Koeppel Mazda

100% determined to make you happy They were determined to help me get a car that would work for me and my growing family and did so in a timely fashion... They get the job done excelle They were determined to help me get a car that would work for me and my growing family and did so in a timely fashion... They get the job done excellent service More

Professional and Courteous After an extensive search online and in person involving several states for the right fit for both my husband and myself we purchased a 2019 Mazda cx9 After an extensive search online and in person involving several states for the right fit for both my husband and myself we purchased a 2019 Mazda cx9 from Koeppel. We visited a Mazda dealership near us ( 70 + miles closer ) for a test drive however their customer service was severely lacking. To be fair our negotiations were a bit different however they didn't take the time nor did they ask the right questions to try and keep the sale ,we walked out vowing never to return. We traveled from upstate NY to finalize the purchase with Koeppel. Throughout the entire process including my numerous calls and texts with questions about the vehicle, we finally settled on our car via a simple call. Ben's friendly deminer highlights his forthright professionalism. His genuine concern about my 3 week early grandchild which held up our end during the final stages of the negotiation ,made me smile . We were grateful for his patience and diligence. We then traveled to the dealership on a date and time that worked for all parties and finalized the seamless process. I was impressed as well as greatful for the time Ben spent with us explaining the Intricacies of our new purchase before we drove off. Gold Star to you Ben ! More

A++ for Jim and Julio If you are looking for the best car buying experience of your life, go to Jim Mendez ASAP. I purchased my vehicle in December 2018 and couldn't be hap If you are looking for the best car buying experience of your life, go to Jim Mendez ASAP. I purchased my vehicle in December 2018 and couldn't be happier with the overall experience I received from Jim Mendez and Julio Escobar. The entire process went fast and smoothly. Great communication throughout and Jim really made me feel like part of the Koeppel Mazda family. I've purchased half a dozen cars in my lifetime and this experience was by far the best, easiest, and most relaxing. I never felt uncomfortable or pressured at any point in the buying process. Jim, Julio, and everyone else at this dealership made me feel like family. Everything was transparent and they earned my trust. More

Excellent Customer Service I came to the dealership to lease a car for my family. The sales person, Alvaro, was super nice and wasn’t pushy as most car dealerships are. He under I came to the dealership to lease a car for my family. The sales person, Alvaro, was super nice and wasn’t pushy as most car dealerships are. He understood our situation and did not make us for like another car sale. I would definitely recommend this dealership and sale persons to others. More

Excellent experience Really enjoyed the experience... Orlando was genuine and kind and got us what we wanted. Julio was extremely helpful with getting us our price and pr Really enjoyed the experience... Orlando was genuine and kind and got us what we wanted. Julio was extremely helpful with getting us our price and provided us with a bevy of advice. More

Outstanding customer service, would highly recommend! There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience & exceptional customer service we received from Julio. He went above and beyond to get exactly the car we wanted at a more than reasonable price without question. He was upfront, honest and extremely helpful throughout the entire process and we would recommend him to anyone. Our car even got towed out front while sitting down with him and he gave us a ride to the depot. He was professional and knowledgable and we look forward to our continuing relationship with him and Koeppel Mazda. More