Koeppel Subaru

As soon as I walked in Ninno was very attentive with great service, he wasn't pushy and excellent help. He worked with me with a fantastic deal. Showed me my options and patiently waited for my answer t great service, he wasn't pushy and excellent help. He worked with me with a fantastic deal. Showed me my options and patiently waited for my answer the following day. All of the staff at Koeppel Subaru was curtious and very attentive. More

Fantastic Service - these guys aim to please. They are cordial, kind and always available. I will always go to this Subaru for purchases and I've already recommended them to others! Thank you Koeppel Su cordial, kind and always available. I will always go to this Subaru for purchases and I've already recommended them to others! Thank you Koeppel Subaru for a great, first time Subaru experience! Sincerely, Jennifer Aiello More

Clearly there is a leader in auto sales in the NYC area - Koeppel Subaru! My wife and I were looking to replace our VW Jetta lease with a financed vehicle. After extensive searching we found Subaru. When it Koeppel Subaru! My wife and I were looking to replace our VW Jetta lease with a financed vehicle. After extensive searching we found Subaru. When it came time to choose a dealer, I must admit we winged it and went into Koeppel. HOWEVER, from the second we got in there, every one of our needs were attended to. Nino is an absolute genius sales person. We looked at the 2010 Outback Limited. Nino came along and sat us down and answered every single one of the many, many questions we had with GREAT PATIENCE and COURTESY. He made us understand the reputation that Subaru has and also helped us fit the vehicle to our needs. When it came time to get down to business Nino worked out the numbers for us to fit PERFECTLY into our budgets. That was HUGE. I didn't feel like I was playing the usual high/low game with this shop and they really wanted us to have the car we wanted at the MOST AFFORDABLE PRICE. But it didn't stop there... I revealed to Nino the absolute misery I have had in my previous dealings with car dealers and he ASSURED ME that this would not be the case. Not only in sales, but also in pickup of the vehicle and in financing/paperwork. Well, I can tell you that Nino was a STAR throughout the process. Clearly a pro (at a young age) he had contacted me multiple times to make sure that all the information for pickup, insurance and financing was CORRECT. It was, and when it finally came time to pick up the Outback, it was a 15 minute process! HOW EASY, HOW AWESOME! WHAT A DEALERSHIP! Not only was Nino great but the entire staff were STARS. I have NOT ONE COMPLAINT about this glowing group of SUPERSTARS! I will safely say that when it comes time for service, upgrade or another car purchase I will bring my loyalty and my wallet to KOEPPEL SUBARU. Rest assured, I am legit! I am not an insider or some friend of the shop... I am just a regular guy with a budget who needed an honest deal. I got that and more at KOEPPEL SUBARU in Long Island City. FINALLY, an honest, caring and decent car dealer. Trust me, BUY YOUR CAR AT KOEPPEL SUBARU. Further, my car is running GREAT, and I am in love with it. THANK YOU THANK YOU THANK YOU! More

We were very pleased with our overall experience. The dealer did not pressure us into buying at any point, but was good about following up. We were hoping for a slightly better price, but overall we were dealer did not pressure us into buying at any point, but was good about following up. We were hoping for a slightly better price, but overall we were satisfied. Alan spent time explaining many aspects of the extended warranty and financing options before we made our final decision, which was very helpful. More

I am in private banking, a business solely successful as a result of extraordinary customer service. I would hire 100 managers like Jimmy Bozza and Roy Rodriguez. Their dedication to excellence, attention t a result of extraordinary customer service. I would hire 100 managers like Jimmy Bozza and Roy Rodriguez. Their dedication to excellence, attention to detail, and willingness to go above and beyond is remarkable. The Koeppel Subaru dealership is incredibly lucky to have them on their team. More

The people at Koeppel Subaru are great. Very nice, not pushy at all in regards to trying to make a sale, and totally adept at answering all one's questions. We bought a 2010 Outback from them a few months pushy at all in regards to trying to make a sale, and totally adept at answering all one's questions. We bought a 2010 Outback from them a few months ago. Love the car. Upon picking up the car, we met with the business manager, who is an absolute sweetheart, and the service department. I'm buying my next Subie from them, too! More

