Koons Arlington Toyota

I found the vehicle I wanted online and went to test drive it on a Saturday at Koons in Arlington. I liked the car and decided to apply for financing. I was given a sheet with some payment options and i drive it on a Saturday at Koons in Arlington. I liked the car and decided to apply for financing. I was given a sheet with some payment options and interest rates, which were very high. I politely said no thanks and left. After thinking about it, I decided to go forward with their offer, given the current credit situation in our economy and the great price of the vehicle. When I called to tell the salesman that, he indicated that that was only a pre-approval and I would need a cosigner. I couldnt quite undertand this, since they ran my credit and gave me this peice of paper showing what my payments would be if I agreed to these terms. I then got a family member to cosign for me, who unfortunately lives in New York. This family member called and gave all of his information over the phone and was told the paperwork was to be mailed out to him the next day, once I came in and delivered my down payment and signed my portion of the paperwork. I went in the next day (on a Friday) and waited over an hour to see the sales manager to sign the paperwork, even though I told them I was in a hurry. I left the dealership at 12:30 and was told the papers were to be overnighted to my family member to sign and send back and I should have my car by Tuesday. After following up on Monday evening, I found out the paperwork was never sent and didnt get Fed-Exed until Tuesday! Originally they were just going to send the paperwork regular Fed-Ex until I told them I needed the car by Friday for a trip, so they overnighted it. It arrived on Wednesday and was immediately filled out and in the Fed-Ex drop box by 1:30 to be overnighted back....however the return envelope was not filled out proporly and it was returned to my cosigners house! He then sent it out AGAIN but not scheduled to arrive until Friday. It is now Friday - 1 week after I signed everything and gave them my deposit in cash and I still do not have the car! I was just informed yesterday that the state inspection would not be done until they get the paperwork back, although I was told that it would be done before the vehicle was delivered. All in all, this has been the worst car buying experience of my life and I hope that others will read this and go elsewhere to buy a vehicle! More

Went to check out a new 2009 Toyota Tacoma. I have one being built already out of Carmax Laurel but it is to take a couple months and the one at Koons Arlington was very similar with the exception of a fe being built already out of Carmax Laurel but it is to take a couple months and the one at Koons Arlington was very similar with the exception of a few extra things so I thought I’d take a look and maybe make an offer. After 15 min or so I had to approach a salesman hanging out up front smoking a cigarette. I explained to him my situation and that I would probably give him an offer but wouldn’t be willing to pay too much for the extra things the truck I came to see has. He asked me exactly what the extra things were on the truck and I said I'd have to see it to be sure. It was apparently on the off site lot. He didn't seem to want to get it, even though it was 1 mile away. Accompanied with the reluctance to get the truck so I could see it, he also informed me they were selling about 60 trucks a month and that and that they wouldn’t be budging much at all on price. Riiight….60 TRUCKS a month. For some reason I highly doubted that. Anyway, he ended up telling me I would have to pay for these few extra goodies on this truck and that was simply how it works. (I think the extra things were a sliding rear mirror and daytime running lights). He didn’t want to be bothered. Just another lazy employee that thinks because he works for Toyota he doesn’t have to do anything and the cars/trucks will sell themselves. The only decent Toyota place besides one in Raleigh, NC that I’ve been to is Miller in Manassas. I’ll check there next. More

I drove 2.5 hours to purchase a certified prius. Only one photo was available on their website; so I requested a description of the condition. Haythen's response: "there is only 1 scratch on the car, it one photo was available on their website; so I requested a description of the condition. Haythen's response: "there is only 1 scratch on the car, it’s in very good condition". I was also told all floor mats were there, and the interior was great. I asked for an evaluation of my trade over the phone and they gave me a figure that they could "work out". I was on the lot two and a half hours later to see a car with numerous dings and scratches and not a single floor mat. Before I sat in the car he pointed out that the cosmetic plastic trim missing from the steering column was cracked and that it had "just happened now". During my disappointing test drive we found weird noises coming from the rear of the car and the "cracked plastic" on steering column allowed the steering wheel and column to move up and down while driving because it would not lock into any position. I opened the hatch when I returned to the dealership to find the "cracked trim" not actually cracked and filled with screws and hardware on the floor. I'm not sure why I didn't walk away at that point, but I sat down with the salesman to allow him to say that my vehicle was worth 3k less than they quoted me on the phone. The condition of my vehicle was as described and is in better condition than what they were selling. I would not recommend doing business with this dealership. More

I bought a pre-owned Rav 4 in February and obtained a loan through a 3rd party. It is now July and the third party has not received the title from Toyota, therefore the interest rate on the loan is going loan through a 3rd party. It is now July and the third party has not received the title from Toyota, therefore the interest rate on the loan is going up tremendously. I've called Koons 3 times and spoken with the manager every time. Each time I've been assured that the title was sent. It was not and now the time is up. This whole experience has been a NIGHTMARE. Additionally, after I took ownership of the car, a part fell out and the service to replace it was really slow. There was a mark on the dashboard that Koons said they would clean up and never did. In short, the saleman are lazy and dishonest and the service horrendous in every possible way. Avoid this place at all costs. I am now searching the web to post at every available site with reviews to make sure no one else goes here. It was that bad. More

Sales lied and missed deadline after deadline that they set. The price changed, the terms changed, just a horrible experience. Parts didn't order everything and the parts came in almost a week late. set. The price changed, the terms changed, just a horrible experience. Parts didn't order everything and the parts came in almost a week late. Service was slow and when they knocked down the price it was the same as the quote. Only then they did knock down additionally. This dealership overall just has some huge issues. Their sales people are liars and will do or say anything to get you to buy from them but don't know how to follow through. There is no leadership or management that I could find as when I asked for the General Manager nobody knew their name or where their office might be. Just horrible. I eventually bought from Westminster Toyota who drove the almost two hour drive to pick me up so we could make the sale. AVOID KOONS OF ARLINGTON AT ALL COSTS More

High pressure dealership. If you don't get any pressure, you're probably overpaying. Some of the sales people don't even do anything for you. They focus on letting the higher managers force the issue befo you're probably overpaying. Some of the sales people don't even do anything for you. They focus on letting the higher managers force the issue before you're even ready. More

After painfully selecting with the sales person the car we wanted (not in stock but available the following day) we signed our deal, the financing, insurance and everything, including a document indicating we wanted (not in stock but available the following day) we signed our deal, the financing, insurance and everything, including a document indicating 60 miles as the current mileage of the new car. The next day we were presented a "new" car with 900 miles in the odometer. The explanation provided was that a manager used a little bit the car for some days. With all our travel plans for the fourth of july arranged considering the car, there was, unfortunately, little room left for choice. We took the car as it was, with spots of grease on the mats, something looking like stikers badly removed on the inside and a nice cd rewritable of party music in the cd player (yes, it is true). Nedless to say, they did not accept my idea of letting me drive another new car for "some day" and not more than 900 miles, even though it was a negligible detail when was my turn to accept the same deal. A very disappointing experience, not to be repeated. More