Koeppel Hyundai - Service Center

It was a great experience. Service was really fast. The service advisor Eric and technician John were really nice and helpful. Definitely will come back here for future servici Service was really fast. The service advisor Eric and technician John were really nice and helpful. Definitely will come back here for future servicing. Koeppel Hyundai really maintained their both sells and service departments. Had the best experience on both sections so far. More

I am very disappointed with the service department. I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I was called at 3 pm and told my air conditioner could not be fixed because they lent the machine they needed to fix the ac to a Ford station. I don't understand how they could give their only machine to another station when they knew i was bringing my car in for my air conditioner to be fixed. They gave me another appointment to have it fixed 2 weeks later. I brought my car in 2 weeks later and was told the Ford station still had the machine needed to fix the ac. At this point my husband and I were furious. If they knew they didn't have the machine back, why didn't they call and let me know. I drove over a half hour in very hot weather with no ac for no reason. I was then given a 2:30;appointment this past Friday when my husband had a day off. We drove in traffic with no ac on an extremely hot day. When we got there we were told that the customer service worker should not have made an appointment at that time because there was not enough time to fix the ac. We are furious at the service or lack of service we received. We never got an apology for not notifying us that they didn't have the machine needed to fix my ac. I made an appointment at another Hyundai dealership have to wait til August 22nd to have my ac fixed. I have been driving all summer without an ac because of Koppel Hyundai 's lack of courtesy and professionalism. I brought my car last year to Koppel Hyundai for the same problem. They fixed it last August but I had the same problem this June. I will never go to Kopell Hyundai again. More

Brand new car reports lane assist failure. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. It was to leave the car there. I can come back in some days. I was of course dumbfounded. I told them OK, so give me a replacement car as it is in my warranty. Nope. Nope. No. These are the words you hear in that place the most. I ask if they seriously need days to read out an error code from the car look up in the manual online what it means? The question I get: Do you want a multipoint inspection? My answer: I want to know what is wrong with the brand new car's lane assist and what it takes too fix it. What they did? They did a "complementary multipoint inspection". By complimentary I mean they "used up" an inspection from my Hyundai Complementary Service. It has absolutely nothing to do with the lane assist error. In the meantime someone finally looked online and found out that the error was a "warning" (due to inclement weather) and that while they were practicing being rude Hyundai has remotely cleared the warning after analyzing the accompanying data. What you will hear the most from the service personnel here is: Nope, no, cannot do it, no, not relevant, and my favorite: I don't care! Look around NYC and check appointment availability at each service center. This one has you several within a week. Others: in a month or more. Why? Because anyone who has been here and can afford to drive anywhere else will. More

They admitted to problem only after bad review and was willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going h willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going here. More

Awesome service. My advisor Christian had me in and out and service prices were very reasonable compared to my Acura and service prices were very reasonable compared to my Acura More

Great Customer service.. Love her bubbly and caring nature. Always prompt with her follow up.always very Professional and gray mannerisms. I would definitely recommend nature. Always prompt with her follow up.always very Professional and gray mannerisms. I would definitely recommend More

Just had my 1 year service done. Surprised the place has changed. Donuts and coffee available free. Car came out quick. Everything looked so organised now compared to before. changed. Donuts and coffee available free. Car came out quick. Everything looked so organised now compared to before. More

Please avoid the service dept at this dealership I brought my Tucson in for service. My rep, "Ron" has major difficulty answering very basic questions (What's wrong with my car? When will the part a I brought my Tucson in for service. My rep, "Ron" has major difficulty answering very basic questions (What's wrong with my car? When will the part arrive? How long before it's ready for me to pick up my car? etc) Isn't that his job to either know answers to these simple questions or get them for customers? It's called "communication" and this guy is unable or unwilling to provide this. These simple questions seemed very difficult for him. I finally asked to speak with someone else in the service department, who was able to tell me straight up what was wrong with my car, what they were doing to fix it, when the part would arrive, etc. Super simple. Sad someone had to do this guy’s job for him. Also, the woman who took payment from me told me to have a "blessed day". I'm not religious, so keep your religious B.S. to yourself. Lastly, 2 days after I picked up my car, I received 2 phone calls from the dealership telling me to pick up my car or I'd be charged a $50 fee. Huh? Unorganized over there! I love my Tucson and want to buy a new one (mine is almost 6 years old and want to upgrade to a Santa Fe), but if my experience with their service team is any indication of how this dealership is run, I will be going out to Long Island or Bronx to buy a new car and when it needs service, I won't be returning to this dealership. More

A recall on my engine NO accommodation!!!! Please do not go to this dealership if you are looking for great service and a good car. I had a recall on my engine and they made me pay for my own r Please do not go to this dealership if you are looking for great service and a good car. I had a recall on my engine and they made me pay for my own rental, they said I would eventually get reimbursed for some of the charges after my car is fixed! I shouldn’t have to pay anything or leave any deposit being that there is a recall on my vehicle. I inquired about a loner and they said I must leave a $500 deposit down in or for them to accommodate me with a loner car.. Please be careful what dealer you use!!!! More