Koons Arlington Toyota
Arlington, VA
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We have gotten 3 cars now from this dealer. Dave was recommended to us and he has been a wonderful salesman. Low key, informative, helpful responding to messages and great follow through afte Dave was recommended to us and he has been a wonderful salesman. Low key, informative, helpful responding to messages and great follow through after we drove our car off the lot. We have depended on them for servicing all the cars and look forward to their continued care of this new one. More
This is 2nd request for my review. Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for deta Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for detailed list of what was done and why and receive it More
I have been here on several occasions and I have nothing to complain about. I have to say that Edward Toledo from the service department was very polite and helpful during my last visit. It will be nice to to complain about. I have to say that Edward Toledo from the service department was very polite and helpful during my last visit. It will be nice to see him again on my next visit. More
My visit was a wonderful experience! I loved the services and would like to say a very special thank you to Mr. Saeed for all his support, he was very patient, polite, and professional. I loved the services and would like to say a very special thank you to Mr. Saeed for all his support, he was very patient, polite, and professional. I called him several times during the last week, and he was very responsive. During the last year, i visited many dealerships and connected with many salespeople but Saeed was the best among them. When he gave me the key, he explained everything very well to me which was really helpful. Kudus to Saeed and I also wanted to say thanks to Mr. Alex who helped me with the paperwork and financing, He was very professional and respectful. Thank YOU, Koons Arlington Toyota, for hiring such great and professional staff!!! More
I informed Mr. Mildad, I was buying a car that day (out of the three cars I provided him). Got to the dealership at 1250. He was working and finishing another custo Mildad, I was buying a car that day (out of the three cars I provided him). Got to the dealership at 1250. He was working and finishing another customer. I had my timer on. He left me on hold for over six hours coming back for ten minutes. I ask others to step in and they kept getting him for me. What should have taken me two to three hours, I was there for over six hours. Yes, I should have left and went to another dealership; but I was buying one of those cars that day. The other reps where proactive with their clients. Nor did he take Personnel Information Identify (PII) seriously. I even told him my car should have been wash, but it was not and knowingly, I was picking up the vehicle the next day. That much dirt do not accumulate overnight. I did not get to add other items to the vehicle and another sales person stated go online and order it. You can go to any Toyota to add it on. Now, what kind of xxxx is that! I buy my cars out right; but this was the worst experienced I have ever had. Military personnel-here's your warning. Trish Watson-never again! Mr. Chetan, great person to work with. Efficient and easy!. Thank you! More