We recently purchased our SRX from this dealership and the experience was excellent- the sales person,sales manager and finance manager were all extremely helpful and the transaction was very smooth. We l the experience was excellent- the sales person,sales manager and finance manager were all extremely helpful and the transaction was very smooth. We love our new vehicle and would definitely return to this dealer in the future. Everyone was very friendly. The entire staff is very professional and polite on the phone and in person. Anyone in the market for a Subaru or used vehicle should consider visiting this dealership. We had to travel several miles to get there but the drive was definitely worth it. The price of the vehicle was more than fair. Thanks to Koeppel Subaru we are enjoying our new pre-owned vehicle !! More

On Monday, September 6, 2010, my husband and I went to shop for a new car. We had four dealerships in mind for four different SUVs. Our first stop was Koeppel Subaru in LIC. As I walked in, I thought t shop for a new car. We had four dealerships in mind for four different SUVs. Our first stop was Koeppel Subaru in LIC. As I walked in, I thought to myself, everyone is just going to rush at us to get our "money." Instead we were escorted to the desk of sales consultant Melvin Reyes, a wonderful young man who did not "Rush" us into anything. In fact, when we mentioned that our next stop was going to be to look at a Nissan, he asked if we were going to Koeppel Nissan in Jackson Heights (Queens) and when I told him "yes" he told me to speak to a salesman there named Anton, whom he was sure could assist us. It was like a page out of "Miralce on 34th Street" where Macy's is telling their customers to shop at Gimbles. We did go to see the other SUVs we were interested in, but in the end came back to Subaru that same afternoon. I cannot explain to you how wonderful it was to not be followed around in the showroom by a salesman telling us this, that, and the other. We liked the car (a Subaru Forester), we asked the questions and Melvin gave us the answers. The way it should be done. At one dealership, the rep practically followed us outside asking us what he could do to get our business. I did not like that. Allen J. Stern,the Business Manager, who did the paperwork for us was exceptional and very detailed. I appreciated this as I am the same way. I would not hesitate for one momenet to recommend Koeppel Subaru to any family member or friend who is interested in purchasing a new car. They were absolutely wonderful. Sincerely, Rita Visintainer Ridgewood, Queens, NY More

Called about a 2007 WRX TR for sale on their website. Ad stated prive was ~20k and the car was certified. I called to ask details on the car, specifically if it was certified. I was told it was for 6/100k. stated prive was ~20k and the car was certified. I called to ask details on the car, specifically if it was certified. I was told it was for 6/100k. I also asked if the price was negotiable. I was told all prices are negotiable. I told her I would be coming and to have the car ready for a test drive. she said she will. Went to the dealership. I was handed off from the person on the phone to someone else who showed me the car. the car looked to be in great shape. I also noticed a dealer price tag in the trunk which stated 18995. I also noticed that the car was blocked in by about 3 cars. I told them I wanted to test drive it and they were hesitant until I told them I was not going to be buying a car without test driving it. they then moved the cars and I took the car for a quick ride. we then went inside the dealership to talk price... at this point we walk in and sit at the desk and the sales manager joins us, actually takes over while the sales guy stands there. I had all the info on the car with me including a print out of the website ad. the carfax, NADA values,. etc. I proceeded to tell him what the value of the car was ~18k for NADA. I asked him what kind of deal they would offer. he told me that the 19995 was the lowest they would go since it was the internet price. I told them the ladie on the phone said otherwise and then he said the best he could do is knock $200 off the price. I told them about the sticket price I found as well as the real value of the car again. after a lot of back and forth the guy finally said ok to 18995. still being more than the car is worth I hesitated. at this point he was looking at something int he computer then he says actually I cant sell it to you for that. the lowest is 19995 -200. I said that is rediculous but started to consider it since It was certified. I then said something about it being certified and he says. yeah its certified for 3 months or 3,000 miles. I immediately questioned that and showed him the ad and what the lady said and he said no its only for 3mo/3000mi. at this point I stood up and walked out. I will NEVER go back to that place and will tell everyone I know about the story. as of right now the car is still for sale and still advertised at 19995 and as certified!! that place is beyond a disgrace! More

My wife and I recently purchased an Impreza Outback Sport from Koeppel Subaru and were very pleased with the overall experience. Melvin and Jimmy were friendly and very helpful, taking us on two nice test d from Koeppel Subaru and were very pleased with the overall experience. Melvin and Jimmy were friendly and very helpful, taking us on two nice test drives and answering all our questions. Roy gave us a price we could be comfortable with, plus the time to go home and think it over. We never felt pressured during the process. And at the point of sale, Alan made sure all our paperwork was understandable and in order. I highly recommend this great sales team! More