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Koeppel Mazda
Queens, NY
370 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 370 reviews
February 23, 2021
I went here to buy a used affordable car because my old car was starting to have transmission issues. Shelvdean made my car buying process easy and was extremely helpful when it came to working on a price car was starting to have transmission issues. Shelvdean made my car buying process easy and was extremely helpful when it came to working on a price that fit my budget. More
by ClaudeT2694
Employees Worked With
Shelvdean Hopper
December 19, 2020
Where does one begin...Initially, I had high hopes for Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pl Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pleased with how professional Koeppel spoke to me on the phone. Sadly, upon arrival at Koeppel for my appointment, another customer reversed into my car while inside the Koeppel service bay. Needless to say, I was very upset about this occurrence. I waited diligently for someone to attend to my car and speak to me about how this would be repaired, waiting for over an hour. Not their fault, of course. Initially, Carlos was very polite and even provided me with the security camera footage so that I would not be liable for any damages. However, when I had asked about a loaner vehicle, he barked back sternly: “We do not give loaners for body-damage!” It was quite a rude way to put it, as if I was greedy to ask for such a thing? Eventually, after about 1 week, Carlos offered to provide a loaner vehicle. After another week, I get a call from Carlos that the car “looks great,” to which I said, “excellent, that’s reassuring.” We scheduled a pick up date later that week. However this is when the “service” began to fall apart. The car apparently could not be released until Koeppel had received a check from Geico. This strange policy kept my car at their dealership for another 5 days until they opened their mailbox. An inconvenience, sure, but hopefully, everything would be fixed, right? Wrong. Upon finally arriving to pick up the vehicle, my father and I inspected the car to find that both the left side of the hood and left side bumper were not correctly aligned and visibly seen to have large body gaps. Carlos came to inspect and, initially, claimed, “I don’t see it.” Only once I pulled up my loaner Mazda3 of the same make and model did he agree that the bumper around the left headlight was popping out. Carlos, of course, pressured me if I “really want to send it back just to move it this far?” To which I agreed, “Yes, send it back.” A disappointing repair, but I left hopeful that the car could finally be repaired correctly. 2 days later, I get a call from Carlos that they cannot fix the bumper panel alignment because it is “plastic.” I had already contacted other body shops with photos that promised they could correctly attach the bumper, so this was strange and disappointing. I came back the same day to pick up the car. Upon signing papers, I asked Carlos if he could recommend any other Mazda certified body shop, to which he said, “I cannot.” What? Someone in the automotive repair business cannot refer me to another body shop? On top of this, he tried, patronizingly, to call me over, like a kid, by curling his finger to say, “you alright? Let me show you the car” I was shocked; that is not how you speak to someone, let alone a customer. It was as if he thought I was a child, and not a customer who understands how a repair should be done. This interaction alone left me with a bad taste in my mouth, because I realized from then on that Carlos, despite his friendly demeanor, does not respect me as a customer despite everything that has occurred. As a bonus, I found a pretty deep scratch on the passenger door of my car at home. Could’ve been Koeppel or the body shop, but regardless, frustrating. 10 days after pickup, I wake up in the morning after rain to find that my car windshield is leaking into the interior! The windshield that Koeppel themselves had assured they would replace properly! I was astonished at how sloppy Koeppel and the body shop had been with my car. The next Monday, I came to replace it properly. But guess what - it leaked again after about one week! If you are reading this, Carlos, or Koeppel, you need to consider your dealership’s attention to detail. You are *not* in the business of servicing vehicles; rather, you are in the business of supporting your community. When the body shop messes up, and a windshield leaks, this is a reflection of the respect that your dealership affords another family’s investment in their vehicle. You cannot call me and say, “the car looks great,” for you to then agree that it is not aligned correctly when I come to see it. You cannot assure me that you’ve done the job correctly, only for your