Koons Arlington Toyota

BEWARE OF THE SERVICE SHOP AT KOONS BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointmen BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointments only covers basic things such as oil changes and tire rotations. Then -- on top of that cost -- the mechanics here will push other unnecessary services. At 30,000, the service folks pushed me to get a fuel injector service for $280 plus tax. Other nearby auto service shops charge $120. They pushed a brake fluid flush for $143. That is way more than other places and totally unnecessary at 30,000. More

No pressure, No drama I recently purchased a new Toyota Camry from Koons Arlington Toyota, and my product specialist sales rep. was Tache de La Roche. Tache de La Roche w I recently purchased a new Toyota Camry from Koons Arlington Toyota, and my product specialist sales rep. was Tache de La Roche. Tache de La Roche was superb. Professional in all manner, knowledgeable of his product and excellent to work with. Tache de La Roche is easy to work with, understands the informed purchaser mindset, and is ready to support the sale in every way possible with no drama. He is simply the best! Tache de La Roche and Koons Arlington Toyota made my second purchasing experience the best I have had in the new car market. Kudos to Tache de La Roche and the entire Koons's amazing sale team. More

Our 2017 Smart Toyota Prius We purchased a 2017 Prius here just before Christmas, and were very pleased boy the smoothness of the process, the excellent price, and, of course, th We purchased a 2017 Prius here just before Christmas, and were very pleased boy the smoothness of the process, the excellent price, and, of course, the car itself. We formerly had a 2005 Prius, which had performed superbly, but we decided to make a change before we needed to do so. Boy, the car has come a long way. Not only does the new car get better mileage than the old one, but it comes with so many additional features that we feel that we are still learning how to use them all. Steve and Oleg made the whole process very easy for us. More

Overcharged for repairs and problems with airbags We purchased a 2009 Corolla from Koons Toyota Arlington in 2008. We received a note in March that we were under recall for the Takata airbags, and wo We purchased a 2009 Corolla from Koons Toyota Arlington in 2008. We received a note in March that we were under recall for the Takata airbags, and would be notified when we would be able to bring in the car to have it remedied. In the meantime, no one should sit in the passenger seat. We received no follow-up notification that the remedy was available, and it was only through investigating the NHSTA website did we find out that we should be able to get it repaired. I called last week to schedule a repair and was told they had to order the part, but could repair the airbags today, Wednesday at 10 AM. I received a confirmation call on Monday for our appointment. My husband took time off work and drove from Silver Spring MD to have the repair done, and when he arrived, he was told the part was not available. As you can imagine, this is an incredibly frustrating experience. We plan to drive 300 miles tomorrow for Thanksgiving, and now one of us will have to sit in the back seat for the entire trip. We were offered no compensation for this trouble (i.e. a loaner car for our Thanksgiving trip or discounts off other services). There is no reason the service department could have not have notified us earlier that the part would not be available. This is not the only trouble we have had with the service department (we were overcharged for tire replacement and although they promised to reverse the charges they have not yet done so). I expected at least a base level of service from Toyota and have been unsatisfied. More

Phenomenal service What a true car dealer. Mr. Yousif and Jeff Korn worked with me to find that common ground. No pressure whatsoever. They were so personable and honest What a true car dealer. Mr. Yousif and Jeff Korn worked with me to find that common ground. No pressure whatsoever. They were so personable and honest. I used to go to sheey Toyota and I will NEVER use them or go to them again. I am more than pleased and happy with my purchase. Awesome guys. I have never met a sales manager willing to meet me. Jeff was so honest and funny. Made the night pleasant. Thank you! More

Our family had an excellent experience thanks to the. Yesterday we had my daughter's 2010 Prius serviced at Koons of Arlington. Oscar Canales and the service team provided excellent, thorough, professiona Yesterday we had my daughter's 2010 Prius serviced at Koons of Arlington. Oscar Canales and the service team provided excellent, thorough, professional service. The car had suddenly developed an oil leak and we were very concerned. Oscar assured us they could fix the car and also recommended some other services which turned out to be exactly what we needed. They did a lot of work in half a day and had the car ready for us by early evening! We left with renewed confidence in our car and that we had found an excellent, dependable courteous service technician and service department. When we picked the car up everything was explained to us and Malik and the evening crew were very kind, professional and courteous. Thank you Koons Arlington Toyota. More