Koons Arlington Toyota

I bought my new car at this dealer. Alex is a best person who help me. Alex is a best person who help me. More

I brought my car in for routine servicing. Once I dropped it off nobody in the service dept contacted me to update. My calls went unanswered (I was hung up on twice while on hold). Three hours Once I dropped it off nobody in the service dept contacted me to update. My calls went unanswered (I was hung up on twice while on hold). Three hours after I brought it in a virtual chat assistant sent a message and my service rep called to say I needed brakes, which I authorized. Another 3 hours and no updates despite the fact the car was promised to me by that time since I had a childcare issue. I had to walk to the dealership to find out the status. It was done but nobody bothered to let me know. I got a text it was ready after I had already picked it up. I had a similar experience 2 years ago and stopped going to this dealership but thought I would try again. Service hasn’t improved - I won’t be back. More

Took car in for a 6 month check. The scheduled appointment time was honored. The work was completed in a timely fashion. A job well done. The scheduled appointment time was honored. The work was completed in a timely fashion. A job well done. More

Always a quick and easy service at Koons Arlington Toyota, Oscar is my go to guy, always on point! Toyota, Oscar is my go to guy, always on point! More

I chose to go to this dealership because they seemed to have more vehicle availability than others in the area. Once there, I also found them extremely friendly and helpful. have more vehicle availability than others in the area. Once there, I also found them extremely friendly and helpful. More

I have taken my cars to Koons Arlington Toyota for many years due to their excellent service. Made an appointment to replace my 2013 Prius V 9-year-old 12V battery. They took in my car immediately, and aft years due to their excellent service. Made an appointment to replace my 2013 Prius V 9-year-old 12V battery. They took in my car immediately, and after discussions with my service advisor, Mr. Kim and the technician Mr. T. Abdul, I also had the BG brake flush, BG coolant flush, and Trans service. I looked over everything before I left the facility and when I got home and everything looked perfect. The team that serviced my vehicle was professional and answered all of my questions and the price was right. Since I do my own oil and filter changes, I also like their parts department where I buy my OEM oil, filters, and wipers. I also note that Koons Arlington Toyota was voted the best Car Dealership in Arlington Magazine’s Jan/Feb 2021 “Best of Arlington” survey and I can see why. More

They did a parking sensor reset. They could have told me to just turn off the sensor, but they took the time to reset the system. to just turn off the sensor, but they took the time to reset the system. More

I don't like. Because very slow. Never servimces my car. Still noise brake in the my car. Still noise brake in the my car. More

Worked with Salesperson & Managers for two days to find an Corolla available for preorder, only to discover that Sheehy has decided, given current demand, it will only sell vehicles if customers purchase a an Corolla available for preorder, only to discover that Sheehy has decided, given current demand, it will only sell vehicles if customers purchase and extra approx $2,300 in Koons provided extras & Hidden scam markups. Neither of which is needed for a brand new Toyota. Do not buy from them. I do not recommend koons at all or will ever do business with. More

Thank you Oscar Excellent customer service . Keep it up the great work. It was on time. the great work. It was on time. More