windshield replacement to cause more damage to my car. The only positive of this entire experience was Jeanette Colon; she should be given a raise or promoted for her diligent work and ability to listen to my concerns. In my line of work, being emergency medicine, not paying attention to details can result in injury or death. You should conduct yourself with the same precision and passion as though it were your vehicle being serviced. I would recommend that you think hard about the mistakes you made with handling my vehicle. I will not be returning to your dealership, ever, after this gross negligence and incompetent service on your part. I hope you learn to never treat another customer in this fashion. Your dealership is a stain on an otherwise great automotive brand. Good riddance! And business “manager” John Knoesel, don’t even think of replying to this review. I called your number directly to get some feedback during this whole situation and you did not bother to answer or reply. More
by DB
Employees Worked With
Carlos Perez
September 29, 2020
I am pleased to commend both Saiful Islam and Jim Mendez on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throug on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throughout the waiting period and was a perfect gentleman during the entire process. He made this lease a pleasant and positive experience. Jim could not have been more helpful. His explanations were clear and thorough. The sincerity of both of these men is much appreciated! Thank you so much More
by rosass
September 08, 2020
I had a horrible time working with Koeppel Mazda. I worked remotely via email with Angela Mundo and then was passed off to Jonathan in Sales. They gave me the run around with no completion of the deal worked remotely via email with Angela Mundo and then was passed off to Jonathan in Sales. They gave me the run around with no completion of the deal in sight. I was a serious customer who was ready to close the deal and sign off on paperwork. Jonathan in particular was incredibly rude and was not accommodating in the least. I quoted a part of their own website that indicated that my car would be delivered so that I could handle the majority of my paperwork remotely. He said that was no longer an option with no apology that the website should have been updated with this new information. There was no attempt to understand my situation or to work out a solution together. His mediocre suggestion was that I take an expensive Uber to their location to pick the car up myself. While so many other competing car brands were making concessions with remote sales and car delivery service due to the pandemic, Koeppel Mazda was neither equipped to nor sympathetic towards making challenging times work despite claiming they were. I was then passed off to the manager, who never called me back. Save your time and energy and go elsewhere. More
by SLee
Employees Worked With
Jonathan
July 25, 2020
This is my second Mazda CX5 from Jay. He works fast, is helpful and thoughtful. He got us exactly what we wanted each time. Highly recommend Jay! helpful and thoughtful. He got us exactly what we wanted each time. Highly recommend Jay! More
by CBruno
Employees Worked With
May 24, 2020
Great Team at Koeppel Koeppel Mazda is the best. Stein Celestin was our salesman and made sure we got the best price Koeppel could offer. He also ensured we had everythin Koeppel Mazda is the best. Stein Celestin was our salesman and made sure we got the best price Koeppel could offer. He also ensured we had everything ready to go so that when we arrived, we just had to sign the papers and go. Before we drove off, he made sure we knew all the new features in our car (we were returning a 2017 car of the same model). Great customer service. Sherette Corsey was also great and very patient when we made a last minute change in our deal. I can't say enough good things about Stein, Sherette and the team at Koeppel. More
by jkaufman100
Employees Worked With
Sherette Corsey, Stein Celestin
March 17, 2020
I usually don’t write reviews but I'm making an exception after visiting Mazda Koeppel in Long Island City, Queens. I just purchased a 2020 Mazda CX 9 Grand Touring Model. I test drove this vehicle at anothe after visiting Mazda Koeppel in Long Island City, Queens. I just purchased a 2020 Mazda CX 9 Grand Touring Model. I test drove this vehicle at another dealership and searched around for different offers, however, I was not satisfied with my results. I then decided to travel about 60 miles to Koeppel Mazda in Long Island City on Northern Blvd to check them out and could not have been more pleased. I called the dealership before travelling there and spoke with Mr. Saiful Islam, the sales manager. We spoke about the vehicle and he told me he had it in stock and if not, he could acquire it. I met with him yesterday and he