Koeppel Subaru - Service Center

Well , brought my car for service , paid for tire rotation and it was never done because i marked 1 tire and it was still at the same spot , the car didn’t pass inspection because of software issues rotation and it was never done because i marked 1 tire and it was still at the same spot , the car didn’t pass inspection because of software issues , this car is less than 2 years old , i was told that it’s not software and that i need to do drive cycle,never explained why it didn’t pass the state inspection, bad service .... More

My experience with Koeppel Subaru was nice, I mainly worked with Jordan (Sales) and Jose in the finance department both were very pleasant and easy to approach. Jordan was very honest and adamant about worked with Jordan (Sales) and Jose in the finance department both were very pleasant and easy to approach. Jordan was very honest and adamant about providing correct information when questioned about specs and features on the car. He did a great job assisting me with the process of obtaining auto insurance and gave me confidence with this being my first dealership purchase. Jordan has also been very responsive to my calls, questions, and concerns, even after my purchase. Jose was a treasure, with the patience you'd expect a great dad to have, he explained EVERYTHING twice or more if necessary with a genuine desire to make sure you understand the given information. I am very thankful for that. Jose was also very patient, he did not rush my contract reading or questioning process. I too believe he was transparent in his manner of business, and did not try to upsell me on unnecessary packages. Jose was very knowledgeable, and visibly takes his work very seriously. All in all it was a nice experience for a first-timer. Advice as a buyer DO YOUR OWN RESEARCH, READ EVERYTHING always, and it's great that you're here reading reviews already ! Maximum Blessings All. More

Worst service center in the planet :( Bought my legacy from Ken. Fantastic guy. Goes above and beyond for his clients. on the other hand, SERVICE CENTER is so bad. Will not provide loaner Bought my legacy from Ken. Fantastic guy. Goes above and beyond for his clients. on the other hand, SERVICE CENTER is so bad. Will not provide loaner cars for their customers. Car was getting warranty work and I have no transportation to go work. Will be buying a STI this year. My business is def going somewhere else. More

Subaru Forester, V.K. Excellent service center. I would highly recommend the Koeppel Subaru Service Center for those who love there cars. Service staff - Miguel Enrique, Excellent service center. I would highly recommend the Koeppel Subaru Service Center for those who love there cars. Service staff - Miguel Enrique, Miguel Pena, Teresa Lawrence. The team of service center were great! They very helpful and honest! Very professional and no pressure sale! I like that the service center open early. Paperwork done very smoothly. Service work performed excellently. Waiting time minimized. Thank you! Overall the place is very clean, waiting room have everything what you need - tv, free Wi-Fi, free coffee/tea and snack, cold water... I began to service my car in this center because I had bad experience in the previous one - Star Subaru More

The service department is great We had our car serviced just recently and Miguel, the service department manager is awesome. He’s always smiling, always professional and just a real We had our car serviced just recently and Miguel, the service department manager is awesome. He’s always smiling, always professional and just a real nice guy. His team is great too. 👍🏻The really nice thing about the service is that he knows us by name. That’s important because that means their customers matter. More

Excellent Service as Always The staff at the sales department is awesome. Sergey is very professional and attentive. Over 25 years our family has always purchased Subaru’s. It’s The staff at the sales department is awesome. Sergey is very professional and attentive. Over 25 years our family has always purchased Subaru’s. It’s the only car we will buy. More

Waste of time Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to a Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to all the parts possibly involve. I suggest the less expensive solution but was told to come back tomorrow to have it fix with no loaner. So I was force to pick up the car asap before they close which I request to leave work immediately. Tuesday I dropped off the vehicle at 9 am and paid half as per adviser. She also told me she will apply 10% off the part. I received a call at 4 pm to pick up the vehicle. I paid in full and drove off. After looking at my receipt, the 10% wasn't applied. I had to make another trip to collect my money. I told the adviser what I'm expecting back and she said "this is getting ridiculous" and request my wife contact number. She mention a figure and was confirm to my wife. Afterward she hands me the receipt which wasn't even what she mention. She tried to play dumb and talk about uncle sam. I told her just give me the receipt and I'll be on my way. She stops me in the middle of the street just to tell me she made another mistake about the customer receipt and her accountant copy. As its clearly states Koeppel employee don't value your time and money including your life. This is the first visit and also will be my last. Being untrained is an understatement. This is clearly just unintelligent at its best. More