Koons Arlington Toyota
Arlington, VA
Filter Reviews by Keyword
By Type
Showing 466 reviews
My father and I went in to purchase a new vehicle to replace his van that was on its last legs. He was immediately drawn to the 2013 Toyota Rav4 and it was unbelievable how helpful the staff was. The wh replace his van that was on its last legs. He was immediately drawn to the 2013 Toyota Rav4 and it was unbelievable how helpful the staff was. The whole process was quick and seamless. Shant, Chetan, and Ali were all very kind, courteous, friendly, and efficient. I would highly recommend this dealership and staff to anyone looking to buy a great priced vehicle from genuine people. More
I've used their service twice. A year ago to have a I've used their service twice. A year ago to have a recall notice addressed and the oil changed. No problems. Took it again this week for oil chan I've used their service twice. A year ago to have a recall notice addressed and the oil changed. No problems. Took it again this week for oil change, another recall notice, and no heat. They recommended about five additional services, of which I think I only needed two of them but did three. The main problem was they charged me $860 for a new radiator, and $120 to put it in. I checked online this morning and the most expensive after market one costs $160, most were $100 or so. I told them this this afternoon as I picked up the car, it's ridiculous to pay over eight times the cost of an after market radiator, an extra $700+ I could have donated to charity. They said sorry. And you're right, after paying over $1300 to them, they didn't clean the windshield or anything inside the vehicle. I will call the Service Manager, Robert, Monday to let him know I will not bring my vehicle for service to his center again if I can help it (i.e., recall or maybe basic oil change, etc. dependent upon the estimate) and will warn others of my experience. More
Ms. Rosa did an outstanding job selling the car, I had visited two dealerships before and she treated me like I was someone really important. Iam pleased with the process. I recommend her and Koons Arlin visited two dealerships before and she treated me like I was someone really important. Iam pleased with the process. I recommend her and Koons Arlington Toyota. More
My son and I went in to the dealership after having shopped at several dealers and online to look at a car we had seen online. Ken was very helpful and not only showed us the car we were interested in, shopped at several dealers and online to look at a car we had seen online. Ken was very helpful and not only showed us the car we were interested in, but also several other options in the same price range. Once we decided on a car ( the one we had found online) Ken and Ali were very helpful and made the buying process simple and painless. The service was excellent, and the price was very good. More
Prior to submitting an email inquiry, I did an extensive amount of research on 4Runners and narrowed my search to the exact specifications I desired. I then inquired about a new 4Runner via Koons' website a amount of research on 4Runners and narrowed my search to the exact specifications I desired. I then inquired about a new 4Runner via Koons' website and received a very polite and informative reply from Shant Yusif. I'm an experienced car purchaser and also consult with a friend who was previously an auto mystery shopper. I was also in no rush to buy anything until I found a vehicle that was a perfect fit for me at a reasonable price. Shant and the Koons team rolled out the red carpet. He answered every tough question honestly and clearly, and expressed more concern about winning the customer on a long term basis with real and forthright answers than trying to make a quick sale for a quick fix. In this day and age of a tough economy, I was pessimistic about how a dealership and salesman could be so helpful and honest but my apprehension was nullified as i doublechecked all prices and promises. As stated, I was in no rush but found a wonderful deal on a 2013 4Runner with exactly what i sought. I received follow up customer service communications and am looking forward to a good relationship with Koons Toyota and Mr. Yusif. I have recommend he and Koons to my friends and hope you do so as well. More
Be forewarned, this Dealership gives a perfect example of Be forewarned, this Dealership gives a perfect example of crooks and scam artists. Mr. Koons needs to clean up house and fire all the bums that a Be forewarned, this Dealership gives a perfect example of crooks and scam artists. Mr. Koons needs to clean up house and fire all the bums that are ruining his dealer here in Arlington VA. Ali Zaka is one individual that will lie and cheat you and within two days of questioning the Sales agreement he will deny everything he said. He was the reason why I told him no deal and took my business else where. More
Ken was very helpful and accommodating while I was looking at the Toyota Corolla I was interested in. I couldn't decide which one I like best and I really appreciated his help!! Ali was also wonderf looking at the Toyota Corolla I was interested in. I couldn't decide which one I like best and I really appreciated his help!! Ali was also wonderful to work with, he helped me lower my interest rate which made the buying process less stressful for me. I would absolutely recommend Koons Arlington Toyota to my friends. More
I appreciate the suberp attitude and professionalism shown by the workers of this dealership. Definitely a good experience. No lies, no games both about price and the specific car interested. I should p shown by the workers of this dealership. Definitely a good experience. No lies, no games both about price and the specific car interested. I should praise Mr. Ken Eggleston exceptionally. Thank you Koons Toyota Arlington. I will recommend you to my friends More
Mr Steve Cox and Mr Ali Zaka were great! They were both very friendly, helpful and knowledgeable. Two thumbs up to both of them!!! I would come back again. very friendly, helpful and knowledgeable. Two thumbs up to both of them!!! I would come back again. More