Koons Arlington Toyota

finally my nightmare is over! I had bought a used car from this dealership 4 months ago and it had a dozen of problems. I spent 1500 to fix it and had given up hope to get a better I had bought a used car from this dealership 4 months ago and it had a dozen of problems. I spent 1500 to fix it and had given up hope to get a better car. All that changed when i chatted online with Ken Everhart. He gave me hope and excellent advice and did all he could to help me get a new car. He has a calming presence and I think that's very important for a sales person. As i I'm writing this now, i am driving my brand new car. I am exceptionally thankful to him. I also acknowledge Chetan Chavan. He doesn't only do calculations to see you out the door. He interacts with you on a more understanding yet professional level. Very great full to both. More

Great Service. Quick and easy! No hassle every time I go in for a scheduled service appointment. I was heading to work and the appointment took less than an hour. Furthermore, every No hassle every time I go in for a scheduled service appointment. I was heading to work and the appointment took less than an hour. Furthermore, everyone is super friendly and helpful! More

Chiraz Salhi is the best Sales new and used cars. I recommend her to every person reading this not only she will save you the time from running around different dealers but she will get you the car yo I recommend her to every person reading this not only she will save you the time from running around different dealers but she will get you the car you want if it exist out there. I was in and out in less than an hour and a half driving a beautiful FRS, The delivery process was like an Icing on a cake, Chiraz delivered 100% knowledge paired my phone explained the warranties that she recomended for me to purchase. I got the Crystal Fusion, Resistall, Nitro for tires which saves you money on gas, wheel protection, service warranty and extended warranty. I bought a peace of mind thanks to Chiraz Salhi. Call the dealer and ask for her or direct at 7035226000 extension 1262. Speakers Spanish Italian English Arabic and French. More

A Pleasure Scheduled service appoint went very smoothly. It was on time, took under an hour. Everyone was very friendly and welcoming. Location is convenient t Scheduled service appoint went very smoothly. It was on time, took under an hour. Everyone was very friendly and welcoming. Location is convenient to DC and all work was explained thoroughly. More

Good loaner car accommodation One of the most important aspects of car maintenance at car dealerships is the loaner car policy. Koons' Toyota has one of the best in the area. One of the most important aspects of car maintenance at car dealerships is the loaner car policy. Koons' Toyota has one of the best in the area. More

Fantastic! David's team is courteous, and professional. Matthew, our technician, is most knowledgable and patient in explaining to us about car care. They made o David's team is courteous, and professional. Matthew, our technician, is most knowledgable and patient in explaining to us about car care. They made our car service a delightful experience. More

Excelent customer service!!! We got a GREAT deal on our Sienna 2014. Our sale man, Oscar Canales was very helpful, knowledgeable and gave us the best possible price for our select We got a GREAT deal on our Sienna 2014. Our sale man, Oscar Canales was very helpful, knowledgeable and gave us the best possible price for our selection. I recommend this dealer and of corse the quality of Toyota can't compare with others. More

Review of excellence for Peter Soliman Peter is the only reason why I keep coming to this Toyota branch In Arlington,Virginia . He has amazing customer service skills, gets me in and out an Peter is the only reason why I keep coming to this Toyota branch In Arlington,Virginia . He has amazing customer service skills, gets me in and out and even when I haven't been at the property for quite sometime he remembers my name and he knows what my car needs to have work done on it, because I don't have to repeat myself to another service provider. The others at the property don't make a person connection with the customers but Peter does. I always wait on him to be checked in I don't like no one else checking me in because they others don't smile and they push me out the way so they can help someone else. But Peter is not like that at all, like I said in the begining because of my experience with the other employees I wasn't going to come back but the ONLY REASON I come back to that branch is because of Peter Soliman and someone from management needs recognize him for his great service. Thank you Peter for your smile and your personal connection I hope there are more people like you out there who can bring a smile to customers coming into a dealership. It's not easy going into the dealership to get work done on your car because you don't know what problems the car may have. But when it does have problem you put my mind at ease knowing which is the most important part that needs to be fixed first. Thank you for all you do Peter. Donnell Washington More

Excellent Service and Professional Staff So pleased with the service we were provided at Koons in Arlington. We contacted Koons after having a terrible experience with a different local deal So pleased with the service we were provided at Koons in Arlington. We contacted Koons after having a terrible experience with a different local dealership. This other dealership blamed us for tires that failed after only 12,000 miles. They acknowledged the problem only after we brought it to their attention even though they had been servicing the vehicle for 18 months. Walter Johnson, the general manager at Koons, and Robert Teasdale, the service manager, came to our rescue. They took the time to understand our issue and worked with us in every way to make sure we had high quality replacement tires at little cost to us. They were respectful, professional, and trustworthy. We will definitely bring our business to Koons again in the future. More