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Koepp Chevrolet - Service Center

La Vernia, TX

4.5
20 Reviews
Call Service Center (877) 476-6151

20 Reviews of Koepp Chevrolet - Service Center

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July 12, 2025

Service and Staff have been great to me. This is now my go to Chevy Dealership. More

by C. Hash
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Williams
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Jul 12, 2025 -

Koepp Chevrolet responded

Thank you, C. Hash! We’re honored to be your go-to Chevy dealership! Jessica Williams and our entire team are thrilled to have earned your trust and appreciate your kind words. We’re always here to help thanks again for being part of the Koepp Chevrolet family!

July 02, 2025

Employees-Associates Team Members professional trustworthy knowledgeable & communication-patience & willingness to explain to customers EXCEPTIONAL More

by connie19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Koepp Chevrolet responded

Thank you for the outstanding review! We’re honored to hear that our team came across as professional, trustworthy, and knowledgeable. Clear communication and patience are values we take seriously at Koepp Chevrolet, and we’re so glad that came through in your experience. We appreciate your support and look forward to serving you again!

July 01, 2025

Customer service was great. Jessica was on point with knowledge of the service and was prompt with getting the vehicle back to me in a timely manner. The service provided was a More

by bobv8401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Koepp Chevrolet responded

Thank you, Bob! We’re glad to hear your 30K mile service went smoothly and that Jessica provided knowledgeable, prompt, and honest service. We take pride in doing only what’s needed and keeping our guests comfortable while they wait. We appreciate your trust and look forward to seeing you at your next visit!

July 01, 2025

Service was great. The young lady that works there.She always takes care of me appreciate her.Thank you More

by recio.roy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake True
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Koepp Chevrolet responded

Thank you, Roy! We're so glad to hear you had another great service experience. We'll be sure to pass along your kind words to the young lady who helped you — she’ll appreciate the recognition! Thanks for being a valued part of the Koepp Chevrolet family.

July 01, 2025

Last two visits haven't been good. Extremely long time for tires and alignment and excessive cost to diagnose and correct an engine light indicator. More

by dave_rockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake True
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Koepp Chevrolet responded

Hi Dave, Thank you for taking the time to share your feedback. I’m sorry to hear your last two visits didn’t meet expectations — especially regarding the time and cost involved. That’s not the standard we aim for at Koepp Chevrolet, and I completely understand your frustration. We’d appreciate the opportunity to review your recent service visits and see what we can do to make things right or improve your experience going forward. Please feel free to reach out to me directly — your satisfaction matters to us, and we value your business. Doug Wood General Manager Koepp Chevrolet 830-253-8000

July 01, 2025

Jessica and uh blake, we're very patient and helped us throughout our process. Very nice people in lavernia, Tx. Thank you for all your information More

by san-antonio45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake True
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Koepp Chevrolet responded

Thank you so much! We're glad to hear Jessica and Blake were patient, helpful, and made your experience a positive one. We’re proud to have a team that takes the time to make sure every customer feels informed and valued. Thanks again for choosing Koepp Chevrolet here in La Vernia, TX!

June 25, 2025

4 visits, 2 rental cars, thousands of dollars and they still can't locate the problem with the AC. More

by SET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake True
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 21, 2025

Like working with a partner in consulting about any repairs. Other dealers have an employee deal with you, She partners with you in pleasant way. More

by Tjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Koepp Chevrolet responded

Thank you so much for the kind words! We’re glad to hear that our team made you feel like a true partner in the repair process — that’s exactly the experience we aim to provide. We appreciate your trust in Koepp Chevrolet and look forward to helping you again!

June 19, 2025

The service is awesome and Jessica is great with us, so we will keep coming back More

by ap10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Koepp Chevrolet responded

Thank you so much! We're thrilled to hear you’ve had awesome service and that Jessica continues to take great care of you. We truly appreciate your loyalty and look forward to seeing you again — we'll be ready to help whenever you need us!

June 19, 2025

The Chevy dealership is great and great customer service! Very urgent and no xx environment More

by msean2674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Koepp Chevrolet responded

Thank you for the great review! We’re glad to hear you had a positive experience and appreciated the urgency and professional environment at Koepp Chevrolet. We’re always working to improve and hope to earn that fifth star on your next visit!

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