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Koons Arlington Toyota
Arlington, VA
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 466 reviews
January 13, 2017
Great service! Great same day service to replace a burned out headlight. Service rep is Oscar Canales who is always nice to work with, explains the work being done, Great same day service to replace a burned out headlight. Service rep is Oscar Canales who is always nice to work with, explains the work being done, the cost, and work which will need to be done in the future. Always good to know what's coming up! Thanks, Oscar and Koons Arlington Toyota. More
by Peg
Employees Worked With
Oscar Canales
January 10, 2017
Poor Customer Service So a few days back my fiance and I went to look at vehicles . We stumbled upon the Koons used Toyota so we stopped to take a look. As we drove around So a few days back my fiance and I went to look at vehicles . We stumbled upon the Koons used Toyota so we stopped to take a look. As we drove around the lot we found a Mercedes GLK 350 so we went in to talk about it. He brought out a key and we tried to start it but the alarm went off when the door was opened. While trying to start the vehicle it still refused . So as we pittled with the vehicle for a whIle. But being a BMW owner I knew a few tricks and usually if the key doesn't respond it's a battery issue. All of the while this is going on the Sale Associate (Henry Garcia) went in and sat comfortably while we tried to start a vehicle on his lot. After the headache we got the vehicle started and went for a test drive . Mind you we fell in love with the vehicle it was missing a door panel but they had the parts just needed to install. So my fiance gave his information and started the application after the paper work was completed he told us to drive to the main dealership to speak with his sales manager. So we go through the second part . But the worst part was we had been at the dealership all day . So the guys tells us the last step takes 15 minutes . We wait and he comes back and said the bank wanted a higher down payment so he said he was gonna check a few more banks but no until the morning . They told us they'd give a call .... one that never came through. Then my fiance calls and the sales associate didn't answer the phone all day . The entire time his credit is being ran over and over dropping point for point . The entire time we've yet to hear back from any of the agents . More
by Zaine144345
Employees Worked With
Henry Garcia, Oleg Tibulschii
January 08, 2017
Koons arlington toyota is best 11.29.2016 i bought toyota corolla 2017. Dealer was Moogie. She did very excellent job. Her experiences and communication is very good. She recommende 11.29.2016 i bought toyota corolla 2017. Dealer was Moogie. She did very excellent job. Her experiences and communication is very good. She recommended this car. I love this car More
by Batka
Employees Worked With
Moogie
January 04, 2017
PETER SOLIMAN'S KING OF CUSTOMER SERVICE! I always go back to KOONS TOYOTA ARLINGTON VA because of Peter SOLIMAN' s excellent service. I have been going there for so many years now only becaus I always go back to KOONS TOYOTA ARLINGTON VA because of Peter SOLIMAN' s excellent service. I have been going there for so many years now only because of him.'He is always helpful, available and efficient always with a big smile! Just recently I experienced the perfect example of Professional and Best customer experience when I called him to help me fix my car's battery. I had to go to NY during the new year's weekend and I needed my car to be fixed by Monday January 2nd of 2017. He ensured me that my car will be ready on Monday as I asked and he was going to take care of everything by sending me someone on Monday Morning. And indeed as always an agent came on time and my car was running again with a new battery. That is what i call FIRST CLASS SERVICE! Thank you PETER! More
by NADIA B
Employees Worked With
Peter Soliman
January 01, 2017
Service & parts The Are very nice people speciale Assistant service Manager Mr; Chhay Hem he is very honest and quick service Thank you very mach Happy new ye The Are very nice people speciale Assistant service Manager Mr; Chhay Hem he is very honest and quick service Thank you very mach Happy new year All of you guys More
by zayascars
Employees Worked With
parts department , Chhay Hem
January 01, 2017
Forever to get noticed, but fantastic from there on out When we entered the dealership, it took forever for anyone to even notice we were there. We almost walked out. However, once we were noticed the servi When we entered the dealership, it took forever for anyone to even notice we were there. We almost walked out. However, once we were noticed the service was fantastic. Leo Mendoza did an excellent job at listening to our needs. He then showed us the vehicle that would best satisfy those needs. He even took steps to suggest less costly options (end of model year sale). After spending a wonderful time with him talking out all our options, and allowing us to make our decision with NO pressure, his manager came over to talk actual price. The manager was more of your typical salesman. When we came back three days later to pick up the car, the one who handled the paper work was nice, and just shared service options with us with no pressure. If it had not been for the long wait when we first arrived and the 'salesman' tactics of the manager talking price, the experience would have been perfect. More
by BeaJay
Employees Worked With
Leonardo Mendoza, Chetan Chavan
December 24, 2016
My questions were met with honest answers. Christian helped me purchase my very first car on my own. He payed careful attention to needs I had and answered my questions honestly. He worked with Christian helped me purchase my very first car on my own. He payed careful attention to needs I had and answered my questions honestly. He worked with me to ensure I received the best deal, and had an incredible wealth of knowledge about the model I test drive and eventually purchased. I could not be more thrilled with my decision, and was fortunate to have Christian help me arrive at it. More
by Cnb412
Employees Worked With
Christian Johnson
December 18, 2016
Great experience Christian was extremely helpful and receptive to our questions. We will definitely buy again from Koons Arlington Toyota. The price we paid was better Christian was extremely helpful and receptive to our questions. We will definitely buy again from Koons Arlington Toyota. The price we paid was better than anywhere nearby. More
by Paul
Employees Worked With
Christian Johnson
December 17, 2016
Great experience! I have dealt with other dealerships in three different occasions, and my experience at Koons Arlington Toyota was by far the best. Christian was atten I have dealt with other dealerships in three different occasions, and my experience at Koons Arlington Toyota was by far the best. Christian was attentive and respected my needs and my budget. He was not there to make a deal, he was there to help me and my family throughout the car-buying process. I actually left the dealership and came back the same day to buy my car. Christian was not the typical pushy and aggressive salesman, and I confess that's what made me come back. I purchased a 2017 Toyota RAV4 XLE and I could not be any happier with my choice. Oleg was very professional and easy to talk to while finalizing the documentation (which can be the most dreading part). He made the process easier by being personable and answering all my questions. Also, kudos for making my 3-year old son happy during the entire time I was at the dealership. Miriam Catching More
by Miriam Catching
Employees Worked With
Oleg Tibulschii, Christian Johnson
December 12, 2016
Professionalism at its Finest From my initial interaction, Christian Johnson impressed me with his courteousness and knowledge. Every step of the way he was there to answer my que From my initial interaction, Christian Johnson impressed me with his courteousness and knowledge. Every step of the way he was there to answer my questions with full disclosure so I was not left wondering or unknowing. I told him what I was looking for and he delivered even though it was not at his site. If asked I would recommend Christian to anyone looking to purchase a vehicle. Thank you! More
by On the road again
Employees Worked With
Oleg Tibulschii, Christian Johnson
