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Koeppel Hyundai

Long Island City, NY

4.8
1,395 Reviews
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34-54 44th St.

Long Island City, NY

11101

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Showing 1,395 reviews

October 23, 2024

The service department is a finesse. When you go in, you are presented the paperwork of the work that is expected. The rep indicates the body of form that includes the services, then tel More

by adal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pablo Antequera and the Manager of the Service Department, the fat guy with fake contact lenses
Oct 24, 2024 -

Koeppel Hyundai responded

Good morning Adal, Thank you for your review. To confirm - the prices you were quoted at time of write up ARE the same prices that we charged you. When you receive a copy of your repair order parts, labor and any diag charges are billed as separate line items. We did not "leave anything out" in our process. I would ask that you consider deleting this review as it contains false information. If you have any questions or need further clarification please contact me at jknoesel@koeppelautogroup.com Thank you, John K.

Oct 24, 2024 -

adal responded

There is no false information in my review. How are you telling ME what MY personal experience was? The only paperwork that I signed was a yellow/beige form that lists the initial diagnostic work that was going to be done. It did not include a "quote of the repair order parts, labor and any diag charges." You stated, "the prices you were quoted at time of write up ARE the same prices that we charged you." By your logic, they were able to estimate that it would take over 3 hours to work on my car prior to a diagnosis. But I digress. On that paper, they do not point out that the rate of labor of $205/hr, (which is written in a little box on top of the form). Then I was asked to sign that paper. This is the same paper that was brought to me with a handwritten quote of the works needed. With a pen, he pointed out what was needed. There was no quote of the price of labor handwritten or otherwise on that form. The only time I saw the labor charges was when I requested to see my bill after I was told that I owed $995.36. Why is that? It's because the final bill/paperwork was handed directly to the cashier. I was asked to sign that final bill AFTER I paid for it. You should consider reviewing whether or not everyone is following "your process" as you noted before publicly defaming one's character!

September 24, 2024

Ahmed was great to work with and really went above and beyond to secure our desired car and ensure top quality. I would definitely highly recommend Ahmed. Not only did we get a great deal, he was honest, More

by Shamim Hasan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Koeppel Hyundai responded

Good morning, Shamim, Thank you for taking the time to post your *5 Star* review. Ahmed and I appreciate your kind words, recommendation and support. Safe travels, John K. jknoesel@koeppelautogroup.com

May 23, 2024

This is our 4th vehicle purchase from Ahmed, his grate and very easy to work with, He truly treats you like family. Even after the sale of the last vehicles we got from him, he reached out to make sure I More

by LetEm"Know
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Barone
May 18, 2024

Had grate experience working with Ahmed, his very patient on explaining everything very will. Even helped me out after buying the vehicle. His alway there for you. Thank you so much Ahmed. More

by Chandpur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

I truly Had a wonderful experience working with Ahmed This was a first time buying process for me, and from start to finish I felt like I was supported, everything was explained to me, everyone was More

by Nenalimosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

It was a great experience. Service was really fast. The service advisor Eric and technician John were really nice and helpful. Definitely will come back here for future servici More

by Alamin hossain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, John
December 21, 2023

John Parhami is the best salesperson I've ever worked with in a dealership. Starting with his greeting as we entered the showroom, then allowing us to look at the models without shadowing behind. We were More

by taleenyc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Parhami
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2023

Ahmed is very pleasant to work with, His very honest and professional person. Helped me purchase my new Ioniq 5 limited, I love my new car. Best choice I made with vehicle and dealer. Sure. Thank you everyo More

by Miraj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

Ahmed is grate salesperson, he helped me get the best deal possible with 24 Kona which I really love. More

by rsc613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

This is my 2nd santa fe hybrid from Koeppel Hyundai, Mr Ahmed helped me with everything. He is extremely helpful person. Can't thank him enough. Very grateful to meet Mr Ahmed. Thank you More

by moha.megh80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas McAvoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahfuz Ahmed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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