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Koons Arlington Toyota

Arlington, VA

4.1
465 Reviews

4045 Lee Highway

Arlington, VA

22207

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Showing 465 reviews

October 06, 2023

The service staff at Koon’s are always so helpful and do a wonderful job keeping my Highlander in great condition. More

by MD Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
Oct 09, 2023 -

Koons Arlington Toyota responded

We're glad to know our service team at Koons Arlington Toyota has been able to keep your Highlander in top shape! Thanks for the positive feedback and we look forward to assisting you again.

September 17, 2023

We have gotten 3 cars now from this dealer. Dave was recommended to us and he has been a wonderful salesman. Low key, informative, helpful responding to messages and great follow through afte More

by Dexter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel,
Sep 18, 2023 -

Koons Arlington Toyota responded

Dexter, it's great to know that Dave and our team at Koons Arlington Toyota have consistently provided you with excellent service. We appreciate your loyalty and look forward to seeing you back!

August 26, 2023

I bought my Highlander eight years ago and have loved it and the service received from Koons, in Arlington, VA, to keep it in top shape. More

by Hoosforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lobo
Aug 28, 2023 -

Koons Arlington Toyota responded

We're so glad to know you've been loving your Toyota Highlander and the service from our team at Koons Arlington Toyota over these past eight years. Thanks for sharing this positive feedback!

August 22, 2023

My experience with the man who helped me was excellent. His service makes me at Koons Toyota makes me want to come back again More

by martincd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sandoval
Aug 22, 2023 -

martincd1 responded

Mario in the service department at Koons Toyota in Arlington, Va was very professional, friendly and helpful. His help makes me want to come to Koons again to service my Avalon. Thank you, Crista G. Martin

Aug 23, 2023 -

Koons Arlington Toyota responded

Thanks for choosing Koons Arlington Toyota, Crista! Mario and our team are always here to help and we look forward to keeping your Avalon running smoothly for years to come!

August 18, 2023

This is 2nd request for my review. Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for deta More

by rojo99paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales, Chhay Hem
Aug 18, 2023 -

Koons Arlington Toyota responded

We appreciate your trust in our team at Koons Arlington Toyota and are glad to know you've been satisfied with the service over the years. Safe travels, and we hope to see you back again down the road!

August 17, 2023

Very Poor Customer Service, after 8 years of loyalty I am not going back again for service. More

by Tarig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Lobo
Aug 18, 2023 -

Koons Arlington Toyota responded

It's hard to hear that you didn't receive the five-star service we expect for all of our guests. I understand that you're upset, but I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I have listed my contact information below and hope to hear from you. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com

June 27, 2023

I have been here on several occasions and I have nothing to complain about. I have to say that Edward Toledo from the service department was very polite and helpful during my last visit. It will be nice to More

by jptoyota17
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Edward Toledo
Jun 27, 2023 -

jptoyota17 responded

I’m pleased to be a customer from Arlington Toyota.

Jun 27, 2023 -

jptoyota17 responded

I’m trying to submit it and it’s not going through. What else I need to do?

Jun 28, 2023 -

Koons Arlington Toyota responded

Thank you for this feedback! We are so glad to hear that you are confident in Edward to get the job done. If there is anything more we can do to assist you or improve your 3-star rating, please contact me directly. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com

June 26, 2023

My visit was a wonderful experience! I loved the services and would like to say a very special thank you to Mr. Saeed for all his support, he was very patient, polite, and professional. More

by humaira_saif2010
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mr. Saeed, Alex Belhadi
Jun 26, 2023 -

Koons Arlington Toyota responded

We're so glad to hear that you had a wonderful experience during your visit! Thank you for taking the time to recognize Saeed and Alex for their excellent support and professionalism. We appreciate your kind words, and we'll be sure to pass along your compliments to the Koons Arlington Toyota team!

June 05, 2023

They were very helpful and kind during the whole process. Answered all my questions patiently. More

by Ulviyesamur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milad Hajebi and Nasir Miah
Jun 05, 2023 -

Koons Arlington Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Koons Arlington Toyota. Safe travels!

June 03, 2023

I informed Mr. Mildad, I was buying a car that day (out of the three cars I provided him). Got to the dealership at 1250. He was working and finishing another custo More

by Trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chetan Chavan
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