Koons Arlington Toyota

As with many dealerships they start out high. They will make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to wa make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to walk away. If you know and all that, you will be prepared to get a great deal from them. After you accept the deal, the best is truly yet to come. The finance team is great to work with. They work overtime to get you the best financial package available. More

I thought the service was outstanding. At first they were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw that was important and the financing rep told me about rates for the car I was looking at. I think they were honest and fair and we bargained a bit on the price but they respected the notion that I would leave elsewhere to find a competitive price and in fact met the initial price I requested which I knew was a fair, though good, price. Buying the car was a big purchase and they made me feel it was the right one. They also guided me through other models I was considering. I honestly wasn't intending on buying a car for another week but Oscar made me feel like I was making the right decision and getting a price that was good for both of us and that the purchase was the right move. I would have perhaps liked to hear a little more about packages and features available. It was after I went home that I realized I wanted to add a Blue tooth which I did, along with the leather - I called and it was arranged, no problem. Diego was very fast with the turnaround and when I picked up the car he was thorough in demonstraing how to use the bluetooth. Even though I would have liked to learn more in some cases, to be honest, I was at the dealership for four hours and I think I learned the most important things to make a decision. Additionally they had lunch available for us which helped us cope with the stay. Even my three year old survived very well indeed. Richard was also very good with financing and explaining options. I was very pleased all around and would go back and recommend the dealership toother. More

Oscar was excellent in every respect and went out of his way to make sure every aspect of the sales experince went smoothly, even after the sale was made. I would definitely recommend him to anyone looking way to make sure every aspect of the sales experince went smoothly, even after the sale was made. I would definitely recommend him to anyone looking to buy a car. My only complaint is that he did not tell me about the dealership barbeque today until it was too late! More

Chethan Chavan is great! I didn't feel pressured and the was given a lot of space to think on my own. We had little to no negotiation which some might see as good and others bad. I felt fine with it. I a was given a lot of space to think on my own. We had little to no negotiation which some might see as good and others bad. I felt fine with it. I also appreciate that they are near my office which is great for service--and they have a shuttle. Chethan spent a lot of time helping me understand my options. He even helped me with my bike rack, and he set up my Bluetooth! More

We have purchased and serviced three Camrys at Koon Arlington since 1999. The service has always been always OK. Recently it has improved to EXCELLENT. Service manager Dean Vanelsteyn has done an excel Arlington since 1999. The service has always been always OK. Recently it has improved to EXCELLENT. Service manager Dean Vanelsteyn has done an excellent job for us. He revived our 1999 Camry, which had been neglected for 30K miles. The car now runs like new [almost]. Dean is hard working, knowledgable, honest and straightforward. His work on our 1999 Camry convinced us to purchase our third [2011] Camry from Koon in December. Dean and his certified tech Hugh Wilson just did our first 5K service job, and threw in a free VA safety inspection. We were impressed! More

Chris Kronzer and his team did a phenomenal job in all respects...finding the perfect vehicle for me, working with me on the financing, and giving me a great deal on the warranty. They were highly respons respects...finding the perfect vehicle for me, working with me on the financing, and giving me a great deal on the warranty. They were highly responsive to my requests, courteous and straightforward in every aspect of the process. I would highly recommend this dealership! In my decades of experience with car buying, I found the genuine concern, honest answers, and efficient manner exhibited by Koons Arlington to be unprecedented. More

Great dealership to work with. I drove 6 hours to buy from Koons Toyota. At Koons you will not only find great pricing and excellent customer service but also great people to work with. Our salesman Trev from Koons Toyota. At Koons you will not only find great pricing and excellent customer service but also great people to work with. Our salesman Trevor Watson and the director of finance Alex Belhadi were very professional and considerate of our time and went above and beyond to see that the sales process was smooth and hassel free. I highly recommend Koons for your next Toyota purchase. Skip V. Northeast, TN More

ASSISTANT SERVICE MANAGER DEAN VANALSTYNE KNOWS THE MEANING OF CUSTOMER SERIVCE - WHIL EI HAVE A 2010 TOYOTA NOW INTERESTED IN THE NEW 2011 FORERUNNER - IF I PURCHASE THE CARE IT WILL BE BECAUSE OF THI MEANING OF CUSTOMER SERIVCE - WHIL EI HAVE A 2010 TOYOTA NOW INTERESTED IN THE NEW 2011 FORERUNNER - IF I PURCHASE THE CARE IT WILL BE BECAUSE OF THIS KOONS TOYOTA EMPLOYEE - SERVICE PERSONNEL DO MAKE A DIFFERENCE EVEN WHEN IT COME TO SALES - YOU ARE GOING TO BE DEALING WITH THESE PEOPLE ON A CONTINUED BASIS - NOT SALES - NOT FINANCING BUT SERVICE More

This was my 4th vehicle and my best experience ever. Trevor was excellent, not to pushy and showed exactly what I wanted. He took me directly to the vehicle that I wanted to see and didn't try to push a Trevor was excellent, not to pushy and showed exactly what I wanted. He took me directly to the vehicle that I wanted to see and didn't try to push anything on me. He let me decide if I wanted to go through with deal. I really appreciated this. Oscar was wonderful in finance, he worked with me to the best deal available. I fell in love with the car during the test drive but I had made my mind that if the figures weren't right, I was leaving. Now I'm the proud owner of a new 2011 Avalon and I LOVE my car!!!! I wasn't there long,I was used to being at a dealer for at least 6-8 hrs to finance a vehicle, but this wasn't nearly as long and painless. What more could you ask for. I will definitely recommend Koons along with Trevor and Oscar,Thank you guys!!!! More

I was contacted immediately after an online inquiry, and that level of attention and service continued throughout my purchase of a new 2011 RAV4 and the trade in of my 2002 RAV4. All concerns and questions that level of attention and service continued throughout my purchase of a new 2011 RAV4 and the trade in of my 2002 RAV4. All concerns and questions were thoroughly explained, and Chavan even went the extra distance, personally transferring my kayak racks from my old car to my new one! The gentleman (whose name I have misplaced) in the finance office was very helpful and friendly as well, and was spectacular at add-on sales. It was about as painless a new car buying experience as I have ever had, and I left feeling like I had neither stolen the car or been fleeced by the bottom line, but that a fair deal had been made. More