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Kocourek Ford Lincoln - Service Center

Wausau, WI

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167 Reviews

167 Reviews of Kocourek Ford Lincoln - Service Center

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March 26, 2020

Service work Shawn (Sean) and Michael were both very helpful in getting the needed warranty work completed. I have only been happy with the service I have received More

by LE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Shawn or Sean
March 26, 2020

They always treat me very well at Kocourek. The service team is knowledgeable, and are always there to answer my questions. I always bring my cars here. More

by Jim Wiedeman
Recommend Dealer
Yes
Employees Worked With
Dylan , Justan Brandt
February 22, 2020

Bad service Just an update on a review I wrote about my lincoln mkc I brought in for harsh shifting and slipping in drive. Today I brought it to the ford service More

by jaime.sargent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Justan Brandt
February 19, 2020

Oil Change I appreciated they could get me into a free loaner even though the Lincoln policy recently changed. Michael Rowe was very pleasant to work with. More

by LBraatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Rowe, Damien Tuckett
February 05, 2020

Excellent Customer Service Shawn was very helpful and assured that all my issues were addressed. The waiting area was clean and inviting. The work was done quickly, faster tha More

by policechief
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Howard
January 27, 2020

Great Effort I was in a time crunch, and Shawn made sure that I was able to get my truck taken care of and back to work on time. More

by mballiett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn a service advisor
January 27, 2020

Went in for an oil change and it was done in a timely manner I was not completely satisfied with the sales experience because I was overly pressured to buy an extended warranty. The service experience so far has More

by dnieland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justan Brandt
January 13, 2020

This is how it should be every time Scheduling the oil change appointment was a challenge. I suggest having dedicated staff to answer service department calls in a timely manner. You l More

by Pat
Recommend Dealer
Yes
Employees Worked With
Mike Rowe
January 12, 2020

oil change good service and knowable for care of my cars and letting when other service is due and getting my cars into the shop in a timely fashion More

by penrope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justan Brandt
January 09, 2020

They always answer my questions thoroughly. They are on top of issues. They always inform me about what future repairs will need to be done. More

by Chitnzgrl
Recommend Dealer
Yes
Employees Worked With
Justan Brandt