Koeppel Nissan - Service Center

CUSTOMER SERVICE About 2 years ago, I became a Koeppel Nissan customer and owner of a Nissan Altima. I have kept up with its oil change and other necessary check-ups About 2 years ago, I became a Koeppel Nissan customer and owner of a Nissan Altima. I have kept up with its oil change and other necessary check-ups with their maintenance personnel. Each time I went, I was well treated; they were patient and respectful as my Service Advisor, Chris Urena, answered all of my questions regarding my Nissan vehicle. As a woman, I did not feel that I was taken advantage of nor talked to as though I were a child and they spoke my language, Spanish. After 2 years, I have traded in my Nissan Altima for a Nissan Rogue of which I am a proud owner and again, Koeppel Nissan's Customer Service has treated me so well, I am a very happy and satisfied customer. I would and do recommend the Koeppel Nissan dealership to anyone shopping for a car. Sincerely, Aida Lopez, Jackson Heights, NY More

18 Month Problem Finally Solved I have had a persistent problem with my 2012 Nissan Juke ever since I hit a pothole in January 2014. I had taken it to be repaired by various local ga I have had a persistent problem with my 2012 Nissan Juke ever since I hit a pothole in January 2014. I had taken it to be repaired by various local garages three times before bringing it to Koeppel. Each time the mechanics kept my car for approximately three weeks and returned it in a similar condition, with only a temporary fix in place to mitigate the effect the problem was having on performance of the vehicle. Each time the problem would escalate to its previous severity in a matter of days. Kevin Cunningham and Donovan the tech diagnosed the true problem in a single day. On top of that, Kevin worked with me to get my vehicle repaired in a very tight timeline. I was initially pretty stressed out (to put it lightly) as I thought I would not be able to get the car repaired by the time I needed it, but Kevin assured me it would be done before then and absolutely came through. This was an issue that was costing me a small fortune each time I attempted to repair it and had stumped every mechanic who promised me they'd have it figured out. As far as I'm concerned, these guys are the Sherlock Holmes and Dr. Watson of auto repair diagnostics and I couldn't be happier. 5/5, would hire in a panicked furor again. More

The worst experience ever, just be aware to bring your Nissan Car in other service location this is my experience: after a bill of $5,000, the (service adviser, he is call h just be aware to bring your Nissan Car in other service location this is my experience: after a bill of $5,000, the (service adviser, he is call himself!!!!) Kevin Cunningham did the worst handle situation EVER!!!, I'm sorry to say that but this "Office Service attended or maybe is to much to call him like this, I cannot use any other words!!!!" is a UNPROFESSIONAL, unapologetic, and without any experience, I'm not bringing my car anymore in this disgusting service shop and I'm make sure all people I know to stay away from this location, I hope in this coming future Mr Kevin you have the same experience P.S I'm preparing a right complain letter for the Nissan USA Headquarters More

Customer service I just went for a check up today. I was treated by Chris Ureña his knowledge of the car was Great. Than he told me the issue it had and work with me I just went for a check up today. I was treated by Chris Ureña his knowledge of the car was Great. Than he told me the issue it had and work with me to do what was necessary for the moment. I'm grateful for the advise I hope to come back soon. I love my Nissan. I want the best for it, what better place than Koeppel Nissan. Thank you Chris More

Excellent service Brought my car in for service after amco told me that my transmission needed to be replaced. I spoke with the service writer Daniel Grande (Dan the Ma Brought my car in for service after amco told me that my transmission needed to be replaced. I spoke with the service writer Daniel Grande (Dan the Man)not only was very helpfull and knowledgeable and told me my vehicle had open recalls and gave me a rental car and replaced a maf sensor to repair my transmission issue. Thank you Koeppel Nissan for an outstanding service experience!!! More

My new service center After a nightmare with Bay Ridge Nissan - I went all the way to Koeppel Nissan in Queens. From the second I walked into the door - I was made to feel After a nightmare with Bay Ridge Nissan - I went all the way to Koeppel Nissan in Queens. From the second I walked into the door - I was made to feel at home. Everything was explained to me and no hidden secrets by Chris Urena. Although I felt completely suckered in Bay Ridge Nissan, I'm glad I was treated the way I deserved to be treated at Koeppel. I work hard for my money and don't like to see it be flushed down the drain!!!! Thanks Chris :) More

Excellent service by Chris Urena and Kevin. Went to Koeppel Nissan in Northern blvd Queens for a recall on my Nissan Murano and my experience I had over at service department was ..excellent!!!! Went to Koeppel Nissan in Northern blvd Queens for a recall on my Nissan Murano and my experience I had over at service department was ..excellent!!!!! I was taken care of by two gentlemen Named Chris Urena and Kevin who I was really wowed by their knowledge and their customer service even though I didn't purchase my car from them but they made me feel like I was a family.. Thanks to Chris and Kevin my next vehicle will defiantly be from Koeppel Nissan in queens... Abdullah Seraj.. More

koeppel Nissan excellent service !! I've been a customer of Koeppel Nissan for over a year and have been more than satisfied with their service in the past. I would definitely encourage I've been a customer of Koeppel Nissan for over a year and have been more than satisfied with their service in the past. I would definitely encourage others to see Chris Urena #2831 due to his exceptional dedication, work ethic, and skills. I was very satisfied with the results that Chris Urena #2831 had provided. I can say that I recommend this dealership because I am very appreciative of Chris Urena's #2831 attentiveness and care throughout the reparation of my car during my last visit. More

On Nov 4, 2013 I brought my 2008 Maxima in for my scheduled service (oil change, lube) I also asked to have my brakes checked for pulsating action while braking. I ended up with a 2417$ repair bill f scheduled service (oil change, lube) I also asked to have my brakes checked for pulsating action while braking. I ended up with a 2417$ repair bill for various 'problems' found while in the service dept. In Dec. I bought four new tires from you at 928$. All my maintenance is done at Koppel my records will show this. I was told that this was normal for a six year car. Does this mean that I will continue to incur increasing expenses every time I bring my car in for service. As a retiree I will have to re-think can I afford another Maxima. john and donna chin More

Took my 2013 in to service and b/c of a noise and they said they test drove it on the highway and didn't hear anything and that it was fine. My odometer never changed from the time I checked it meaning my said they test drove it on the highway and didn't hear anything and that it was fine. My odometer never changed from the time I checked it meaning my car never left the lot. They had me waiting 3 1/2 hours b/c of this test drive. Service rep said they can't watch every technician to see what they are doing. Why lie to me? I questioned whether anything was really done. Oil change? Tire rotation? What else did this technician lie about? Many ppl have advised me about their service center but I took the chance anyway. Never again and I don't recommend them at all for service. More