Koons Arlington Toyota

We needed a replacement clip to hold the left rear license plate light assembly in place on our 1999 Camry. The original broke when I was replacing a burned-out light bulb. My wife made the first trip license plate light assembly in place on our 1999 Camry. The original broke when I was replacing a burned-out light bulb. My wife made the first trip to order the clip, although we didn't know the exact term for the part. Rather than walking out to the car to verify the part, the service representative at the counter did not even show my wife an exploded parts diagram and wound up ordering the light assembly rather than the clip. When she picked up the part, it was clear that what arrived was not what we needed (and also did not come with the necessary clip). I returned with my wife to the dealership, and the nice person behind the service counter agreed to exchange the incorrect assembly for a full refund, and he waived the re-stocking fee (which he said he wasn't supposed to do). This is the reason the experience and friendliness are rated as high as "Good". "Great" would have required a willingness to get out from behind the counter to verify the required part on the first visit. The rating of "OK" on the price is a balance between $2.99 for a very simple plastic clip being outrageous, and $2.99 not being all that much money in the end when you're otherwise over a barrel. I purchased the much more complicated replacement bulb from an independent source for $0.25. More

I needed to sell my vehicle. Being active duty military, I received orders to ship out soon. I wasn't going to be able to bring my car with me, and I didn't want to make car payments on a car for it to jus I received orders to ship out soon. I wasn't going to be able to bring my car with me, and I didn't want to make car payments on a car for it to just sit around. I tried selling it on my own for months to no avail. When I arrived at Koon's, they identified my need to get rid of the vehicle, and helped me out. Not only did they give me a great trade-in value, they worked with me on getting everything done quickly and hassle-free. If I am ever stationed in this area again, Koon's would be the first dealership that I go to in search of a vehicle. Their friendly service and quality support is the biggest seller of this dealership, not to mention the great value. Thanks again guys for all your help! More

Overall experience we had with Koons in Arlington and Oscar, our sales rep, was great. He is very friendly and nice person. We love the car we purchased and will recommend the place to our family and fri Oscar, our sales rep, was great. He is very friendly and nice person. We love the car we purchased and will recommend the place to our family and friends. Since it is first time for us to drive hybrid car I should received more training in terms of how to drive the car etc. But I am reading the manual and learning. Thank you. Buyant More

As with many dealerships they start out high. They will make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to wa make deals, but you have to have done your homework. Know what they car is worth, know what the car is selling for in the area and be prepared to walk away. If you know and all that, you will be prepared to get a great deal from them. After you accept the deal, the best is truly yet to come. The finance team is great to work with. They work overtime to get you the best financial package available. More

I thought the service was outstanding. At first they were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw that was important and the financing rep told me about rates for the car I was looking at. I think they were honest and fair and we bargained a bit on the price but they respected the notion that I would leave elsewhere to find a competitive price and in fact met the initial price I requested which I knew was a fair, though good, price. Buying the car was a big purchase and they made me feel it was the right one. They also guided me through other models I was considering. I honestly wasn't intending on buying a car for another week but Oscar made me feel like I was making the right decision and getting a price that was good for both of us and that the purchase was the right move. I would have perhaps liked to hear a little more about packages and features available. It was after I went home that I realized I wanted to add a Blue tooth which I did, along with the leather - I called and it was arranged, no problem. Diego was very fast with the turnaround and when I picked up the car he was thorough in demonstraing how to use the bluetooth. Even though I would have liked to learn more in some cases, to be honest, I was at the dealership for four hours and I think I learned the most important things to make a decision. Additionally they had lunch available for us which helped us cope with the stay. Even my three year old survived very well indeed. Richard was also very good with financing and explaining options. I was very pleased all around and would go back and recommend the dealership toother. More

Chethan Chavan is great! I didn't feel pressured and the was given a lot of space to think on my own. We had little to no negotiation which some might see as good and others bad. I felt fine with it. I a was given a lot of space to think on my own. We had little to no negotiation which some might see as good and others bad. I felt fine with it. I also appreciate that they are near my office which is great for service--and they have a shuttle. Chethan spent a lot of time helping me understand my options. He even helped me with my bike rack, and he set up my Bluetooth! More

Oscar was excellent in every respect and went out of his way to make sure every aspect of the sales experince went smoothly, even after the sale was made. I would definitely recommend him to anyone looking way to make sure every aspect of the sales experince went smoothly, even after the sale was made. I would definitely recommend him to anyone looking to buy a car. My only complaint is that he did not tell me about the dealership barbeque today until it was too late! More

We have purchased and serviced three Camrys at Koon Arlington since 1999. The service has always been always OK. Recently it has improved to EXCELLENT. Service manager Dean Vanelsteyn has done an excel Arlington since 1999. The service has always been always OK. Recently it has improved to EXCELLENT. Service manager Dean Vanelsteyn has done an excellent job for us. He revived our 1999 Camry, which had been neglected for 30K miles. The car now runs like new [almost]. Dean is hard working, knowledgable, honest and straightforward. His work on our 1999 Camry convinced us to purchase our third [2011] Camry from Koon in December. Dean and his certified tech Hugh Wilson just did our first 5K service job, and threw in a free VA safety inspection. We were impressed! More

Chris Kronzer and his team did a phenomenal job in all respects...finding the perfect vehicle for me, working with me on the financing, and giving me a great deal on the warranty. They were highly respons respects...finding the perfect vehicle for me, working with me on the financing, and giving me a great deal on the warranty. They were highly responsive to my requests, courteous and straightforward in every aspect of the process. I would highly recommend this dealership! In my decades of experience with car buying, I found the genuine concern, honest answers, and efficient manner exhibited by Koons Arlington to be unprecedented. More