Koeppel Mazda

Fast and professional Abdul assisted me with my 2019 CX-5 lease. I explained what I was looking for in price range and features. He was very professional and quick. I thoug Abdul assisted me with my 2019 CX-5 lease. I explained what I was looking for in price range and features. He was very professional and quick. I thought I was going to spend the entire day at the dealership but I did not. I had a little issue with my insurance because I had to open my own policy but Abdul knew how to handle it. Saiful was great and very personable. He is very knowledgeable and quick. John was very helpful and even stayed a little later than closing time to help me leave with my car that day. The team at Koeppel Mazda are amazing everyone worked together and were on the same page. I walked in at 3:00 PM and left there at 5:20PM with my car. Abdul was great I have never had a sale person take the time to go over all features of a car. This was extremely helpful and he gave me a follow up call the next day. I would not go anywhere else. Thank you all for such an easy transaction. My mother is coming back to get a car from them. She was so happy with the customer service they provided me and my husband. More

Great team The sales team at Koeppel makes it a pleasure to buy a car. The quality of service is second to none and I cant wait to buy my next car at Koeppel. The sales team at Koeppel makes it a pleasure to buy a car. The quality of service is second to none and I cant wait to buy my next car at Koeppel. More

Best Car Salesman I Have Ever Dealt With Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant ma Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant manner. I ended up being at the dealership for several hours -- and past closing -- because of an issue with my insurance company another employee was handling, and he stayed even though he has a family to make sure everything was taken care of. When I picked up the car, he spent at least 20 minutes going over all the features. A few days later, he called me to see how things were going with the car and if I had any questions. A class act all around. I also dealt with Saiful Islam, the sales manager, and Steve Kontonicolaou, the finance manager, and both of them were a pleasant as well. More

great dealership, outstanding manager and assistant manager This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is very courteous and willing to go the extra mile to please you. ***We can't say enough about Saiful. Each and every time for the last three vehicles for my daughter, he went out of his way to help her get the vehicle she wanted within her budget. She earns a modest salary as a early childhood educator still dealing with student loans, amongst other expenses a young person faces today. Saiful extended the same concern for my wife by being able to keep her in the same vehicle with just a slightly higher monthly payment. Again he went out of his way to provide us the service and attention you would expect being a loyal returning customer. Saiful and Jim certainly Let you know that you are welcome and appreciated as a loyal customer. They really know how to treat you. Well done Saiful and Jim, and good job Koeppel for having and keeping two great employees. More

