Koeppel Mazda

i had a very good experience in purchasing my new mazda, the salesman was understanding in my preferences, especially price. he got straight to the point, getting me a more than reasonable payment and not the salesman was understanding in my preferences, especially price. he got straight to the point, getting me a more than reasonable payment and not starting out with a high price nobody would pay. the process was very smooth and quick and would recommend someone looking for a mazda to check out this dealership More

These guys are the worst. Stay away from them unless you like being harassed, made fun of and talked down to. I bought a car from them and gave an honest phone review of my experience there and my salesman, like being harassed, made fun of and talked down to. I bought a car from them and gave an honest phone review of my experience there and my salesman, Joe B. calls me up a day later with a nasty attitude demanding to know why I gave him a less than perfect review. He even hung up on me. He was (and still is) a complete d*xx. Try another dealer. More

This is not the first time I've purchased a car, and the salesman was not pushy. He wasn't the usual rude salesman just looking to get you to sign and out the door before you know what hit you. He was ver salesman was not pushy. He wasn't the usual rude salesman just looking to get you to sign and out the door before you know what hit you. He was very patient with my husband and I, explaining everything. I was taken to the service dept. & introduced to the service manager and given an appointment to have the car checked in a few months. The quote for our purchase and the trade in was very competitive. I would say we lucked out; I've bought 4 cars now, and by far this was the best experience, most of the time I've gotten extremely pushy salesman or the dealership promised things and went back on their word. This dealership has great customer service, friendly employees, and competitive prices. More

The salesperson, Ron Stewart was very helpful, friendly and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend this dealer is because the only person who assisted was Ron Stewart and other people I dealt with did not answer phone or email messages; people were not straight forward. I have been going to this dealer for years and have bought 3 vehicles from them, this is the first time I feel like not coming back. More

Scenario: Walked in to the dealership and made a good Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortu Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortunately due to some paperwork bungling there was an issue with financing approval. I canceled the deal and asked for a refund on the deposit. E-mail - no response. Phone - very hard to get this guy on the phone. Finally, the guy calls and tells me everything has been processed, and a refund is on its way. I fly out to London for the week on work hoping to see the refund by the time I get back. Nothing. Call back again and inform them I'll be disputing the transaction and told bluntly to go ahead. The attitude is cavalier to say the least. Thankfully I work for the bank that is going to dispute the charge so I know how to navigate this process; but heaven help a newbie. UPDATE ------- Frank Greco stepped in and rectified the issue promptly. More

My husband and I bought a new 2010 CX-9 from there. When they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we did. But on the day we went over for installation, they installed the rear view camera is not what we agree upon. And when the installed the roof rack, they scratched the car,too. The camera we agree upon should be the wireless one, but they installed the wired one. We had a big argument at the dealer shop and they finally wanted to refund the difference. That wired camera only worked less than 3 hours and not function at all. We call the store manager, Michael D'Andrea right away. He said he will let his Assistant Manager, Francisco E., contacts us. Francisco E. never called us. We keep calling back for a whole day. We try to complain to the owner,Howard Koeppel, but never can get to him. The people who picked up our calls always put us on hold or hanged up. ----------------------- Another manager contacted us recently, we will discuss the issues above. hopefully he will do something to fix the problems. More

