Koeppel Nissan - Service Center

Our experience was handled with the most patient Service Advisor we have ever had. Our frustration involved a claim from our insurance carrier. The agent was not covering glass coverage that involved damag Advisor we have ever had. Our frustration involved a claim from our insurance carrier. The agent was not covering glass coverage that involved damage to window blade motor which would cost Us over $500.00. After numerous and lengthy phone, we were turned down for complete glass and motor coverage. Daniel spent time and energy to persuade our carrier to indeed cover the cost.! Wow! Thanks to your Service Adviser's tenacity he saved us not only money....but aggravation. Thanks.....500 Thanks!!! s More

Customer service and the environment inside the dealership service department was great. Took my vehicle in for a regular state inspection, within an hour and a half got it back. With the service r dealership service department was great. Took my vehicle in for a regular state inspection, within an hour and a half got it back. With the service receipt did not receive any complementary multi-point inspection paper that other nissan dealers usually attach. Makes me wonder why I brought my car all the way to a dealer just to get it inspected. The sticker on the windshield they took off and left all the sticky gunk behind it and just attached the new sticker on it. The new sticker wasnt in the same spot so all around the corners i see the old sticky gunk while im driving. Whatever gunk they did attach on the new sticker is already peeling off. Seeing that they didnt take the extra step just to get the job done right makes me wonder about any future quality services I might receive next time I bring my vehicle in if there even is a next time. More

I had a problem with the service department which originally led me to leave a scathing review here. After reading the review, the owner of the dealership and the service department manager both con originally led me to leave a scathing review here. After reading the review, the owner of the dealership and the service department manager both contacted me and made sure that the issue was resolved to my satisfaction. Thanks you both for being so proactive about solving things. More

The reason i went to koeppel nissan to get my car is because they were honest and friendly.they did not had any problems with me useing my bank.great car for a great price.check them out.Thank you koepp because they were honest and friendly.they did not had any problems with me useing my bank.great car for a great price.check them out.Thank you koeppel.in the future i will look at your large inventory of cars first.Also thanks Joel my sales rep. More

The Service department at Koeppel Nissan lacks the “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t hav “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t have the parts in stock so they returned my car and ordered the parts. The service advisor, Teddy Castillo, said that he would call me as soon as the parts arrived. After two weeks of not hearing anything, I decided to call them, seeing how I already paid for the parts. Teddy was out that day, so I got transferred to the Parts department where I was informed that the parts for my car arrived a long time ago. So I scheduled another appointment. On a side note, when you call the Koeppel Service department, be prepared to spend half an hour on hold, only to speak to a secretary who knows nothing about the status of your car. When I brought my car in for the second time, Teddy was not there so I had to deal with another Service Advisor, Priamo Perez, who of course had no idea what needed to be done, but nonetheless said he would call me to give me an update on the status of my car. Two days passed without me hearing anything from Koeppel, so once again I had to call them to find out what’s going on. I was told that the car is being worked on and hopefully it’ll be ready tomorrow. The following day I got the first and only call from Koeppel - I couldn’t believe it! I was informed that my car was still not ready (surprise, surprise), but that it would be ready on Monday (they called on Friday). So comes Monday and of course I don’t hear anything from them. So I have to call them yet AGAIN to find out what’s going on. And once again I’m given the run around and told that it’s a very big job and that it’ll be another day before my car is ready. Mind you, I had the front bearings and axle seals replaced the year before at another Nissan dealer, and it took them less than a day to get it done. Finally, the car was ready a week after I brought it in. In short, the communication from the Service department is nonexistent and they take their sweet time working on your car. In the future, I’m taking my car to another dealer and would recommend you do the same. Having read other people’s reviews, now I’m just hoping that the car doesn’t break down in a week. More

