Koch 33 Volkswagen

BE WARNED (mind you I don't leave reveiws but this could not go undocumented): Unethical and inefficient, from Sales to Service: I have had the absolute worst experience purchasing a used vehicle from this not go undocumented): Unethical and inefficient, from Sales to Service: I have had the absolute worst experience purchasing a used vehicle from this unethical, inefficient dealership. It was a 2018 Rav4 that I told them I will be teaching my 16 year old daughter to drive in. Upon purchasing the vehicle and having it less than 2 days, I noticed the brakes squeak, take it in, they say they re-greased them, I take it back same trip home, brakes still squeak, a second time and they say they re-greased them again,,okay, so no actual check or anything else. Upon picking the vehicle up for the second time, mind you I have not had the vehicle a complete 2 weeks at this point, the next morning upon starting the vehicle the check engine light is on with and AWD System Malfunction message on the dash. Take it back in, this time they say they re-greased the rear brakes, and that the front wheel sensor was bad and they will take care of that but the AWD error, all of a sudden they find a large hole in the wheel well of the rear driver side and say that it's rodent damage and they aren't going to cover it. Now if I had rodents my other vehicles would have had damage much prior to this or I would have found droppings, not the case. So I have to pay $250 out of pocket, now mind you I own the car about 3 weeks at this point and it has been back 3 times. I picked this up yesterday. I go to start the vehicle this morning and guess what? Check engine light back on and AWD System Malfunction light back on. According to the dealership this is all my doing as it passed the initial emissions check. So now, not even owning it for 3 weeks, it will be going back 2 days after picking it up, for the same reasons I just paid out of pocket. It's still another month before I'm due to make my first actual payment. So here I am on a Saturday morning with the check engine light on, AWD system malfunction error and the best they say is can you bring it back Monday. How many days of work does this place expect people to miss? This is the most regretful purchase of my life. Do not do business with this disgusting company. More

sold OLD vehicle as NEW. key FOB broken. starter button broken. windshield washer broken. they sold to me as NEW key FOB broken. starter button broken. windshield washer broken. they sold to me as NEW More

I have never received the solid gold service I received when I purchased my new CX30 Mazda. My sales person, Bella Cuevas, was so knowledgeable and most important she listened to all my concerns and wish when I purchased my new CX30 Mazda. My sales person, Bella Cuevas, was so knowledgeable and most important she listened to all my concerns and wishes. She introduced me to all the wonderful members of her team and made sure I got what I wanted. I think this must have been the ninth car I have purchased but never felt more cared for and happy with my decision. Then she took me to my NEW car and went over everything I needed to know and feel safe. As a senior citizen I cannot recommend Koch33 and Bella and her team enough, Wonderful experience I feel blessed. When did you ever hear that from a dealership? More

Horrible customer service. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. More

I haven't bought a car since 2006. It was a pleasure to deal with the people at Koch. Thanks everyone. It was a pleasure to deal with the people at Koch. Thanks everyone. More

Horrible customer service! I have been trying to trade in my current VW lease and purchase a new lease but I can’t get anyone from Koch 33 VW to respond to my email requests fo I have been trying to trade in my current VW lease and purchase a new lease but I can’t get anyone from Koch 33 VW to respond to my email requests for assistance. They claim to have an internet sales team but they are not willing to communicate online? I even tried reaching out to the GM and the sales GM for help and neither cared enough to respond to my request. This is even more disappointing because I love the customer service at Koch 33 Ford and expected a similar experience at their VW dealership but this is sadly not the case. More

My service at Koch 33 VW was very good as always they treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but you pay for what you get... Thank you guys.. More

The dealership is always clean and the staff are very friendly and helpful. Service is great. friendly and helpful. Service is great. More

Koch 33 Volkswagen service always exceeds our expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highl expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highly recommended ! More