Koons Arlington Toyota

Great Service Dept Mehedi Patwary took great care of me and my car. He quickly assessed the issue, gave me the recommendation and got the part ordered. He confirmed deli Mehedi Patwary took great care of me and my car. He quickly assessed the issue, gave me the recommendation and got the part ordered. He confirmed delivery of the part and after I brought my car in the part was installed promptly. More

Continued Great Sales and Service Experience This is the second car we have purchased from Koons Toyota. We have appreciated their commitment to great customer service. Working with Christi This is the second car we have purchased from Koons Toyota. We have appreciated their commitment to great customer service. Working with Christian Johnson was a real pleasure. He is very knowledgable about the car we ended up purchasing. He answered our questions and took extra time to demonstrate the features of our 2017 hybrid Rav 4. He knows his business well! Ask for him! More

Quick and perfect My service was done well and really quickly. As always the staff is so courteous and helpful....always glad I drive the 35 minutes for the service ou My service was done well and really quickly. As always the staff is so courteous and helpful....always glad I drive the 35 minutes for the service our car receives. Thanks! More

Highest Standards of Professional Service My latest experience with Koons Arlington Toyota Service reflected total excellent in all respects. Peter Soliman provided a clear and understandable My latest experience with Koons Arlington Toyota Service reflected total excellent in all respects. Peter Soliman provided a clear and understandable explanation of the issues, and sought me out for a final follow-up to ensure that my expectations for vehicle services had been fulfilled. That's QUALITY ASSURANCE! Thank you Koons, I will return. D.K. Dorn More

Professional and very helpful with leasing a car I was happy with my experience at this dealership. I walked in to the dealership looking to lease a car and this nice gentleman by the name Christian I was happy with my experience at this dealership. I walked in to the dealership looking to lease a car and this nice gentleman by the name Christian Johnson came by to assist me. I usually hate dealing with sales people because of the pressure they put on people to buy their products. However, my experience with Christian and with the staff at this dealership was completely different. Christian was skillful in what he does and let me do the talking as to exactly what type of car and in what price range I was looking for. Overall, I was impressed with the professional environment of this dealership and its staffs. I will definitely recommend Christian and the dealership to friends and families who are looking to buy or lease cars. Tekle More

Needed a 30,000 mile check up We've been coming to this dealership for years. So great working with the folks at Koons. Very friendly, efficient and honest. Would totally recomm We've been coming to this dealership for years. So great working with the folks at Koons. Very friendly, efficient and honest. Would totally recommend this dealership and staff. More

recommended for expats Huge help of this dealership with getting a car lease. Friendly staff & very efficient even for non-Americans. I will recommend them to other collea Huge help of this dealership with getting a car lease. Friendly staff & very efficient even for non-Americans. I will recommend them to other colleagues. More

Great dealer! I had spoke with salesperson, Moogie Purevdorj over the phone. She promised me the best price and she delivered! I bought a 2017 Toyota Camry and I am I had spoke with salesperson, Moogie Purevdorj over the phone. She promised me the best price and she delivered! I bought a 2017 Toyota Camry and I am in love with it! I would definitely recommend this dealer to anyone looking to buy a car. More

Chhay Hem always takes good care of me and my Highlander. It's always a pleasant experience getting my Highlander serviced at Koons Arlington Toyota. Chhay always keeps me informed of the progress and lets m It's always a pleasant experience getting my Highlander serviced at Koons Arlington Toyota. Chhay always keeps me informed of the progress and lets me know when my vehicle is ready. Thank you. More

Horrific. Run, don't walk away from this horrendous place This was the worst experience I've ever had related to cars in the DC area. We arrived 20 min prior to our appointment and told we would be on our wa This was the worst experience I've ever had related to cars in the DC area. We arrived 20 min prior to our appointment and told we would be on our way within 90 minutes. We were then ignored for over an hour as our car sat untouched. When we asked about service an hour later were told us to wait. When it became clear they hadn't even started and we were over an hour into this experience and needed to go, they couldn't find our key. Eventually they told us our keys had been sent to another location while our car remained at another. They provided NO explanation, NO apology, NO alternatives. I am out of a day of work, had to cancel another appointment because when I asked to leave after waiting for over an hour they couldn't even find my key -- took 30 minutes to locate my key - indicative of the overall sloppy, disorganized service. I asked to speak with a manager and they said no one was available. No help, no apology, nothing but attitude. I see previous positive reviews but they must have lost their manager or something because this place is HORRIBLE. Save your sanity and STAY AWAY from this place. More