Koons Baltimore Ford

Jermaine handled my oil change in a very knowledgeable and professional manner. Even though I was given a wait time of approximately 2hrs, it was completed within 45 minutes. I asked for his advice on sav and professional manner. Even though I was given a wait time of approximately 2hrs, it was completed within 45 minutes. I asked for his advice on saving money on upcoming services and he was honest and gave me valuable information . More

Good, could have been better. Parking lot was much too crowded. I feel sure it was hit, scraped while they move truck's around on the over crowded lot.I didn't notice it until the next morning. crowded. I feel sure it was hit, scraped while they move truck's around on the over crowded lot.I didn't notice it until the next morning. More

We bought a new Ford F-250 crew cab. It was a great experience! Ahmed Baroud did an awesome job finding us the right truck to fit our needs at a good price in a very tight market. Chris Brown made fin experience! Ahmed Baroud did an awesome job finding us the right truck to fit our needs at a good price in a very tight market. Chris Brown made financing a snap. Will keep coming back. Thank you! More

My father had contacted them about an incoming car. 3-4 weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they h weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they had informed him when he inquired, totally different story. Had an email from the General Manager stating they wouldn’t mark up the car. Shady practices. And not the first time they’ve done this to a customer. More

Being an out of town buyer it can get very difficult purchasing a vehicle online. Michelle made that happen for me. She took her time made me feel very confident in the vehicle that I was buying would m purchasing a vehicle online. Michelle made that happen for me. She took her time made me feel very confident in the vehicle that I was buying would meet my expectations. Thank you Michelle More

Our salesman Ammar Aldahhan and our financial specialist Steve Ageloff were efficient, friendly, helpful and very knowledgeable. I have bought a lot of cars but this time the entire process was the quicke Steve Ageloff were efficient, friendly, helpful and very knowledgeable. I have bought a lot of cars but this time the entire process was the quickest and one of the most pleasant experiences, More

Saturday April 10, 2021 was an awesome car shopping day! Been looking with my wife at purchasing a used 2019 Ford F-150 for several weeks. Did my research and saw many advertised at other dealerships. Ko Been looking with my wife at purchasing a used 2019 Ford F-150 for several weeks. Did my research and saw many advertised at other dealerships. Koons Ford of Baltimore uploaded a new used 2019 Ford F-150 truck to their website with no pictures and very little info about the truck with a nice price point. Called the dealership and Michelle M. answered the call. She was very honest in telling me she was not familiar with all the features on the vehicle due to just being added to their inventory. After telling her I lived an hour and a half away, she offered to locate and hold the keys to give us first choice of purchase until we were able to make it to the dealership a couple of hours later. What a nice gesture. No one wants to travel a distance only to find out the vehicle was sold 5 minutes earlier. Surprises were around every corner, no back and forth with multiple sales managers. The vehicle was in pristine condition with many more features then we were expecting. They definitely wowed us with a no hassle WOW! Price. Steve A., finance manager, was very helpful and secured a great finance rate for us. The whole experience took about 2 hours. Thanks Koons Ford of Baltimore for a great experience. One suggestion, after the deal has been made please lock the vehicle. When we were leaving potential customers were still getting in the vehicle in hopes of purchasing. More

I called Baltimore Koons and spoke with Ray McLaughlin. I explain what model Edge I was looking for and what I was willing to pay. Ray took the information, researched the model and got back to me within a h explain what model Edge I was looking for and what I was willing to pay. Ray took the information, researched the model and got back to me within a half hour with the price that I was looking for. In addition, he delivered the car to me the very next day. Ray was incredible, and the process was seamless! More

I had a great experience with the salesman, Dave Wright! I live 1 1/2 hours from the dealership and wanted to be sure a deal was workable before I made the drive. The disconnect came when it came time to si I live 1 1/2 hours from the dealership and wanted to be sure a deal was workable before I made the drive. The disconnect came when it came time to sign and agree to financing. I was asked three times to accept 72-month financing when I stated from the beginning I did not want to do this. Finally, the sales manager refused to accept the terms I had made very clear from the beginning I did not want to go beyond. I know this is a common tactic, but I thought if I was very clear from the beginning of my interaction with a dealership, I could avoid this experience. The disconnect between salesman, finance, and sales manager tells me this dealership lacks integrity. More

Mike fierstein handled the service of our vehicle with perfection, very good communication which is important to me, very satisfied customer, will always ask for mike perfection, very good communication which is important to me, very satisfied customer, will always ask for mike More