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Koeppel Nissan - Service Center

Jackson Heights, NY

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171 Reviews

171 Reviews of Koeppel Nissan - Service Center

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February 18, 2020

Amazing Service! Could not be more than happy with my car once returned to me! Everything was returned to me cleaner than before, and the service technician clearly explained my alignment results and multipo More

by BOBBY
Recommend Dealer
Yes
Employees Worked With
Nick in Service
Mar 06, 2020 -

Koeppel Nissan responded

Hi Bobby , Thank you for taking the time to post your *5 Star* review. Nick and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 18, 2020

I was very disappointed this visit as prices went up and no discount sent via email as usual. Also the mechanics diagnostic was not making sense to me More

by SILVICARTA41
Recommend Dealer
No
Employees Worked With
Byron Melendez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Koeppel Nissan responded

Hi SILVICARTA41 Thank you for posting your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about your experience and respond with a positive solution. Please contact Jknoesel@koeppelautogroup.com or 718-885-8000 X337 at your earliest convenience. I look forward to hearing from you. John K.

February 18, 2020

Wonderful customer service experience. Great follow up. Was on point with everything. Great product knowledge. Very helpful, polite, respectful and professional. Hands down most wonderful experience. More

by DAVID.GARCIA0619
Recommend Dealer
Yes
Employees Worked With
Kelly Chacon
Mar 06, 2020 -

Koeppel Nissan responded

Hi Mr. Garcia, Thank you for taking the time to post your *5 Star* review. Kelly and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 18, 2020

Love Koeppel!!! The staff is amazing, I deal with Emerson and he is so helpful. I’ve bought 2 Rogue’s from him. The service department are quick and easy. More

by LISAMB618
Recommend Dealer
Yes
Employees Worked With
Joe Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mac Emerson Campbell, Mike Danys, Kelly Chacon
Mar 06, 2020 -

Koeppel Nissan responded

Hi Lisa, Thank you for taking the time to post your *5 Star* review. Emerson and I appreciate your loyalty and support! Please let me know if you ever need help with servicing your Rogue. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 18, 2020

I was impresed The service was very fast, within couple hours. I could not believed that it was done in and out in a blink of an eye. More

by aaes195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Muja , Alex Castrillon
Mar 06, 2020 -

Koeppel Nissan responded

Good morning, Thank you for taking the time to post your positive review. Alex and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 17, 2020

I've been coming to koeppel Nissan service center for years; in doing so I've developed a relationship with the service managers and some of the staff. Everyone there is concerned with only one thing, a More

by JIMMYPREVETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Ramnath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in parts. , Jorge Pena, Mac Emerson Campbell, Kelly Chacon, Louis Stenger
Mar 06, 2020 -

Koeppel Nissan responded

Hi Mr. Prevete, Thank you for taking the time to post your *5 Star* review. We appreciate your loyalty and support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 17, 2020

oil change had a oil change and filter plus and state inspection. they took care me right away. also did the safety inspection. all in and out in hour. More

by MFOWLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mac Emerson Campbell, Kelly Chacon
Mar 06, 2020 -

Koeppel Nissan responded

Hi Mr. Fowles, Thank you for taking the time to post your *5 Star* review. Kelly and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 17, 2020

This time the visit was good. I was informed of what is going on and and how long it was going to take. I was being treated with respect and courtesy. Overall I was happy. More

by AHMEDTSAJIB
Recommend Dealer
Yes
Employees Worked With
Kelly Chacon
Mar 06, 2020 -

Koeppel Nissan responded

Hi Ahmed, Thank you for taking the time to post your *5 Star* review. Kelly and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

February 17, 2020

I was disappointed the last time I visited. I have been waiting for two hours for my car when in fact my car was done half an hour ago. Communication needs to be improved. Some professionalism needs to be More

by VIRANGPARIKH
Recommend Dealer
No
Employees Worked With
Don’t remember her name. And she is not listed here.
Feb 18, 2020 -

Koeppel Nissan responded

Good afternoon, Thank you for posting your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about your experience and respond with a positive solution. Please contact Jknoesel@koeppelautogroup.com or 718-885-8000 X337 at your earliest convenience. I look forward to hearing from you. John K.

February 16, 2020

Dan Grande is very professional and welcoming . He ensures that my car is safe and maintained. He also makes sure that I am informed of. More

by HAZELTIANA
Recommend Dealer
Yes
Employees Worked With
Dan Grande
Mar 06, 2020 -

Koeppel Nissan responded

Good afternoon, Thank you for taking the time to post your *5 Star* review. Dan and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Regards, John Knoesel. jknoesel@koeppelautogroup.com

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