Kool Chevrolet

I recently purchased a used car from Kool Chevrolet on Plainfield Ave and worked with Mr. Del. The service was top-notch. The entire process was straightforward—no gimmicks, no upselling, no hidden fee Plainfield Ave and worked with Mr. Del. The service was top-notch. The entire process was straightforward—no gimmicks, no upselling, no hidden fees, and no high-pressure tactics. It was just a decent car at a fair price. After deciding on the car, I returned the next day to finalize the paperwork. The whole process took only 15 minutes. The car was cleaned up nicely and fully gassed up. I’m very happy with my purchase and would definitely shop here again. More

Have had my new Trax for a couple of months and o far so good..Still trying to figure out everything about it but my sales experience with Jaxon Stanton was very good and not any high pressure.. I would sug good..Still trying to figure out everything about it but my sales experience with Jaxon Stanton was very good and not any high pressure.. I would suggest if you want a new car see Jaxon Stanton at Kool before you make any decisions at another car dealer More

Another great service from Kool Chevrolet. Stacey Novak you are the best. I will choose this place when I need service again. Stacey Novak you are the best. I will choose this place when I need service again. More

I had a very pleasant experience at Kool Chevy buying my new car! They were so helpful and got me the exact Traverse I was looking for and got me the best deal around. If you want a dealer who will go the new car! They were so helpful and got me the exact Traverse I was looking for and got me the best deal around. If you want a dealer who will go the extra mile for you and hold up to their promises then shop with these guys. I will definitely be buying all my vehicles from Kool Chevy! More

I was treated very well by Keith Remelts. He was very efficient, professional and friendly. Had my vehicle ready with all the paperwork at the appointed time. Was a pleasure working with him He was very efficient, professional and friendly. Had my vehicle ready with all the paperwork at the appointed time. Was a pleasure working with him. More

I ordered a new 2500 pickup from Kool chevy. I worked with Jaxon a salesman at kool, and had a wonderful experience. All of the staff was friendly and easy to work with. I worked with Jaxon a salesman at kool, and had a wonderful experience. All of the staff was friendly and easy to work with. More

Shopping for a new ZR2, worked with Steph who was fine and helpful for the most part, but long story short, I had 2 trade in's and was looking to lease a new ZR2, Betten Baker Chevy of Coopersville was ab and helpful for the most part, but long story short, I had 2 trade in's and was looking to lease a new ZR2, Betten Baker Chevy of Coopersville was able to present a better offer for my trades, more affordable payments on the truck, and the desired length I wanted. When I informed Steph of this she informed me that they could not beat that and also included her 2 cents in regards to leasing a vehicle for 60 months as well as her managers input saying "no dealership offers 60 month leases and its not smart" which is a lie because I've had a 60 month lease before and Betten Baker got me a 60 month lease now. Well once they assured me they were not going to counter... After a few days I reach out to Steph, A manager and a few others who contacted me initially through email in regards to their advertisement about paying you $1,000 if they could not beat another offer. No response! More

Appointments mean nothing. Had 11:00am appt for oil change/tire rotation. Arrived 20 mins early. Consultant said, after being reminded that I had an appt, "no problem, you g Had 11:00am appt for oil change/tire rotation. Arrived 20 mins early. Consultant said, after being reminded that I had an appt, "no problem, you go to head of line". What a joke! I finally took my vehicle and cancelled the appt at 11:30am after it sat in the bay for 50 minutes and not moved an inch. I purchased the vehicle there 2 years ago new. What a travesty this place has turned into. They no longer are my "preferred" dealership for anything. I will now try Koehne for my warranty work and normal service. More

Best dealership to buy a new or used vehicle from! ! These guys go the extra mile! We told them exactly what we wanted and they delivered! It was quick and easy! Will definitely buy here again! ! These guys go the extra mile! We told them exactly what we wanted and they delivered! It was quick and easy! Will definitely buy here again! More

Service has gone from good/very good to poor in the last 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / rep 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / repair needs have gone through their Service department. We are taking our business elsewhere after our last experience working with service advisor (Derek Drudy). Brought in our Traverse for work on suspension. Scheduled a Tuesday service appointment over the phone - minor issues during drop off but not a big deal. Normally get a call in the afternoon with a diagnosis / estimate - 4pm rolls around, nothing - I call expecting to hear cost and time for pick up....Vehicle had not even been looked at - things were backed up etc etc. Surprising and a little disappointing (expressed that I would have expected a phonecall informing me of the delay) but told them to hold on to it and service it the next day. Wednesday rolls around, no communication from Kool and same deal - I had to follow up in the afternoon and the vehicle had still not been looked at. Totally understand being backed up - what is unacceptable is the lack of communication and their expectation that its ok to hold on to a customer's vehicle indefinitely. PS - went to pickup the vehicle the next morning - keys were misplaced, there was a mixup etc. Spoke with service manager (Deb Cain) who, to her credit, listened to the complaint but did absolutely nothing to try to change my mind or win back the business - besides let me know how busy they were and hence backed up. I get it, they are busy and doing well even though new car inventory is low - they can probably afford to lose customers. Just letting others know what to expect. I have had great experiences with Keith Remeltz, Jay Ribbens (Sales) as well as Stacey and Ben in Service - so there was a time when things were very good. More