Koeppel Mazda - Service Center

You know that feeling when you cannot blink for a second b/c bad things might happen. That's them. Right there. You are asking why after the oil change is done (2h later) they drive your car across the stree b/c bad things might happen. That's them. Right there. You are asking why after the oil change is done (2h later) they drive your car across the street into the parking lot, and get the identical model car next to mine, and start walking back and forth as looking for something...and they (including service facility manager) get very confrontational & uncomfortably loud, and tells you back, that they were getting ready it for me. Side street, lots of empty parking by the building, and more: dedicated drop off/pick up are all empty, but they drive across the street, and act as they were not doing the right thing. Never will trust them with my car again. Very unprofessional . More

I bought my new car here and have serviced it here for 4 years; trusting them to do the right thing (even though they have always made me perform services most people told me were unnecessary). I have bough years; trusting them to do the right thing (even though they have always made me perform services most people told me were unnecessary). I have bought 4 new tires at this dealership in the last year alone. I received a flat on one of them two months later and paid the $180 to replace it with another new one. A week later, the same tire blows out while going 20 mph on a local road. When I went to the dealership to ask if they would cover the replacement I received unprofessional treatment from the manager, Mike. He right away treated me with an attitude, didn’t even look at me in the eyes, and told me to wait while they looked at the tire. After waiting for 1 hr and 15 minutes he told me that he would not cover the tire. He proceeded to tell me that I knew nothing about cars/tires. When I told him that I wanted a receipt to record my visit so I could receive a customer survey, he refused to issue me one. He was very unprofessional and I will never go back to this dealership again. I cannot believe a manager would choose to lose a loyal customer over a tire. More

This is a great dealership with a great staff. I've never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in lo never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in love with one in particular and spent much time at the dealership asking questions and the staff was so knowledgable and the prices so good that I knew I needed to buy it. Thanks Koeppel Mazda. More

I am now satisfied with the help from the general manager F.Greco, and getting me a loan-a-car. Thank you also for getting my car registration F.Greco, and getting me a loan-a-car. Thank you also for getting my car registration More

I brought my 2009 Mazda 6 I Touring in for service and it has to be one of the worst I have ever experienced. The first time I brought it in was after I noticed my transmission fluid seems to be leaking, has to be one of the worst I have ever experienced. The first time I brought it in was after I noticed my transmission fluid seems to be leaking, took it in for service and I get a call the next day telling me that they looked at it and it seems to be my fault that the fluid is leaking. Mind you the car had about 23,000 miles on it which is still under the 36,000 bumper to bumper warranty. Somehow the problem was blamed on me and I had to pay out of pocket, even though clearly I couldn't have made the fluid leak unless I took a drill to the transmission. Fine I pay that and have them fix the problem. The second time I'm taking it in is for my driver side rear suspension leaking gas. I took it in for service and they call me back the next day and tell me that there is nothing wrong with the car which clearly is not correct. Seems as if I'm seeing things and the technician says there's nothing wrong with it when clearly you can see the leak on one of the suspensions but the other 3 are fine. They e telling me I need to pay them for diagnostics check which I have never heard of someone being charged for it when the car is still under warranty. Its not the money that's a problem its the principle, it seems that every time I take the car in I need to pay out of pocket so what is the warranty for? Why does Mazda even offer it when they don't fix anything? At this point I give up on Mazda and it's service, I'm going into the dealer tomorrow and returning the car and have them refund me my full amount back that I paid for the car since I paid it all in full when I bought the car. Either they refund me my money or I'm not paying the xxxxxxxx diagnostics fee. I've had a 2006 Pontiac GTO before and have taking it plenty of times for service and have never found anything and was not charged since it was still under warranty. I spoke to a couple of my friends which have a variety of cars rang from Acura, Toyota, Benz, BMW and they all said the same thing their companies do not charge them for diagnostics check when the car is still under warranty. It seems that I went with the worst car company possible. More

I spent lots of extra money taking my car to the dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effectiv dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effective). I expected a certain level of professionalism and quality from Mazda and was very disappointed when I had to return to the garage several times after picking my car up. First there were issues with the dashboard warning lights still being lit which was no big deal. But when one of the new tires went flat on the highway on my way to work the next morning I was very upset. I took time from work to bring the car back to determine the problem which I gather was that the mechanic didn't tighten the valve. Lisa Johnson handled my service and was very nice and apologetic but really had nothing to do with the actual repair of my car and didn't explain satisfactorily what went wrong and if it could happen again. Overall I have to warn people against bringing their business to this dealership. I assumed I would be compensated in some way since I had was inconveinced so much and put into a dangerous situation due to their sloppy, presumably rushed work. I would have been happy to have as little as $100 deducted from my near $800 bill (perhaps to refund the cost of the one hour of labor that was put into the car), and was annoyed and disappointed when I was offered a free oil change or 15% of a $500 30,000 mile service. I asked Ms. Johnson to have her supervisor contact me, but only received a follow up call from Lisa telling me her boss' best offer was 20% off the next service. Of course I would not trust these people with my vehicle and my safety again so this offer is useless to me. I understand mistakes happen but this was unacceptable and needed to be addressed. More

My experience at Koeppel Mazda was mediocre at best. I came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewal came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewalk outside the service department). Once there, they were slow to responde to my presence. The service attendant spoke softly and was difficult to understand. The work took much longer than I expected. After the work was done, there was no explaination of the services provided (except the paperwork which has everything abreviated in obscure jargon). I later realized, after examining the paperwork in more detail, that they placed the wrong kind of oil in my car. When I called and complained about it, they said they would be happy to replace the oil, but I'd have to pay for the oil change at the normal rate. I found the whole experience to be unsatisfactory. More