Koons Automotive

Best experience by far Koons was our literal last hope in finding someone to be able to get a vehicle through. We were a bit apprehensive when we first went, because we live Koons was our literal last hope in finding someone to be able to get a vehicle through. We were a bit apprehensive when we first went, because we live a good hour away, and we spent 80% of that day at Koons, getting everything worked out. The people there were friendly, understanding, and went out of their way to make sure we were able to leave in SOMETHING we could afford. by the end of the day, I wanted to cry at how great of an experience it was. More

Very positive experience in buying a car The dealership has a great selection of luxury pre-owned. JC helped great with negotiating the price and explaining features of the car. Everyone th The dealership has a great selection of luxury pre-owned. JC helped great with negotiating the price and explaining features of the car. Everyone there made me feel at home and made buying a car more enjoyable. Thanks very much for my new car. More

excellent the service we recorded when purchasing a car was excellent. Donnie and Orlando worked for hours trying to get us the best deal. They are defiantly aw the service we recorded when purchasing a car was excellent. Donnie and Orlando worked for hours trying to get us the best deal. They are defiantly awesome people, and they made my experience unforgettable! only thing I would have to say is they deserve a bigger store (: More

Awesome sales Lady I was just going there to drop off paper work and found my dream car. Ms Mariam was awesome no haggle and no pressure.She was the best car person i ev I was just going there to drop off paper work and found my dream car. Ms Mariam was awesome no haggle and no pressure.She was the best car person i ever dealt with. More

Happy Customer I purchased a 2013 Hyundai Elantra. My credit wasn't the best, but I was able to get financed. My monthly paymet was also something that I can affor I purchased a 2013 Hyundai Elantra. My credit wasn't the best, but I was able to get financed. My monthly paymet was also something that I can afford. My daughter, who had no credit history, was also able to purchase a car. J. C. was AWESOME!! Very professional. I left there very happy. I would definitely recommend Koons and J. C. to my friends and family. More

Great People very friendly answered all my questions and listened to me what I wanted the place was clean found me financing easily and traded a vehicle I d People very friendly answered all my questions and listened to me what I wanted the place was clean found me financing easily and traded a vehicle I didn't want with no problem More

Disappointment I am highly disappointed with the service that I received at this dealership. I went to see the car that I wanted to purchase for a second time after I am highly disappointed with the service that I received at this dealership. I went to see the car that I wanted to purchase for a second time after being told by my salesman, Dean that the vehicle was clean, all repairs (scratches buffed out, interior cleaned, etc.) were complete. When I arrived the car wasn't clean. There was a strong cigar smell. There were gashes in 3 tires, mix match tires, and the interior had not been cleaned. There was damage to the rear that my salesman Dean had previously advised me would be fixed. Dean tried to convenience me that the tires were fine. He was also not knowledgable of the vehicle. Dean advised that he did not think that I was going to purchase the vehicle because we could not agree on a price. He stated that since his customer wasn't buying the vehicle he just let it go. (Let another sales person deal with it.) He advise that most of the customers that they dealt with had bad credit and did not have demands. They would accept anything, they just wanted to "ride". Afterwards, I spoke with the manger, John. He agreed to fix everything and we agreed on a price. I was elated. Once I sat down with the finance person, Steven (who was great) I discovered that the price that John and I agreed on was not what was on the purchase agreement. I went back to speak with the manager, John with a very nonchalant attitude advised that he was giving me the Internet price, which made no sense to me. I found the vehicle on the Internet, (CarGurus)therefore I was already entitled to the Internet price. I was disturbed because I couldn't believe that he would blatantly lie to me. I left the dealership. I do not recommend this dealership. In my opinion, they lack honesty and integrity. More

Return Customer We purchased a used Nissan through Koons of Fredericksburg through Sabrina Antosh in 2013. Our credit was not perfect, and she worked tirelessly to f We purchased a used Nissan through Koons of Fredericksburg through Sabrina Antosh in 2013. Our credit was not perfect, and she worked tirelessly to find a financing company not only to finance the new (used) car, but to include funds we were upside down in our current vehicle. We paid every payment on time and were able to reduce our rate by 2% in the 1.5 years we had our Nissan. There was an accident and it was totaled, no one was injured (the main thing), but because of Sabrina's help and suggestions for gap insurance - our vehicle was paid off in full! We were then able to purchase a little larger vehicle for 11.5% less on our finance rate. We would recommend Koons of Fredericksburg to anyone looking to find a good quality used car! They treated us like royalty and if there was ever something that didn't go as planned (they are human), they always more than made up for it and accommodated us completely! Thank you so much for the excellent customer service Sabrina and Tony!! Mr. & Mrs. Jett More

They made it happen. I have been trying from different dealerships but it just wouldn't work out with my credit. I am thankful for the staff at Koons they made it happen! I have been trying from different dealerships but it just wouldn't work out with my credit. I am thankful for the staff at Koons they made it happen! Katrina helped me with all of my follow up questions! More

No One Else Could Help Me---They Just Didn't Want To You mailed me a marketing flier with a key...Your dealership was the 7th and final one for me...AND YOU DID IT and i'm so grateful...You gave me optio You mailed me a marketing flier with a key...Your dealership was the 7th and final one for me...AND YOU DID IT and i'm so grateful...You gave me options that no other dealership could or would...and my car is like new with VERY LOW MILES!!! More