showed me the car and educated me about the various options and trim levels. He also briefed me on the Mazda brand in general and the Koeppel Mazda family. He was very honest, straightforward and there were no hidden fees or bait and switch tactics that I have experienced elsewhere in the past. After meeting with him, he put me in contact with the assistant sales manager, Mr. Jim Mendez who was also a pleasure to deal with. Before taking ownership of the vehicle the following day, Jim took the time to explain each detail of my new Mazda, including setting up my cell phone, setting up various addresses in the navigation system, setting up blue tooth as well as taking the time out to affix my EZ pass tag to the windshield. It was a pleasure conducting business at Koeppel Mazda. In my opinion, the staff go above and beyond to make sure their customers are satisfied and happy with their purchase such as myself. More
by Mark D
November 30, 2019
CX-5 Lease, Flawless Dealer Experience Thank you Koepell Team! Saiful and his team make what can be a very stressful experience a most pleasurable one. I certainly wish more in the auto Thank you Koepell Team! Saiful and his team make what can be a very stressful experience a most pleasurable one. I certainly wish more in the auto industry conducted themselves the way you do. We negotiated a price over email and phone and he is a man of his word. Upon arrival we reviewed the numbers and they were as expected to the penny, When it was time to take delivery, our new CX-5 was waiting for us in the showroom perfectly prepared and we were taken through all of the features of the car and all of our questions were answered. I never write reviews, but this experience is deserving of it. Again, thank you! And you have certainly earned my business in the future! More
by Andrew
November 13, 2019
2019 Mazda CX-5 Purchase from Family! No words can explain how homely and welcomed I felt when I came into this dealership. I was treated like a family member and with the utmost respect. No words can explain how homely and welcomed I felt when I came into this dealership. I was treated like a family member and with the utmost respect. I was warmly welcomed and helped by Raul and Saiful throughout. Raul was very thorough and answered every question I could have possibly asked in the book. He was very professional and sweet at the same time. Additionally, Saiful was just as professional but treated me like his daughter and made my first ever car purchase like I was buying a car from a close kin. I am beyond please with my purchase, because not only did I buy myself a car, I also gained a family. If you're looking to buy a Mazda, you should definitely come to this dealership in Queens! They know exactly how to make your car purchase the most smoothest and simplest way possible! Plus, I was also assisted by Steve for all financial purposes of my car and he kept me smiling and giggling through the most nerve-wracking part of buying a car - what and how to pay for my first car!! I can go on and on but that's just how pleased I am with my experience at Koeppel Mazda Queens! More
by NahinH
November 01, 2019
We often only look to write reviews when something went wrong or we want to complain but I think it’s also equally if not more important to write reviews about fantastic experiences. The sales manager at K wrong or we want to complain but I think it’s also equally if not more important to write reviews about fantastic experiences. The sales manager at Koeppel Mazda is truly a gentleman that leads by example and is absolutely true to his word. I didn’t see him or his staff at sales people but as real car advisors. Saiful worked with my for over two weeks to make sure that we settled a great deal on exactly what I wanted. Then after we scheduled time to come in we agreed on the deal and then I waited for the finance manager. And I’ll be honest, I was sort of ready for someone to be stern and pushy and honestly I’ve had finance managers talk down to me before and act like I don’t know finance (I always find it funny because I work in a bank) but I can without a doubt say that Steve was one of the friendliest people out there. He just simply went over the contract and we chatted about other things in the meantime. He never once was pushy or anything else negative. Aarif was the dealer that delivered the car and he was very patient and thorough as well. I had a slight issue with one of the infotainment functions on the car but I just pulled the car next to the dealer the day after and Carlos the service manager came out himself and took 60 seconds to fix the issue. All in all it was a great experience. Big shout out to everyone I mentioned and if you want to go to a dealership that treat you like a human being for one and a real customer for another; please go to Koeppel Mazda. More
by Ad38903
