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Koons Arlington Toyota

Arlington, VA

Overview
Reviews
Vehicles
3.9
453 Reviews
Call Dealership (703) 522-6000
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4045 Lee Highway

Arlington, VA

22207

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Showing 453 reviews

February 15, 2024

Dishonest and unprofessional. Waste of time. Refused to disclose payments and rates. I recommend buying elsewhere. More

by coleycars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SALES MANAGER WORKING ON 2/15/2024 , Walter Johnson, Chris Kronzer
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Feb 19, 2024 -

Koons Arlington Toyota responded

I'm sorry to read about your experience. Transparency is important to us and we never want our customers to feel like they've been misled. I'd appreciate the opportunity to discuss this further with you, so please reach out at your earliest convenience. Thank you, Kaleb Vankinscott - Customer Relations Manager - 703-522-6000 ext 13140

Helpful
February 09, 2024

As I’ve indicated here already service was excellent. This room is redundant mismis is More

by Jeffreyreamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
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Feb 09, 2024 -

Koons Arlington Toyota responded

Thank you for reviewing Koons Arlington Toyota! We truly appreciate your business!

Helpful
January 16, 2024

I had the best experience at this dealership. Traded a car and bought a car in less than 2 hours. More

by Wahid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Kashani And Valerii Burchynskyi and Dave Rothschild, Oleg Tibulschii
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Jan 16, 2024 -

Koons Arlington Toyota responded

We love to hear you had a quick and easy trade-in experience, Wahid! Thank you for choosing Koons Arlington Toyota - and enjoy the new ride!

Helpful
December 14, 2023

Great service in every aspect. Easy and delivered as promised on what was agreed upon prior. More

by jas11151990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed and GianBosco
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Dec 15, 2023 -

Koons Arlington Toyota responded

We appreciate your kind words and are glad to hear that the team delivered efficient and thorough service. Thank you for choosing Koons Arlington Toyota!

Helpful
December 04, 2023

Mediocre in technology for payments and organization in processing customers after repair. Need credit card wave capability and app pay. Things are chaotic when customers return for pickup. Will try Tyso More

by mcdanielfamily4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel
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Dec 04, 2023 -

Koons Arlington Toyota responded

Thank you for your feedback. We're always looking to improve our services and technology is a big part of that. Your suggestions regarding payment methods and customer processing are greatly appreciated. I'd love the opportunity to discuss this further with you if you have time - please feel free to reach out directly. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com

Helpful
November 29, 2023

Alex was very helpful and nice,he answered all our questions and help us get the car we wanted. The person who help us with the lone was also Alex and he went above and beyond to help us. If we're buy More

by fevenyitayew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Belhadi
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Nov 30, 2023 -

Koons Arlington Toyota responded

We're so glad to know that our team, especially Alex, was able to assist you in getting the car you wanted at Koons Arlington Toyota. We appreciate your feedback and look forward to serving you again when it's time for another vehicle!

Helpful
November 18, 2023

Excellent service. Very convenient location. Staff friendly and efficient. Everything went smoothly. I would recommend this dealership. More

by Squib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
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Nov 20, 2023 -

Koons Arlington Toyota responded

We're delighted to know you had a smooth and efficient experience at Koons Arlington Toyota! Thanks for recommending us, and safe travels!

Helpful
November 08, 2023

Everyone was very nice and helpful. Everyone was very nice and helpful nice and helpful More

by rosieshort50
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 08, 2023 -

Koons Arlington Toyota responded

We are grateful to have earned your business, Rosie. Thanks for taking the time to leave us a review! - The Koons Arlington Toyota Team

Helpful
October 06, 2023

The service staff at Koon’s are always so helpful and do a wonderful job keeping my Highlander in great condition. More

by MD Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
Report | Print
Oct 09, 2023 -

Koons Arlington Toyota responded

We're glad to know our service team at Koons Arlington Toyota has been able to keep your Highlander in top shape! Thanks for the positive feedback and we look forward to assisting you again.

Helpful
September 17, 2023

We have gotten 3 cars now from this dealer. Dave was recommended to us and he has been a wonderful salesman. Low key, informative, helpful responding to messages and great follow through afte More

by Dexter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel,
Report | Print
Sep 18, 2023 -

Koons Arlington Toyota responded

Dexter, it's great to know that Dave and our team at Koons Arlington Toyota have consistently provided you with excellent service. We appreciate your loyalty and look forward to seeing you back!

Helpful
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