Kocourek Ford Lincoln - Service Center

Service work Shawn (Sean) and Michael were both very helpful in getting the needed warranty work completed. I have only been happy with the service I have received Shawn (Sean) and Michael were both very helpful in getting the needed warranty work completed. I have only been happy with the service I have received at this dealership. First it should be noted this Lincoln was purchased 8 months ago at a different dealership. I am not happy with this vehicle, I have been a loyal Lincoln owner for many years (4th Lincoln). This MKX is noisy, uncomfortable and certainly not worth what I paid for it. I will be trading it in within the next few months, I hope the next vehicle is better. More

They always treat me very well at Kocourek. The service team is knowledgeable, and are always there to answer my questions. I always bring my cars here. team is knowledgeable, and are always there to answer my questions. I always bring my cars here. More

Bad service Just an update on a review I wrote about my lincoln mkc I brought in for harsh shifting and slipping in drive. Today I brought it to the ford service Just an update on a review I wrote about my lincoln mkc I brought in for harsh shifting and slipping in drive. Today I brought it to the ford service department in merrill,great people there! It turns out transmission fluid is NOT supposed to be black! Kocourek ford didn't even check it, just plopped a service builtin on the seat and said it's a normal thing and no further steps are needed.....GO BACK TO TECH SCOOL! Also some customer service skills could come in handy for them. A rebuild or new transmission is what's needed,major oversight.they can sell them, but fixing them ....not so good. Merrill has my business now both buying and services work. More

Oil Change I appreciated they could get me into a free loaner even though the Lincoln policy recently changed. Michael Rowe was very pleasant to work with. I appreciated they could get me into a free loaner even though the Lincoln policy recently changed. Michael Rowe was very pleasant to work with. More

Excellent Customer Service Shawn was very helpful and assured that all my issues were addressed. The waiting area was clean and inviting. The work was done quickly, faster tha Shawn was very helpful and assured that all my issues were addressed. The waiting area was clean and inviting. The work was done quickly, faster than was expected. More

Great Effort I was in a time crunch, and Shawn made sure that I was able to get my truck taken care of and back to work on time. I was in a time crunch, and Shawn made sure that I was able to get my truck taken care of and back to work on time. More

Went in for an oil change and it was done in a timely manner I was not completely satisfied with the sales experience because I was overly pressured to buy an extended warranty. The service experience so far has I was not completely satisfied with the sales experience because I was overly pressured to buy an extended warranty. The service experience so far has been satisfactory. More

This is how it should be every time Scheduling the oil change appointment was a challenge. I suggest having dedicated staff to answer service department calls in a timely manner. You l Scheduling the oil change appointment was a challenge. I suggest having dedicated staff to answer service department calls in a timely manner. You likely have people going other places when they can't connect with a person. The oil change appointment itself was awesome. Got checked in quickly, completed in 35 minutes(fastest ever) and checked out quick also. More

oil change good service and knowable for care of my cars and letting when other service is due and getting my cars into the shop in a timely fashion good service and knowable for care of my cars and letting when other service is due and getting my cars into the shop in a timely fashion More

They always answer my questions thoroughly. They are on top of issues. They always inform me about what future repairs will need to be done. top of issues. They always inform me about what future repairs will need to be done. More