Kool Chevrolet

Service has gone from good/very good to poor in the last 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / rep 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / repair needs have gone through their Service department. We are taking our business elsewhere after our last experience working with service advisor (Derek Drudy). Brought in our Traverse for work on suspension. Scheduled a Tuesday service appointment over the phone - minor issues during drop off but not a big deal. Normally get a call in the afternoon with a diagnosis / estimate - 4pm rolls around, nothing - I call expecting to hear cost and time for pick up....Vehicle had not even been looked at - things were backed up etc etc. Surprising and a little disappointing (expressed that I would have expected a phonecall informing me of the delay) but told them to hold on to it and service it the next day. Wednesday rolls around, no communication from Kool and same deal - I had to follow up in the afternoon and the vehicle had still not been looked at. Totally understand being backed up - what is unacceptable is the lack of communication and their expectation that its ok to hold on to a customer's vehicle indefinitely. PS - went to pickup the vehicle the next morning - keys were misplaced, there was a mixup etc. Spoke with service manager (Deb Cain) who, to her credit, listened to the complaint but did absolutely nothing to try to change my mind or win back the business - besides let me know how busy they were and hence backed up. I get it, they are busy and doing well even though new car inventory is low - they can probably afford to lose customers. Just letting others know what to expect. I have had great experiences with Keith Remeltz, Jay Ribbens (Sales) as well as Stacey and Ben in Service - so there was a time when things were very good. More

They quoted me a $2000 repair. I took it to a family friend who's been a mechanic for 30 years and he said that wasn't the case. Get a second opinion! These guys take advantage of I took it to a family friend who's been a mechanic for 30 years and he said that wasn't the case. Get a second opinion! These guys take advantage of peoples general lack of car knowledge and tell them whatever they want. Get a second opinion. Sure fricken glad I did. More

I talked to Dyllan Nawrot a salesman at Kool and told him what I would like to buy. He said they didn’t have it that day but I got a call 2 days later and he found what I was looking for and at a great price what I would like to buy. He said they didn’t have it that day but I got a call 2 days later and he found what I was looking for and at a great price. This guy was awesome! If your looking for something specific in a new vehicle call Dyllan he will get it for you! More

I decided to by a used vehicle from kool GM after having leased a vehicle previously and referring friends to them. I have had okay experiences with them in the past, but this was the last one. The used ve leased a vehicle previously and referring friends to them. I have had okay experiences with them in the past, but this was the last one. The used vehicle that I purchased ended up getting a check engine light the day I got it. I got home, read the codes, and decided to check a few things. I was surprised to find out that even though Kool had said that the air filters and oil were replaced, they were not. The oil was still black as night, the air filters were dirty, and there were still leaves and dirt under the air filters. I was out an extra $548 from having Mercedes repair what kool couldn’t. It makes me wonder if cool is purposefully defrauding people or if the service department at kool really has no idea what is going on. More

One thing I have learned in life is when someone has more than 1 (or maybe 2) reasons why they don’t stand by their work, it isn't about the reason. It is because they are full of s#!t. than 1 (or maybe 2) reasons why they don’t stand by their work, it isn't about the reason. It is because they are full of s#!t. More

I had my tires rotated, and they did not reset my tire pressure monitor sensor. I blew a tire because the monitor told me it was a different tire than it was. The one that blew never showed as being low, pressure monitor sensor. I blew a tire because the monitor told me it was a different tire than it was. The one that blew never showed as being low, in fact the one it showed as low, I tried to fill numerous times. I contacted them and was basically told I wasn't telling the truth, and was treated like I didn't know what I was talking about. I will never do business there again. More

Worst Dealer I have ever met. So many people will call u but will never honor the price. Sam's club auto purchase program member price they are not honoring and saying different reasons to sell with higher but will never honor the price. Sam's club auto purchase program member price they are not honoring and saying different reasons to sell with higher cost. This is real a fraud dealer! More

Called to see if car was available and Drew said it was after putting me on hold to check then we proceeded to purchase and took all information needed and once we had everything completed some lady called after putting me on hold to check then we proceeded to purchase and took all information needed and once we had everything completed some lady called to say car was sold but would order one or try to get another car transferred in but never heard another word. We then proceeded to another dealer next day to purchase car so why did the waste our time why not be honest. More

Dealt with Becca. Made a commitment to purchase a Suburban and agreed on my trade in. Was told she pulled it off the lot for sale so that it did not get sold out from underneath me. I headed there wi Suburban and agreed on my trade in. Was told she pulled it off the lot for sale so that it did not get sold out from underneath me. I headed there with pre approved financing in hand. Got 10min from there and received a text stating they sold it! Got there thinking there was some kind of mix up. Talked to Ross the sales manager, and he mainly just insinuated that I was somehow lying about it. No offers to make it right, no apology. Found out they passed up selling it to me to accept a small deposit. Ended up at Todd Wenzel where we bought a 2017 Escalade. More

Stephanie is awesome. Asked about a car she instantly sent me information and pictures was available for all my questions, definitely recommending Stephanie if any is looking to buy! sent me information and pictures was available for all my questions, definitely recommending Stephanie if any is looking to buy! More