My husband and I initially wanted a certified used Mazda CX7. We went to Koeppel Mazda and they showed us the 3 certified used ones they had, but we decided we didn't like them for our own personal reasons CX7. We went to Koeppel Mazda and they showed us the 3 certified used ones they had, but we decided we didn't like them for our own personal reasons (color, some upgraded options we didn't need). So the salesperson Francisco went over the numbers for one of the certified used vs. a brand new one and we realized it just made more sense to buy new. However, we didn't buy that day, we told him we'd think about it. We wanted to make sure we got the best price if we were going to buy new, so I requested some internet pricing from various Mazda dealerships in NY and surrounding areas. Some dealers sent us really low quotes, but when I inquired about more info, I found out they were for a BASE model, not the one I had requested pricing for. (I highly suggest you request internet prices for any new car you are looking into and mention it when you go to the dealership, BUT confirm with them before you go that the quote is for the right model and not the stripped down version. Also, make sure you find the invoice price for the car you want with the features you want so you know what price you want to negotiate with, not the MSRP). Koeppel Mazda quoted us below invoice pricing for the exact model CX7 we wanted. I emailed the internet pricing person (Garrett) back to confirm that the price he quoted was for the right model with everything we wanted, and he confirmed. Garrett kept in touch with me a few times and was very friendly, definitely not putting any (unwanted) pressure, etc. Of all the people we dealt with in our journey to buy new, he was the nicest. We went back on a Sunday to purchase but Francisco wasn't in so another sales rep took us out for the test drive we wanted and then the assistant manager Rob helped us. We went over everything and he confirmed that he had in stock the exact model we wanted with the added features (convenience package). When we were there the first time (2 weeks before) they didn't have the exact one we wanted in stock but said they could get it for us in less than a week, so I was happy to hear that they had it in stock for us). I showed him the email I got with the internet pricing and he honored it, no issues, although he said we would not be eligible for the special promotional APR they were offering. This upset me since I had done all the math at home based on the internet price and the promotional APR. He told us we had a choice - take the lower price and whatever APR the bank approves us for, or add $1,000 to the price and take the special promotional APR. Long story short, he agreed to the lower price with a fixed APR that was 2% more than the special APR. In doing the math, this still came out slightly cheaper than taking the higher price with the lower APR, so we went that route and in the end it wasn't too much more. This is the only thing about the whole experience that I question - just want to make sure we made the right decision on that. Rob stayed late (about an hour after closing) with us to go through the pricing etc. Since they couldn't run all the financing that day (late Sunday), we left a deposit on a credit card, and returned the next day to finalize everything. Took a while to get the final word on what time to be there, finally told to be there by 5pm. Arrived, sat with Neal, manager, to sign final paperwork and go over everything. Not once did he try to sell us anything extra, no hidden fees (and I looked through every piece of paper!). All the numbers corresponded to all the fees and charges Rob had gone over with us the day before. They even discouraged us from purchasing an accessory that wasn't worth it. Then we went to get our keys and Francisco took the time to answer ALL of my questions about every last button in the car and also paired my blackberry to the bluetooth for me. We did want some accessories that they didn't have so they are ordering for us and we'll return later this week to intall them. So no word on the service department yet. I asked some knowledgable friends about what to look out for with car dealers, but the guys at Koeppel didn't try any of those things I was warned about. It was overall a very smooth, easy, and enjoyable transaction. My only concerns were about waiting to hear back from them about coming in to pick up the car and sign the final paperwork. We would have preferred to hear back quicker and go in earlier to do everything, but at least it didn't take too long once we got there. Overall I would definitely recommend them. More

I have made deposit with Koeppel for mazda 3 and be promised to have 0% APR or 100% refund. Then I've been told not qualified for 0% thing and they agreed to give me refund, but I have to wait 5-7 busi promised to have 0% APR or 100% refund. Then I've been told not qualified for 0% thing and they agreed to give me refund, but I have to wait 5-7 business days to see it post on my credit card account. Waited 2 weeks, nothing. Called credit card company and made a 3-way call to give them an alert. The reception asked me to wait another 5-7 business days, and manager would call me back once he finished "meeting". Well, no one called back and no refund shown up. I have to call credit card company to dispute the charge and go through those hassle process. Very pissed. More

During my car search I dealt with many car dealers and found many to be friendly, some attentive and almost none honest. After I told Robert Moskowitz, a manager of Koppel Mazda, what I needed and though found many to be friendly, some attentive and almost none honest. After I told Robert Moskowitz, a manager of Koppel Mazda, what I needed and thought I wanted, he surprised me by putting me in a completely different car. He was completely right. The new car he had me consider was a 2010 CX-7, much improved over the 2007-2009 because of a new engine, instead of a used Tribute (like a ford explorer). It is never easy to figure out if you were being offered the right financial deal because so many shady dealers are floating xxxxxxxx prices on the internet. My impression is that the price I got may not have been the lowest, but with the package I wanted it seemed very close to me. A friend who is a dealer, and ultimately sold me a little used and clean CRV, told me Robert did right by me. Having seen some bad reviews of this dealer, I felt it important to share. If you have any questions, feel free to e-mail me at h_bulow@hotmail.com with Koeppel Mazda dealer in the headline, just incase it goes to junk. More

I had the worst new car buying experience ever. I bought a car from this dealership in 2008 and I had no problem but because of some management changes this dealership is "The worst" in the tri state area. a car from this dealership in 2008 and I had no problem but because of some management changes this dealership is "The worst" in the tri state area. When I discovered that they had over charged me about $4800 for 2010 Mazda3, I tried to contact but numerous emails, one letter via the regular mail and many phone calls to the dealership went unanswered. No one ever called back. I tried to make an appointment, they refused. I went there but no one was available to see me or talk to me. About a month later when I finally got through and spoke with the manager; he was extremely rude and obnoxious. I get better and more courteous response at my local grocery store where I only spend $40 not $26,000. This dealership has no morals or work ethics. I’ve already filed a complaint with Mazda USA and weighing my options to take them to court. Please stay away from Koeppel, nothing but a rip off. No wonder they are not certified. More