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Koeppel Mazda
Queens, NY
374 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 374 reviews
June 01, 2021
Hello just got my 2021 cx5 this is my second Mazda from Koeppel Mazda and both of them got the best service. I just like to thank both the Saiful Islam (GSM) and Jim Mendez his ASM for making me very happy Koeppel Mazda and both of them got the best service. I just like to thank both the Saiful Islam (GSM) and Jim Mendez his ASM for making me very happy with awesome deal and great service, please you like a new car you got to see this two sales man. Arber Deda More
by arber
April 09, 2021
Wasted so very much of my time with the classic bait and switch. They are not to be taken seriously. Horrible business ethics. Will never buy from them. switch. They are not to be taken seriously. Horrible business ethics. Will never buy from them. More
by suzettesundae
Employees Worked With
Nelson Peraza
March 20, 2021
Bad inspection performed in my car .They said my brakes are green meaning have plenty of life but it turn out that my brakes are all worn out and dangerous to drive after inspecting my car else where. are green meaning have plenty of life but it turn out that my brakes are all worn out and dangerous to drive after inspecting my car else where. More
by Ag18753
Employees Worked With
SbNnakab
March 03, 2021
Horrible sales exp. Had to call for 3 days after test, left messages and was told Nelson is busy, but would call back. Never did. Test car given to me had a flat tire and they let me out to drive it. Inte left messages and was told Nelson is busy, but would call back. Never did. Test car given to me had a flat tire and they let me out to drive it. Internet person was abrasive and evasive, would not answer a direct question if CPO or not but insisted Carfax is the 1 yr. CPO, synonymous. Had my Dad call (attorney) and internet person asked him how old I was (mid 30’s) as I still look like a teenager. Five days later, internet person followed up with me (still no Nelson) and rudely grilled me whether I am buying or not. Again asked re:CPO, again evasive. Never treated so poorly. Told her not to call me. Avoid this dealer at all costs. Not my first rodeo. Something very shady going on here. More
by TRADER2158
Employees Worked With
Zada Burns, Nelson Peraza
February 23, 2021
I went here to buy a used affordable car because my old car was starting to have transmission issues. Shelvdean made my car buying process easy and was extremely helpful when it came to working on a price car was starting to have transmission issues. Shelvdean made my car buying process easy and was extremely helpful when it came to working on a price that fit my budget. More
by ClaudeT2694
Employees Worked With
Shelvdean Hopper
December 19, 2020
Where does one begin...Initially, I had high hopes for Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pl Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pleased with how professional Koeppel spoke to me on the phone. Sadly, upon arrival at Koeppel for my appointment, another customer reversed into my car while inside the Koeppel service bay. Needless to say, I was very upset about this occurrence. I waited diligently for someone to attend to my car and speak to me about how this would be repaired, waiting for over an hour. Not their fault, of course. Initially, Carlos was very polite and even provided me with the security camera footage so that I would not be liable for any damages. However, when I had asked about a loaner vehicle, he barked back sternly: “We do not give loaners for body-damage!” It was quite a rude way to put it, as if I was greedy to ask for such a thing? Eventually, after about 1 week, Carlos offered to provide a loaner vehicle. After another week, I get a call from Carlos that the car “looks great,” to which I said, “excellent, that’s reassuring.” We scheduled a pick up date later that week. However this is when the “service” began to fall apart. The car apparently could not be released until Koeppel had received a check from Geico. This strange policy kept my car at their dealership for another 5 days until they opened their mailbox. An inconvenience, sure, but hopefully, everything would be fixed, right? Wrong. Upon finally arriving to pick up the vehicle, my father and I inspected the car to find that both the left side of the hood and left side bumper were not correctly aligned and visibly seen to have large body gaps. Carlos came to inspect and, initially, claimed, “I don’t see it.” Only once I pulled up my loaner Mazda3 of the same make and model did he agree that the bumper around the left headlight was popping out. Carlos, of course, pressured me if I “really want to send it back just to move it this far?” To which I agreed, “Yes, send it back.” A disappointing repair, but I left hopeful that the car could finally be repaired correctly. 