Wow, where do I start. I was literally treated like a criminal from the "service manager" who called me a "con-artist, and a xxxxxxxxxx" and threathened to call the cops. I was speechless to hear these w criminal from the "service manager" who called me a "con-artist, and a xxxxxxxxxx" and threathened to call the cops. I was speechless to hear these words from them. Horrible customer service, would never go back to this dealership and hope no one else gets treated the way I did. You should be fired "Bob" More

i must say that this has to be the worst experience i have had with a dealer car repair , i have a 04 nissan armada i purchased used from another dealer in 06 with 30k miles i also slected a gold service have had with a dealer car repair , i have a 04 nissan armada i purchased used from another dealer in 06 with 30k miles i also slected a gold service contract ,everything always seems just dandy at first. the vehicle developed a misfire with slight shaking and check eng light on ,so i took it in for service on friday 4-23-10 , it is now sat 5-29-10 over 5 weeks later ! and its the same story with them , first they said i needed ,front brakes ,rear,brakes,rotors cut,a manifold,a catelitic converter,oxygen sensor,catalyst tubes (not covered by warranty) but lucky i had them replaced under a year and under 12k mi the have a warranty but i mispalced my receipt but the other dealer faxed them proof and at first they refused it and said it was not enough proof ! and that they needed a copy of an orig reciept ! can you believe the pressure i felt at that point? so finally they desided to accept it under warranty.....now the days are passing and every week its "next week" i more week ,one mechanic only , working very slow and limited on this. then they said ok most of the parts are on and you should have it by tommorow (this was like 3 weeks ago) then he calls me back and say's "oh we just noticed the check eng light and some shaking" !!! the reason ihave the car here in thefirst place !, so now they said they are waiting for approval from nissan , ok they call me back and say they have the approval , so now they have to check the oil and do a compression test to find out if any cat conv parts were ingested back into the engine? , then a week later they say "oh i think yuo are gonna need a new engine ! (this engine had only 8k miles was recently replaced by another dealer) veh in total has only 57k mi veh is only used for pleasure and is well maintained......so they said they ordered the eng on fri 5-14-10 and would be there by the following mon 5-16-10 so the new eng was still sitting in a crate,and the old eng removal process was very slow.....i came in on thurs 5-20-10 to see the progress ,but the old eng was still in nobody was working on it at that time (seems the one person on it is also on other cars and is taking minimal time on this job. so now its sat 5-22-10 i come by to see and the old eng is still in the veh the service rep calls the mechanic over from "another veg" to my veh and he says "well its abig job its only me and there are a lot of wires" so maybe next saturday !) and goes back to what he was doing......so i had to contact nissan corp at this point , and they said they would look into it , so nissan corp calls me back and says "sorry sir but we spoke to dealer and they said for sure it will be ready fri 5-28-10 or sat 5-29-10 the latest , ok i call yesterday 5-28-10 to be told it was not ready that it would be today 5-29-10 ,well it is today 5-29-10 and i once again get the same story "its not ready yet maybe next tues cause mon ia a holiday ! , i have beeen so inconvinienced by this , i had an injury to my hand at work and have not worked since 3-29-10 so i have been going to doctors sppointments and had surgery and have een taking cabs and having to bother other people to take me places , and this dealer never even mentioned to compensate me with a loaner car? , so last week in order to male up for some of my inconvinience nissa corp offered 2 yrs oil changes and tire rotation , i think at this point i need more like a 2 yr ext service agreement......i will never reccomend this dealer to anyone. More

I bought my Nissan Roque from Koeppel. I had no hassle with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil st with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil stains on my hood and on my corner panel. Also I saw a small nick on my door. I was able to get it out with a scratch remover. I contacted Koeppel about this and no one got back to me about this until 1 week later with a email from Jorge Pena in the sales department stating, "Am I venting or am I looking for another vehicle". Hello, I said I brought my 2010 Roque for service. More

Terrible service.I had my Nissan Altima in their shop for eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were made.In the end I gave up because there were no signs that they knew what they were doing. They are not better that a gas station repair shop.Also the communication with the service rep. is poor. It is a waist of time to call the service for an update on your vehicle because you are put on hold forever and in the end you are told that they will call you back which never happen.The actual repairs take long, long time and if you need a part that means at least two or three days till is ordered and delivered. Of course the prices are "state of the art high". Take your car some other place for a better, faster and cheaper repair. More

Poor communication with the customer. Call service for an update on your vehicle and you get placed on hold and then they tell you the service rep is with a customer and they will call you back but they d an update on your vehicle and you get placed on hold and then they tell you the service rep is with a customer and they will call you back but they don't. Call again and more time on hold. Excessive time on the actual repairs with more stall talk of parts being delayed etc. etc. Finally get the vehicle back and one day later we have new problem directly related to the repairs that were made. More