was sorry and would have a definite answer and would call me back which he did and said it was sent. Yesterday 08/13/2020 nothing was sent to capital one nothing at all, so I called title department back and spoke to a young lady who confirmed it was sent electronically on Mon, Aug 10th and it only too 3 days to post to capital one account...Here it is 5 days later and nothing has been received and what make it worse is my first car payment for the pathfinder would have been 08/16/2020 and capital one is still expecting their payment and at this point who knows when Koons will actually send the payoff!!! I now have 2 cars listed on my credit, I cant purchase a house like I had intended because with these two loans it put my debt to income over the limit!!! This place has ruined my life and outlook on car dealerships!!xxxx EVERYONE AT KOONS EXCEPT JEFF, because he went above and beyond what he was suppose to do!!!! Do not Buy a car from Koons Security Blvd!! More