Koons Annapolis Toyota

Got the car I wanted I arrived at Koons Annapolis with my wife and kids already frustrated from dealing with other dealers where there was always a problem. We met Emanuel I arrived at Koons Annapolis with my wife and kids already frustrated from dealing with other dealers where there was always a problem. We met Emanuel at Koons, with whom my wife had already talked previously on the phone, but frankly, I had lost all my desire and excitement about getting a new car. Emanuel was very friendly and listened to everything we had to say and from there things went very smoothly; from having some coffee and drinks for the kids to a full explanation of the whole process of car buying. Once well informed, we proceeded to walk to the lot to sample and check all the cars. After we had spent a good while trying to decide, we told Emanuel what we liked and finally test-drove our new Corolla. This particular one was the one I wanted so we made the purchase. The paperwork and the financial aspect were handled by Jared, who was very knowledgeable and was able to get us a good deal with a full explanation of everything money-related and answered all our questions. Keep up the good work guys! More

Henry Reynolds -salesman, Scott Manager , Isaac nmastel My brother recommended us to check out Koons Toyota after doing extensive internet search for a Toyota Camry. First contact was with Henry doing a liv My brother recommended us to check out Koons Toyota after doing extensive internet search for a Toyota Camry. First contact was with Henry doing a live chat. He was straightforward and honest. We went that night and bought our 2016 Camry. From start to finish it was a very pleasant experience. We got what we wanted, without the dreaded games. We love the car, Henry Reynolds our salesman, and the really the entire staff were helpful and accommodating. I highly recommend Koons Toyota of Annapolis. Give Henry a call and you will appreciate him as much as we did. Katrina K -Glen Burnie Md More

Fantastic Service Last week, my husband and I became first time Toyota owners. We walked in the dealer intending to take a test drive and walked out with a 2015 Sienna Last week, my husband and I became first time Toyota owners. We walked in the dealer intending to take a test drive and walked out with a 2015 Sienna. Joe Gross is a fantastic salesperson. He is friendly, open, and knowledgeable and was never once pushy. Alex Sandoval was also an informative and helpful resource. We never felt as if we were being pressured or "worked" Instead, Joe, Alex, and the rest of the team made us feel relaxed and welcome. Everyone we encountered at Koons gave us excellent customer service. Fantastic business model! More

Quick and to the Point I went to a competitor Toyota in Virginia and was going to get robbed on a car lease quote. I looked up Koons Toyota in Annapolis and found the same c I went to a competitor Toyota in Virginia and was going to get robbed on a car lease quote. I looked up Koons Toyota in Annapolis and found the same car for a better price to BUY. I walked in and told them immediately what car I wanted, what price range I expected for my trade in, how long I wanted to be in the shop, and what payment I expected from the online calculator. Brent was my go to guy. I was in and out in an afternoon with a new vehicle, and a higher trade-in for my car compared to the competitor. I now have a great car and a place to recommend vehicles to friends. I won't look anywhere else. THIS is how car dealerships are supposed to do business. The ONLY thing I recommend is to add a section to the online calculator for extended warranties and taxes/title fees/etc. that add to the bill each month. This is not an issue with the salesman or the man who helped finance with me at the end(Isaac: great guy to do business with as well). It's just something to add to the website. Otherwise it was a perfect experience. I look forward to enjoying my new car for a LONG time. I also appreciate that they helped title and register my car and provide the emissions check so I can avoid almost all of the Virginia DMV. That is a lifesaver. More

Great service Henry Reynolds was a very patient salesman. We originally were looking to purchase the Highlander and he was informative, knowledgeable and persisten Henry Reynolds was a very patient salesman. We originally were looking to purchase the Highlander and he was informative, knowledgeable and persistent yet not pushy. Unfortunately, our situation changed from our initial visit and we ultimately ended up purchasing a Camry. Suheil Katan and Viktor Beshidze provided a high level of customer service as well. We are very pleased with the service we received with our first Toyota purchase. More

Best Price and Customer Service EVER! I came in with the intention to only test drive a 2016 Prius v Five. I worked with Will Gable who is about as low-pressure as you could hope for. Ever I came in with the intention to only test drive a 2016 Prius v Five. I worked with Will Gable who is about as low-pressure as you could hope for. Everyone else I spoke with at the dealership was also extremely pleasant. I loved the 2016 Prius v and the year-end "wow" pricing was much better than I expected. Although they did not have the color scheme I wanted, they did find it at their Virgina dealership (only one in three states that I could find). Will drove it back the next day for me to see and test drive. Viktor in finance was wonderful to work through all the different financing scenarios. Unfortunately I had to change some aspects of the financing. Suheil accommodated me further by treating me with the utmost respect and giving me the deal and financing I needed. I could not be happier. Koons Toyota has a new loyal customer. More

Christmas Surprise! We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud w We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud welcomed us to the dealership. He listened to our plans and helped us find the perfect car. Viktor Beshizde did all the paperwork in quick order. All that was left was to spring the surprise. Everyone there did a fantastic job helping us pull it off. Thanks Koons Annapolis ! More

Alex was GREAT! In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation. Alex took me in the shop area and explained to me in detail what was wrong with my car, and what the cost of the repairs would be. He also provided me with a loaner vehicle, as my car would be in the shop for a few days. Alex is a great service adviser, and provides EXCELLENT customer service. More

BRENT, WILL and VIKTOR are AMAZING TEAM !!!!!! I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day fo I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day for a test drive Will was working with another client. He took the time to greet us and introduced us to Brent so we didn't have to sit around waiting . Brent was great to work with very personable. Will stopped by several times to make sure everything was going smoothly. Next came Viktor who took care of the finance part I loved working with Viktor this guy was great.! Felt like we were old friends . This is the fourth vehicle that I have bought from this dealership I can honestly said this was the best experience. I would totally recommend this team BRENT CLARK, WILL GAMBLE and VIKTOR BESHIDZE !!!! They truly are amazing and friendly !!!! Thanks Guys for making this a stress free experience !! Patti Wolfe . More