Unfair/Shady Business Practice I've been doing my research extensively online for the Mazda 3 Hatch and why I should choose Mazda over its competitors. Attempting to convince my gir I've been doing my research extensively online for the Mazda 3 Hatch and why I should choose Mazda over its competitors. Attempting to convince my girlfriend who has only ever heard of BMW, Lexus, Mercedes and so on, I sought to convince her through features, driving comfortability and price. I arrived to the dealership on July 21, 2019 on one of the hottest days of New York. Weather reports stated that it would be above 100 degrees Fahrenheit. Understandably, I would not dress in business causal attire and was dressed casually. I was in shorts, an over sized button down and some running sneakers. I arrived to the dealership after traveling 2 hours, walking 45 minutes in the heat just to see the car. I was really interested in it, promoting it to my friends and saying how Mazda has redone their hatch from beginning to end. Arriving to the dealership and after speaking to the receptionist, I told them that I was here to test drive a car and I have an appointment. Not only did she not know who it was with, she had no record of it, despite her name (Thamina) in my text messages. Even after leaving the dealership, she sends me a text message asking if I can make it to the dealership that day (?) I was one of two customers there. There were 3 salesman available, and the finance manager Steve. After examining the car and not being approached by a sales rep for 5 minutes, I approached Jim and finally I got someone to talk to me. We test drove the car and it was great. Smooth ride and despite a lack of functionality vs the Honda Civic Sport Touring I was looking at, I was ready to talk prices. Here's where things go sour. I was treated like a child due to the way I was dressed and he was trying to talk me into putting a down payment for the car through shady business practices. I told him what's the best offer you can do for the car, no bull, I don't want to put a down payment on the car, because I have no use for liquidity. So no point in putting a down payment as cost in the end is the same. He comes back a while after speaking to his manager. He said that best base price would be 29 thousand. I've done my research for a month and argued to all my friends why the Mazda3 is the best of it's class. Fair Market Value for the car ranges from 28,017-29,126 per Edmunds in my area. I told him, I was quoted at $26,900 per dealership from Peruzzi Mazda by Sarah (who was great btw). Then I was like why is there such a big difference? He said "This is the best I can do with no money down". He continued saying "You do know that there is a tax of at least $2,300 for the car, can you do that?" Excuse me? I was baffled and offended. 1. What does a down payment have to do with the pricing of the car? 2. I put a down payment on a Honda and paid $1,300 for a 26K car. Is sales tax for a car 25% after base price of 25k? Is that why I''ll be putting down 250$ in taxes per 1000$ of base price? He continued to say well if you put a down payment, tax will be lower. I asked him why would I pay a down payment + initial tax and the tax on down payment? He said "It'll lower your taxes in the long run". What???????????????? I told him it'll be the same because it's a MF not interest. I don't see why I would do this since I told you I don't need the liquidity every month. I then told him I'm thinking about 27K for the car, he then shows me the price of a similar car and the invoice for a similar car. I told him, listen, we all know you can do lower than that. You get rebates and so on for the car. He said "No, not for this car." What? So you pay full price for cars with no rebates? Is that how dealerships work? I literally cringed thinking wow, he's really trying to flease me right now. After getting up and saying call me if you change your mind. Which is reasonable, he says "No, call me when you're more reasonable." <= This is the attitude of your salesman From beginning to end, I was treated as if I did not understand how dealerships work or how car prices work and I believe he was trying to take advantage of me due to me looking and dressing like a teen. Mazda has lost a faithful promoter of their brand. Mazda makes great cars but due to an ineffective sales team, is causing the business to YTD May 2019 down 16% in sales while your competitors are seeing an increase in Market share. I walked down 10 avenues to Honda, made a down payment on a car and wash my hands of this after this review. I faced discrimination, was talked to like a child and I will never purchase a Mazda, ever. More

Sales experience I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so hel I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so helpful and accommodating. More

Very professional business Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or S Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or Steve More

Expectations met and exceeded I was fortunate to work with Raul Jiminian last month. Raul is very courteous and detail oriented. I never felt rushed or pressured. He spent an hour I was fortunate to work with Raul Jiminian last month. Raul is very courteous and detail oriented. I never felt rushed or pressured. He spent an hour explaining all the features on my new Mazda 3 and personally delivered an accessory that was missing when I completed the sale. If you're looking to purchase a Mazda Raul is the man to see. More

Service Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Great! More

Bait & Switch Operation Go here if you like poor communication and a condescending attitude when you dare ask questions. We brought our CX-5 in to look into an intermittent c Go here if you like poor communication and a condescending attitude when you dare ask questions. We brought our CX-5 in to look into an intermittent check engine light. We made an appointment using the online booking system, which indicated we had a fixed appointment to wait while the service was done. My wife arrived and was told that a diagnostic could only be done on a drop-off basis and would take several days. My wife commented that the booking system should be fixed to accurately reflect that so that people know what to expect when they come in. No apologies or agreement from the Mazda people, just lots of condescending explanations of how special technicians have to plug the computer into the car and pull the error codes. They did agree to try to get to it quickly. My wife told them we had changed the gas cap because the Mazda website indicates that a bad gas cap can sometimes cause the check engine light. The woman behind the counter scoffed at her and said "oh, so you just decided to change it" in a condescending voice, like she couldn't believe how stupid that was (again, the Mazda website indicates this is a possible source of the light). Next day, they call and say all brake pads and rotors need to be replaced (the car had been inspected a month prior and we were told everything was fine, but OK...) and that the check engine light is because ONE of the O2 sensors needs replacement. We're told the 02 sensor will be about $180. My wife goes to pick up the car. $660 for the O2 sensor. When she questions it, she's told that BOTH O2 sensors were replaced (even though only one was listed on the invoice) and that another sensor was also replaced. She asks why that wasn't conveyed on the phone when we got the quote. They bring out the mechanic to show her the old, worn-out parts they removed (which doesn't answer the question). This place plays bait and switch games and when you ask questions they give you attitude and incomplete answers - they've definitely never heard of the concept of good customer service. We'll never go there again. More