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167 Reviews of Kocourek Ford Lincoln - Service Center
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April 10, 2014
Service Dept In my opinon, the service department needs to go through customer service training. The sales staff was great to deal with, but the interactions I ha In my opinon, the service department needs to go through customer service training. The sales staff was great to deal with, but the interactions I have had in person and on the phone with the service department have been down right rude. I purchased my car two weeks ago. A week after purchase, I was having issues with starting the vehicle at certain times. I called and spoke with someone in the service department who told me that I would have to pay for services as well as provide myself with a rental vehicle. I explained that my vehicle had an existing warranty, I've owned it for a week, there is no reason to pay for the service or pay for a rental. That should be provided to me. I then spoke with Shane, who explained that I could drop my vehicle off and a rental would be available for me. I called and let Shane know that I was bringing my vehicle in, I would be there within the hour. It took me about 30 minutes to get there and he said, "well, that wasn't an hour, was it?". I thought that was rude. No friendly, hello, how can I help you? Not how you want to be greeted as a customer. I'm not sure if this is the norm, but the treatment I received after spending a great deal of money has been absolutely shocking. I know that once the warranty is up on my vehicle, I will no longer have it serviced at this location if this is how they treat their paying customers. More
by JessicaZastrow
Employees Worked With
Other service members, Shane Meyer
October 07, 2013
Very positive experience at Kocourek! Took our existing F150 in for service. It was fixed and we were pleased. While waiting took a 2013 F150 for a test ride, very comfortable. The sales people were ver F150 in for service. It was fixed and we were pleased. While waiting took a 2013 F150 for a test ride, very comfortable. The sales people were very willing to discuss and come to an agreement for the price of a new vehicle. The truck was ready for pick up two days later. Everyone from service, sales, delivery, finance were very professional! Would definitely consider returning there for future service or another vehicle. Very satisfied!! More
by donaldr
Employees Worked With
Bob Rowe, Pete Roth, Shane Meyer, David Berumen
September 03, 2013
Jose, as usual was very courtious to my wife in helping explain and take of the problem. I would expect nothing loss of him. Have know him for many years, starting with Smith Bros. in Mosinee years ago. explain and take of the problem. I would expect nothing loss of him. Have know him for many years, starting with Smith Bros. in Mosinee years ago. He has and still is a GREAT ambassador to Ford and now Kocourek. In fact he is the main reason we chose to visit Kocourek when we were looking at new vehicles. I usually don't respond to these reviews but Jose is deserving for his dedication to his customers and dealership he is working for. Kocourek definately has a keeper with Jose on their TEAM! More
by Dynamite1
April 23, 2012
Had service on Ford today and was very satisfied. Jose always takes care of everything. Shuttle driver very friendly and safe driver. Always recommend this dealer to my friends. always takes care of everything. Shuttle driver very friendly and safe driver. Always recommend this dealer to my friends. More
by mzientara
March 27, 2012
I appreciate the expertise and professionalism, that these two gentlemen have shown me. They take the time, to answer all my questions re auto service and repairs. Thank you! Mr. Jose Ochoa and Mr. Joe these two gentlemen have shown me. They take the time, to answer all my questions re auto service and repairs. Thank you! Mr. Jose Ochoa and Mr. Joe Malsack. More
by walsh12
March 13, 2012
Bringing your car in for service becomes a very pleasant experience,like seeing old friends.When you leave you can be sure the work is done correctly. experience,like seeing old friends.When you leave you can be sure the work is done correctly. More
by ghoffmann1
Employees Worked With
JOE
November 17, 2011
I was very pleased with the recent service appointment. Jose was very polite and went above and beyond what was expected to ensure that my service experience was a 5+ rating. The repairs were completed in Jose was very polite and went above and beyond what was expected to ensure that my service experience was a 5+ rating. The repairs were completed in a timely manner. I'm very satisfied with my experience. I would not hesitate recommending Kocourek Ford to my friends. More
by Jberkley
Employees Worked With
Jose
