Koons Arlington Toyota

You think I would have learned when I went to pick up my new car, I was made to wait until their "finance" person got in for the day, because she had all the paper work. Well, an hour later, she showed up. new car, I was made to wait until their "finance" person got in for the day, because she had all the paper work. Well, an hour later, she showed up. Then I had to sit for almost 2 hours while she tried to sell me on other financing plans. I already had financing for the car. Anyway, their service is very poor and a bit shady. I bought my car from them 3 years ago and would bring it back for the free oil changes I got under the warranty. After the warranty ran out, I continued to bring the car back for any service. Well, that's when the fun started. I had my breaks replaced by a friend, but when I brought it back for an oil change not long after, they took it upon themselves to check my breaks and said it needed all new breaks. I told them I just had the breaks replaced...silence on the phone. Next time I brought it in for an oil change, they said I needed some belt replaced because it was showing signs of wear, I said I'd wait on that for a little; next oil change, I asked the technician about the belt...he said it looked fine -- no wear or tear. humm. Bought 4 new tires from them...got the car home and noticed they forgot to put the valve caps back on. Called them and the technician said "Oh, we don't put them on because some owners have their own valve caps they like to use." HUH?! I mean how do you respond to such a stupid statement?! You think I would have learned by now. SO, just took the car back for an oil change. Dropped it off the night before, said I'd be back for it after 5 the next day. Went to pick it up, and the person at the desk said it wasn't ready. She called the technician at home, and he told her that he called me to find out what oil I wanted to use. HUH?! Said he left a voice mail. I showed the woman my cell phone log...no one from Koons called. She said the car would be ready tomorrow. Again, HUH?!?!?!. All I wanted was my oil changed!! If he wanted to know what oil to use, look at what was used the last 10 times! Don't waste your time with these people. More

We worked with Alan Soon and he was the best customer service representative that we have ever worked with, and we have purchased numerous vehicles in several states. He was completely honest, straight-f service representative that we have ever worked with, and we have purchased numerous vehicles in several states. He was completely honest, straight-forward, and did not present any surprise fees, costs, etc. that are all too often typical of car dealerships. Alan takes genuine care of his customers and worked hard to get us what we wanted within our budget. Koons policies seem to be aligned very well with customer needs. The business manager was not pushy; he explained all of our options clearly, which allowed us to make informed decisions in a non-hostile environment. This was the single best car buying experience that we have enjoyed. More

I was buying a new car for my son as a graduation present. They could not have been more helpful. Plus, they were willing to negotiate and gave us the best price of every Toyota dealer in the area. present. They could not have been more helpful. Plus, they were willing to negotiate and gave us the best price of every Toyota dealer in the area. More

If you want to buy a Toyota with minimal hassle and for a great price then I strongly recommend this dealership. Oscar is a man of his word and Chris will do what he can to work with you to make sure you are great price then I strongly recommend this dealership. Oscar is a man of his word and Chris will do what he can to work with you to make sure you are in the car you want! Great customer service and they will follow up with and not just drop you like a bad habit once they've made their sale. More

When my girlfriend and I walked into the Koons Dealership in Arlington, we were introduced to Alan Soon. Alan is a very straight forward person to talk to and listens to your specific need for the vehicle th in Arlington, we were introduced to Alan Soon. Alan is a very straight forward person to talk to and listens to your specific need for the vehicle that you are looking for. From color to seating capacity and options you needed for the vehicle of your choice, there was no pressure. He is a very nice, approachable person, informative and quick to respond. I will definitely recommend Alan Soon to my family and friends. Thank you Alan Soon and keep up the good work! More

Excellent service. Oscar was very professional and knowledgeable. He made me feel important as a customer and was very friendly. He would constantly check with me while I was waiting for the finance o knowledgeable. He made me feel important as a customer and was very friendly. He would constantly check with me while I was waiting for the finance officer. More

I've been shopping for a second vehicle for a while and Alan Soon was a breath of fresh air. After countless pushy salespeople at various dealerships all tripping over their own feet to upsell me options, Alan Soon was a breath of fresh air. After countless pushy salespeople at various dealerships all tripping over their own feet to upsell me options, I walked into Koons Toyota in Arlington and was introduced to Mr. Soon. He listened to the various cars I was looking at and we test drove three different models that day. At no point was he pushy and instead he provided relevant information about the vehicle I was driving and the other options I was considering. He was extremely friendly, approachable, and made it clear that he was looking to help me find the car I wanted, not the vehicle he or the dealership wanted to sell to me. We discussed what options I would need and which ones might not be necessary and I let him know that I was going to go home and sleep on it. Two days later, I called Alan and told him I had made a decision and he started the search for the exact model I wanted. He located it and I went in that afternoon to test drive the exact model and closed the deal later that night. He was extremely helpful and very informative about the products Toyota offered, introduced me to the parts and service manager to discuss my scheduled service plan and kept me informed about the various steps in the purchase process, such as the finance manager crunching the numbers (this was the longest part of the process and even that wasn't too lengthy). Once the sale was complete, Alan delivered the car to my work himself. I have recommended Alan (and my new Prius 3rd Gen) to everyone I know and I would definitely buy another car from him in the future. Honestly can't say enough positive things about my experience, but if you have questions, please feel free to call my cell phone at 202-528-4706 and I will be happy to talk with you. Thank you Alan! More

Alan is very honest and friendly. He offers great service and gives customers freedom and no pressure. We needed to change the car seats to leather seats, after that Alan drove the car with a full tank of ga and gives customers freedom and no pressure. We needed to change the car seats to leather seats, after that Alan drove the car with a full tank of gas to our home and drive the loaner car back, saved us lots of time. They only thing is that we had to wait a little too long for the business manager to process the purchasing. More

Oscar and Mike did a great job of taking care of the small stuff. I was very satified with my purchase and Oscar gave me a stright up deal with no trick or treat approach that I had got at other dealers small stuff. I was very satified with my purchase and Oscar gave me a stright up deal with no trick or treat approach that I had got at other dealers. Honest and real...Thanks guys... More

I highly recommend Alan Soon who was our sales rep for our new Rav 4 Limited. I began my correspondence with Alan via an internet inquiry. He answered my questions directly and honestly. At the dealership our new Rav 4 Limited. I began my correspondence with Alan via an internet inquiry. He answered my questions directly and honestly. At the dealership we test drove the Rav 4 LImiited 4 cal. Upon further discussion he detected we war not totally happy with the pick-up on merging at highway speed. He suggested we then drive the 6-cly. version. There was no pressure. He was not trying to talk us into a more expensive vehicle. We made the decision to go with the 6-cly. and negotiated a very fair deal on a lease. He outstanding customer service and responsiveness made our trip from Maryland to Virginia worthwhile. Our only complaint about the dealership was the wait from the time we agreed on the price to getting into to see the business manager. This had nothing to do with Alan. I wold definitely buy another car from him. More