Koons Automotive of Fredericksburg

Dylan Six was very through.. A+ service.. His dedication for Dylan was very through with this whole process.. He was very informative and I recommend him to anyone Thts shoping for a vehicle. He was awesome!!! Dylan was very through with this whole process.. He was very informative and I recommend him to anyone Thts shoping for a vehicle. He was awesome!!! More

DEQUAN was the best salesperson From the beginning DEQUAN assured everything was fine and got the car I wanted with low payments. he is the best. Wouldn't deal with anyone else. From the beginning DEQUAN assured everything was fine and got the car I wanted with low payments. he is the best. Wouldn't deal with anyone else. More

No Complaints With Dealing With Koons of Fredericksburg After my beloved mustang gave out on me, I was in need of a new ride. My husband found me a Ford Fusion that had next to nothing miles on it (17,xxx) After my beloved mustang gave out on me, I was in need of a new ride. My husband found me a Ford Fusion that had next to nothing miles on it (17,xxx). I was more amazed by the price! All the guys there were very friendly and laidback. BUT, I do want to give a special shout out to Dylan. He stood out to me more than the rest. You can tell he takes pride in what he does. I'll be back when I'm ready for a truck! More

It was a great first buying experience! The service is wonderful, the people are great, and the selection is great, as well. Their inventory, from what we've seen, is excellent, for "people The service is wonderful, the people are great, and the selection is great, as well. Their inventory, from what we've seen, is excellent, for "people like us". We have two young children, and jobs that require light traveling. As well as the weekend adventures that come with having kids. Or experience was top notch, especially for it being our first time buying from a dealer. The staff is really friendly and down to earth. They're not so formal that they can't have fun, but their very professional. They've made sure to keep in contact, and have met our every need! Thanks, Dylan and Orlando! More

Excellent! Everyone was wonderful! They were very helpful getting me out in a car even with the little credit i had. The environment overall was great and everyo Everyone was wonderful! They were very helpful getting me out in a car even with the little credit i had. The environment overall was great and everyone there were just so nice and professional. Dylan Six was really helpful and got me out on the road in a timely manner. He was extremely nice guy that just gave off a positive vibe. (He even helped me name my car) xD More

very good place I went in to this dealership not knowing what to expect and walked out with all my expectations met, and then exceeded. Special thanks to Dylan, who a I went in to this dealership not knowing what to expect and walked out with all my expectations met, and then exceeded. Special thanks to Dylan, who answered all my questions with ease and found a perfect car for me based on what I wanted and then some. Not to mention, got me an APR lower than I could've ever imagined with my credit history. It was a wonderful experience and I walked out a happy customer. More

Stay away!! Koon's of Woodbridge had a used car we wanted to buy. We were willing to pay the advertised price, knowing it didn't include the processing fee, taxe Koon's of Woodbridge had a used car we wanted to buy. We were willing to pay the advertised price, knowing it didn't include the processing fee, taxes, tag and title. The salesperson put the deal in front of my husband and there was an unexpected "recon" fee of $995, which was not advertised anywhere. He wasn't willing to pay it, so my husband shook hands with the salesperson and left the lot. If only it had ended there! Several hours later the same salesperson called him and said that he had the authority from his finance manager to split the recon fee if we still wanted to buy the car. My husband accepted his offer and asked him to start the paperwork and call me with the amount for the cashiers check. I went to the bank, got the cashiers check and was driving north from Richmond towards the dealership when the salesperson called again and said "We have a problem. My boss approved the deal, but the big boss isn't going to honor it. He doesn't want to do the deal." I told the salesman that I couldn't believe they would be so unethical, we had an agreement. He apologized and said it was out his hands. My husband called back to speak with the General Manager, Mr. Grant, to question the offering of a deal and then reneging...after we had accepted, the salesman had filled out the paperwork, and I was half way up 95 with payment. (Remember, THEY CALLED US with the offer!) Mr. Grant was unyielding, and said that no salesperson or finance manager had the authority to make deals, that we had nothing in writing, and that he could sell that car to many other people at a much higher price. He was shockingly belligerent, arrogant and pompous. He yelled at my husband, as if we were in the wrong. He told him that he needed to go buy a car somewhere else, that he didn't want or need his business! So much for their claim they "stand firm by our motto, "Yes We Can!" and "100% customer satisfaction." We have never been treated so unethically and rudely in any transaction. Ever. My husband left a message for Jim Koon, and he has not returned the call. More

Buyer beware I was shocked. My friend was desperate and Orlando got the job done. She got financed (bad credit). He did her a solid (she said). I go pick up t I was shocked. My friend was desperate and Orlando got the job done. She got financed (bad credit). He did her a solid (she said). I go pick up the car with her the next day And it is not ready. It is getting an oil change. OK, no problem, we wait. Then they tell me to go pick up the car at their satellite shop a few hundred yards down the road. I get there and there are no tags on the car. When I wait some more, I notice the rust on the rims. Hmm! I look under the car for more rust and don't really see any. I then move around the car and notice the hood is not aligned. I ask my friend if they gave her a carfax and she said no. I said ask for one right now before we drive this car off the lot. We get one and you should have seen the look on Orlando 's face. 5 accidents and an airbag deployment. This car belonged in a junk yard. Prices are not posted on the cats also. That is a warning sign. Buyer beware. Also, while I was waiting, they asked one of their previous clients to give a review online from the office. Seems very shady to me More

Failure to disclose/ frauds They sell cars with frame and unibody damage. It was disclosed to them at the PA auto auction. They did not disclose to me. They had me come back 2 ti They sell cars with frame and unibody damage. It was disclosed to them at the PA auto auction. They did not disclose to me. They had me come back 2 times to resign loan papers. They never once said it had frame and unibody damage. Do not purchase from them. More

a freaking nightmare Koons of Culpeper is and was a night mare the customer service sucks they kept telling me to come back everyday for two weeks so they canfix some issu Koons of Culpeper is and was a night mare the customer service sucks they kept telling me to come back everyday for two weeks so they canfix some issues on my car and everyday the person or mechanic wasn't there it took 2 1/2 weeks for my sales person sammantha to get her job together get my paper work she would have me come everyday again for almost 3 weeks to bring a document and she wasn't even there just a all together night mare and also they will come snatch your car and tell you sorry the deal is off the bank didn't work More