2 days later, I get a call from Carlos that they cannot fix the bumper panel alignment because it is “plastic.” I had already contacted other body shops with photos that promised they could correctly attach the bumper, so this was strange and disappointing. I came back the same day to pick up the car. Upon signing papers, I asked Carlos if he could recommend any other Mazda certified body shop, to which he said, “I cannot.” What? Someone in the automotive repair business cannot refer me to another body shop? On top of this, he tried, patronizingly, to call me over, like a kid, by curling his finger to say, “you alright? Let me show you the car” I was shocked; that is not how you speak to someone, let alone a customer. It was as if he thought I was a child, and not a customer who understands how a repair should be done. This interaction alone left me with a bad taste in my mouth, because I realized from then on that Carlos, despite his friendly demeanor, does not respect me as a customer despite everything that has occurred. As a bonus, I found a pretty deep scratch on the passenger door of my car at home. Could’ve been Koeppel or the body shop, but regardless, frustrating. 10 days after pickup, I wake up in the morning after rain to find that my car windshield is leaking into the interior! The windshield that Koeppel themselves had assured they would replace properly! I was astonished at how sloppy Koeppel and the body shop had been with my car. The next Monday, I came to replace it properly. But guess what - it leaked again after about one week! If you are reading this, Carlos, or Koeppel, you need to consider your dealership’s attention to detail. You are *not* in the business of servicing vehicles; rather, you are in the business of supporting your community. When the body shop messes up, and a windshield leaks, this is a reflection of the respect that your dealership affords another family’s investment in their vehicle. You cannot call me and say, “the car looks great,” for you to then agree that it is not aligned correctly when I come to see it. You cannot assure me that you’ve done the job correctly, only for your windshield replacement to cause more damage to my car. The only positive of this entire experience was Jeanette Colon; she should be given a raise or promoted for her diligent work and ability to listen to my concerns. In my line of work, being emergency medicine, not paying attention to details can result in injury or death. You should conduct yourself with the same precision and passion as though it were your vehicle being serviced. I would recommend that you think hard about the mistakes you made with handling my vehicle. I will not be returning to your dealership, ever, after this gross negligence and incompetent service on your part. I hope you learn to never treat another customer in this fashion. Your dealership is a stain on an otherwise great automotive brand. Good riddance! And business “manager” John Knoesel, don’t even think of replying to this review. I called your number directly to get some feedback during this whole situation and you did not bother to answer or reply. More
by DB
Employees Worked With
Carlos Perez
September 29, 2020
I am pleased to commend both Saiful Islam and Jim Mendez on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throug on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throughout the waiting period and was a perfect gentleman during the entire process. He made this lease a pleasant and positive experience. Jim could not have been more helpful. His explanations were clear and thorough. The sincerity of both of these men is much appreciated! Thank you so much More
by rosass
September 08, 2020
I had a horrible time working with Koeppel Mazda. I worked remotely via email with Angela Mundo and then was passed off to Jonathan in Sales. They gave me the run around with no completion of the deal worked remotely via email with Angela Mundo and then was passed off to Jonathan in Sales. They gave me the run around with no completion of the deal in sight. I was a serious customer who was ready to close the deal and sign off on paperwork. Jonathan in particular was incredibly rude and was not accommodating in the least. I quoted a part of their own website that indicated that my car would be delivered so that I could handle the majority of my paperwork remotely. He said that was no longer an option with no apology that the website should have been updated with this new information. There was no attempt to understand my situation or to work out a solution together. His mediocre suggestion was that I take an expensive Uber to their location to pick the car up myself. While so many other competing car brands were making concessions with remote sales and car delivery service due to the pandemic, Koeppel Mazda was neither equipped to nor sympathetic towards making challenging times work despite claiming they were. I was then passed off to the manager, who never called me back. Save your time and energy and go elsewhere. More
by SLee
Employees Worked With
Jonathan
May 24, 2020
Great Team at Koeppel Koeppel Mazda is the best. Stein Celestin was our salesman and made sure we got the best price Koeppel could offer. He also ensured we had everythin Koeppel Mazda is the best. Stein Celestin was our salesman and made sure we got the best price Koeppel could offer. He also ensured we had everything ready to go so that when we arrived, we just had to sign the papers and go. Before we drove off, he made sure we knew all the new features in our car (we were returning a 2017 car of the same model). Great customer service. Sherette Corsey was also great and very patient when we made a last minute change in our deal. I can't say enough good things about Stein, Sherette and the team at Koeppel. More
by jkaufman100
Employees Worked With
Sherette Corsey, Stein Celestin
