Koeppel Nissan

This was the worst experience that I ever had in purchasing a car. The night before I was supposed to pick up my vehicle I was called at 8pm to say that the vehicle had an accident and the bumper w purchasing a car. The night before I was supposed to pick up my vehicle I was called at 8pm to say that the vehicle had an accident and the bumper was hanging off. I went to the dealership the next morning and told them to show me another vehicle exactly like the one I had purchased. After running me around showing me several unacceptable cars, they magically came up with the same car except it had the SL package which was leather seats. The manager kept letting me know how grateful I should be that they gave me a better car at the same price after one of their irresponsible employees crashed my original vehicle. I also wanted a car with satellite radio, which they assured me they would connect. I was appalled when I picked up my car from service and in my brand new 2008 Altima, they had installed a $130 xm satellite radio with the wires hanging out, now explaining to me that if I wanted the integrated satellite radio I needed to order the connection package. This was not explained to me at the time of my purchase. All I kept asking was "will the car have satellite radio?" and this is what I got. After going in to the dealship and xxxxxxxx and moaning several times about this, the manager said he could get me an aftermarket radio with the satellite included. He said though that I would have to pay the $1000 for the radio and instalation. (this was the original price of the connection package) I thought since they were charging me that price tha they would be putting in the same radio with satellite connection, but NO! Thankfully I asked to see the radio before install. They were going to try and install a $129 pioneer satellite ready radio into my car and charge me the $1000. In conclusion, I still do not have my satellite radio and the mudflaps and cargo net that should have been on the car when it was purchased. The sales team do not know the product that they are selling and the management team are nothing but a bunch of arrogant imbeciles. Last note...the finance department also screwed up my financing. They got nothing right at all. If you are looking to buy a new nissan, find another dealer. More

CHEATS AND LIARS is putting it mildly. I told two salespeople and the sales manager I wanted a lease quote based on NOTHING down, as in zero (they way I've leased my previous 3 Pathfinders). After be salespeople and the sales manager I wanted a lease quote based on NOTHING down, as in zero (they way I've leased my previous 3 Pathfinders). After being in the showroom for 4 hours while they fiddled around with the papers and I was clearly told that the figure the salesman Humphrey and the sales manger (Dave) gave me (Humphrey) was with nothing down except taxes, motor vehicle charge and bank fee...lo and behold there was a $934 down payment on the lease printout. I had already signed everything else but saw red when I saw the lease agreement. The finance manager Al Ibrahim, manipulated the figures but I'd still be paying a higher monthly fee than had been agreed on and still there was a down payment. Then he switched it to a longer term...still with a down payment and a higher monthly lease fee. At this point I called my insurance company and told them to reinstate my old car so I could drive it home. As this was happening the overall manager repeatedly tried to talk to me...too late guys. Not only did you lose me as a customer, I've already put in a complaint to Nissan and will call the Better Business Bureau and maybe the Queens DA's office. I'm very turned off getting another Nissan as well...I have to think that the parent company condones this kind of behavior. The finance manager insisted on keeping all the papers I had signed but I was able to scribble over my signature on the one he was most interested in getting out of my hands and write NO DEAL on it. I thought he was going to lock me in his office until I gave it up...kind of amusing for a minute. Not funny enought to warrant 4 hours of my life! More

Only employees of Koeppel would write a positive review of this scammy operation they call a dealership! I made a huge mistake of buying a car from these thieves and vow to never ever step foot in there ag of this scammy operation they call a dealership! I made a huge mistake of buying a car from these thieves and vow to never ever step foot in there again. I've already found another authorized shop for servicing. They will rob you blind and there's no use in trying to reason with them, all they do is bring out their calculator & come up with made up #'s. Do not make the mistake of even checking them out, they're very creative with manipulation techniques. More

Poor communication with the customer. Call service for an update on your vehicle and you get placed on hold and then they tell you the service rep is with a customer and they will call you back but they d an update on your vehicle and you get placed on hold and then they tell you the service rep is with a customer and they will call you back but they don't. Call again and more time on hold. Excessive time on the actual repairs with more stall talk of parts being delayed etc. etc. Finally get the vehicle back and one day later we have new problem directly related to the repairs that were made. More

I must say dealing with Koeppel Nissian, truly has been a very Pleasureable Experience, I dealt with Tony Ferrara, the finance mgr. He was very kind and explained all the different variables of Financing a a very Pleasureable Experience, I dealt with Tony Ferrara, the finance mgr. He was very kind and explained all the different variables of Financing a Nissian Pathfinder. He was Very Professional ..... And took the time to truly make sure I was sattisfied before deciding on my Purchase........what a Pleasure.......with no pressure...........This young man is a Gentleman of the highest reguard............and I could not give anyone else higher reguards. If you decide to purchase a Nissian.be sure to ask for Tony Ferrara and I"m sure he will satisfy all you auto purchase needs as he did mine..........Owen Fuchs a very satisified customer More