Koons Arlington Toyota

Koons Arlington is a great place to deal with. They provide personalized service, make you feel like you're their only customer, and Steve Aurelio was the best sales rep we've dealt with in decades of provide personalized service, make you feel like you're their only customer, and Steve Aurelio was the best sales rep we've dealt with in decades of buying Toyotas. Toyota sells itself, but having an extremely knowledgable, pleasant and responsive rep made the entire process a lot easier. The business office was great as well. Overall, I would recommend THIS TOYOTA dealer over all the others in the area - and I've dealt with all of them. Thanks for making this car buying experience easy and enjoyable. More

Oscar Canales, our sales, associate was terrific. He was knowledgeable about the car and options I was looking for and extremely courteous and helpful. He helped me find exactly the car I was looking for, knowledgeable about the car and options I was looking for and extremely courteous and helpful. He helped me find exactly the car I was looking for, by adding options to a base model. He answered my questions and talked with his manager about pricing issues, helping to get us a good deal on our purchase. More

Chetan Chavan did a great job in presenting the options that fit within my budget. He did a fine job laying out all the vehicle features. The test drive was well designed to demonstrate the traction cont that fit within my budget. He did a fine job laying out all the vehicle features. The test drive was well designed to demonstrate the traction control and braking features. He made sure all the details of the sale went smoothly. All in all, a very good experience. More

This was my first opportunity buying a car from Koons Arlington Toyoya. Steve Aurelio was awesome to work with. He contacted me from my online request, the price was "Wow" and I will never buy another To Arlington Toyoya. Steve Aurelio was awesome to work with. He contacted me from my online request, the price was "Wow" and I will never buy another Toyota from anyone else except from Steve Aurelio from Koons Arlington! Thank you and it was a "Wow" experience! More

I had been researching buying a new Corolla for about three days and went to purcahse a New Toyota Corolla in Maryland. I ended up walking out at there first offer on they trade in I had. I went to Koons three days and went to purcahse a New Toyota Corolla in Maryland. I ended up walking out at there first offer on they trade in I had. I went to Koons Three days later after talking to Hiathem over the phone adn another gentlemen Dwayne. I showed up and explained were I was in the process. I sat down they rung up the numbers to exactly what I wanted to see. Diffently will do business again with. More

Trevor was great. He made a great effort to keep in touch with me even though I was difficult about finalizing what I wanted to purchase. He was accommodating when I indicated it was easier to reach m touch with me even though I was difficult about finalizing what I wanted to purchase. He was accommodating when I indicated it was easier to reach me via email than phone. Really appreciate his efforts. The GM is also great!!! More

The dealership was great they worked with me and were patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed i patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed into making a decision quickly which is something that happens at other dealerships. More

We needed a replacement clip to hold the left rear license plate light assembly in place on our 1999 Camry. The original broke when I was replacing a burned-out light bulb. My wife made the first trip license plate light assembly in place on our 1999 Camry. The original broke when I was replacing a burned-out light bulb. My wife made the first trip to order the clip, although we didn't know the exact term for the part. Rather than walking out to the car to verify the part, the service representative at the counter did not even show my wife an exploded parts diagram and wound up ordering the light assembly rather than the clip. When she picked up the part, it was clear that what arrived was not what we needed (and also did not come with the necessary clip). I returned with my wife to the dealership, and the nice person behind the service counter agreed to exchange the incorrect assembly for a full refund, and he waived the re-stocking fee (which he said he wasn't supposed to do). This is the reason the experience and friendliness are rated as high as "Good". "Great" would have required a willingness to get out from behind the counter to verify the required part on the first visit. The rating of "OK" on the price is a balance between $2.99 for a very simple plastic clip being outrageous, and $2.99 not being all that much money in the end when you're otherwise over a barrel. I purchased the much more complicated replacement bulb from an independent source for $0.25. More

I needed to sell my vehicle. Being active duty military, I received orders to ship out soon. I wasn't going to be able to bring my car with me, and I didn't want to make car payments on a car for it to jus I received orders to ship out soon. I wasn't going to be able to bring my car with me, and I didn't want to make car payments on a car for it to just sit around. I tried selling it on my own for months to no avail. When I arrived at Koon's, they identified my need to get rid of the vehicle, and helped me out. Not only did they give me a great trade-in value, they worked with me on getting everything done quickly and hassle-free. If I am ever stationed in this area again, Koon's would be the first dealership that I go to in search of a vehicle. Their friendly service and quality support is the biggest seller of this dealership, not to mention the great value. Thanks again guys for all your help! More