Kocourek Ford Lincoln - Service Center

Can't give them, "0" stars, or I would. Zero integrity zero honesty. This is in regards to the service department, and the parts department. The Parts Manager actually, I believe his name Zero integrity zero honesty. This is in regards to the service department, and the parts department. The Parts Manager actually, I believe his name is Jeff, started talking to.me and he had absolutely no reason to, and he pissed me off. Service Dept= complete misrepresentation of their original estimate. Not to mention that they charge an arm and a leg for an oil change, and they don't top off the windshield washer fluid? In 2017 I was very please with the sale department whin I bought my new vehicle from them. The service department is a complete joke though. More

I used the online app to schedule an appointment for the following: purchase and installation of a set of new tires, diagnose the ABS light, estimate to repair loud exhaust, and an estimate to repair runnin following: purchase and installation of a set of new tires, diagnose the ABS light, estimate to repair loud exhaust, and an estimate to repair running board that was partially detatched due to rust. The only thing the service center tech was able to do was hook up the diagnostic computer to determine the ABS light was from a sensor by the rear tire. A tech removed the running board without having the intention of repairing it. The requested set of new tires were not ordered nor installed; nor did the service center bother to write up an estimate to repair the exhaust. I was told to take my vehicle elsewhere for service and was advised it should be towed off of their lot due to rust on the frame and undercarriage. I find this interesting as the vehicle was safe with their multipoint inspections the last four or five times I have had it there for servicing over the past five years. More

BUYER BEWARE! !!!! DO NOT USE ANY OF THE Kocourek companies. They will drain your bank account dry by their screw ups and lies and expect you to fork out more mon !!!! DO NOT USE ANY OF THE Kocourek companies. They will drain your bank account dry by their screw ups and lies and expect you to fork out more money. I wish I could give no stars. Not even a year ago I was on the search for a reliable vehicle. Kocourek assured me that a full detailed check of the vehicle was done. We spent over 18K on the car along with a 3K extended warranty. The salesman Billy Woldt said that the car had a full tank a gas for me. Nope was empty. Whatever. Then I started to have issues with the vehicle and had to take it in multiple times and the key phob stop working. They said they can replace it for $200 mind you this was not too long after buying the car. Now my A/C isn't working and of course their team failed to try and figure it out the first time. I had to come back. The second time they said well its gonna be $170.00 for diagnostics and $2200 to fix your A/C and its not covered by the extended warranty. So now they want me to put another 2 grand in the car that I made sure the warranty covered. They were so unhelpful and now I am stuck trying to get my A/C fix right before summer on a car that shouldn't have the issue because they said an inspection was done. Then I was told by the service guy that they don't do the inspections there. So they can even stand by the inspections. I have had sooooo many people in the last 24 hours come to be with their HORROR stories of ANY Kocourek. It is as bad as issues with the vehicle 10 days after they bought it leaking frying the electrical system and they said its not their problem. I have heard several stories like this. FIND SOMEWHERE ELSE -- Get a Toyota or Honda THESE PEOPLE ARE TRYING TO RUN A MONOPOLY AND ARE CROOKS. The people that they have working for them are also incompetent. I also posted multiple comments and reviews on their Facebook page as several others and they blocked all the negative comments about their company. DONT TRUST THESE PEOPLE More

Bought a car there and been having a trunk issue with water filling by the spare. So brought it in the first time and they said they patched it. But they didn't, it started to fill again. Went back again water filling by the spare. So brought it in the first time and they said they patched it. But they didn't, it started to fill again. Went back again and they said the trunk wasn't align so they readjusted it. Just recently it filled up again and they said that the trunk wasn't align and couldn't fix it. Not just that but their was a wire sticking out from under my driver said and I questioned them, they said it was like that when they got it. Took my car to a different shop and they definitely said that the wire was pulled out because it was missing a piece. More

My truck broke down in Wausau. I’m from Madison. Truck got towed to kocourek. They put in tranny cooler lines and a new transmission for $7300. There was no wrench light on when it I’m from Madison. Truck got towed to kocourek. They put in tranny cooler lines and a new transmission for $7300. There was no wrench light on when it went in. They called me and told me a check engine light showed back up when they were done with the transmission. After I had driven 3 hours one way to get it I saw it had a wrench light on and not a check engine light. I wrench light means power train failure.They said it was a shutter on my grill that had a bad connector. This would not turn on the wrench light. They told me it didn’t affect drivability. I had a Madison dealership look at it and they replaced the transmission pump and nothing else and now there’s no wrench light. At this point I’m not even sure the transmission was even bad in the first place or if Kocourek just shotguns parts at vehicles till the problem is fixed. Save your money take your vehicle elsewhere. Also I called them and tried to get them to help me resolve this and they told me that they can’t do anything. More

This dealership is awesome, Eason my way from Il to Wakefield MI . Transmission cooler line broke on rte 51 sept 21st 2021 . Called service and talked to Gregg , he said bring it in and we will take a Wakefield MI . Transmission cooler line broke on rte 51 sept 21st 2021 . Called service and talked to Gregg , he said bring it in and we will take a look and see what we can do . Towed it in Gregg and Jameson took a look fight away . Checked for parts and was told 2-3 days . Jameson came up with a idea for a temporary fix . He fixed and tested it out . I was back on the road within hours and had a great trip . Thank you Gregg and Jameson for going the extra mile . I will never forget what you did for me . I will pass this story on to others . Wish I lived closer to Kocourek Ford , you would be my go to guys . More

I leased a truck from this dealership and I bought a protection plan. It was supposed to cover up to 6000 in damages. So I turned my truck in because my family couldn't afford to buy it a this time. So protection plan. It was supposed to cover up to 6000 in damages. So I turned my truck in because my family couldn't afford to buy it a this time. So now a month after I turned it in I got a 400 dollar bill for damages and now they won't back their protection plan. So I'll never buy from them again. More

Did on Oil Change on my vehicle. Scheduled an oil change and got in quickly. Very professional staff! Service team was exceptional..5 Stars! Clean waiting area and overall appe Scheduled an oil change and got in quickly. Very professional staff! Service team was exceptional..5 Stars! Clean waiting area and overall appearance was 5 Stars! More

Everything worked out as expected. Great Dealership, love working with everyone. Thanks for all the great help you given me, MY SALES PE PERSON. eVERYONE IS ALWAYS SO FRIENDLY WHEN I Great Dealership, love working with everyone. Thanks for all the great help you given me, MY SALES PE PERSON. eVERYONE IS ALWAYS SO FRIENDLY WHEN I COME FOR WHATEVER. More

Service was completed in a timely time. Nothing to add at this time. I have herd a lot of people had negative comments about the service department, work done poor at best or never done but Nothing to add at this time. I have herd a lot of people had negative comments about the service department, work done poor at best or never done but checked off on the list. Last service i had done was good, the one before the windshield fluid was left empty, went to wash wind shield and light came on fluid level was low. This last service all levels were topped off...thank's. More