Koch 33 Mazda - Service Center

I have a 2009 Mazda 6 that was involved in a recall. When I called to make the appointment, I was told parts needed to be ordered and I would be notified when the parts had arrived so an appointment cou When I called to make the appointment, I was told parts needed to be ordered and I would be notified when the parts had arrived so an appointment could be scheduled. I waited over two months with no call from the dealership. I then called and was told that the parts were indeed available and I was able to schedule my appointment. When I asked why I was not notified, I was told by the service writer Bob that he did not really know why I was not notified but he implied that the parts department was to blame. This made for a bad initial experience with your service and parts departments. More

Excellent time turn around, hardly any wait time. I had my headlight assembly replaced. Even though the wrong headlight assembly was replaced, Bob explained the correct part will be ordered and replaced a my headlight assembly replaced. Even though the wrong headlight assembly was replaced, Bob explained the correct part will be ordered and replaced as soon as the part comes in. I will always recommend this dealership for all my maintenance and repairs as needed. Excellent staff. More

Service is always good. People are friendly and make sure you know what exactly is wrong with your car, what you need and make me feel comfortable. I have been coming to Mazda for 6 years and never had a pro you know what exactly is wrong with your car, what you need and make me feel comfortable. I have been coming to Mazda for 6 years and never had a problem. Shuttle service is good esapecially when the care needs to stay for awhile. More

Service appointment was on time minimal wait, explained potential problem, offered alternatives,service advisor is knowledgable and has always been helpful, all employees encountered were cordial and offer potential problem, offered alternatives,service advisor is knowledgable and has always been helpful, all employees encountered were cordial and offered to provide infomation,waiting area is clean and comfortable. More

Excellent, efficient, trusted quality service. The service people are very friendly. I feel that I can trust the advice and recommendations of the service staff. The service staff explain what work n service people are very friendly. I feel that I can trust the advice and recommendations of the service staff. The service staff explain what work needs to be completed and why. I always feel that I am well cared for. More

The service at Young Mazda was an overall excellent experience. The entire staff was very friendly, helpful, and caring. Rober Hauser was very knowledgable, friendly, and willing to answer any question experience. The entire staff was very friendly, helpful, and caring. Rober Hauser was very knowledgable, friendly, and willing to answer any questions. All went above and beyond in their customer service. More

Have purchased and / or have had four vehicles - 2 MAZDA MX-5s, a DODGE Ram, and a MAZDAspeed Protege - serviced at Young's facility in Easton - both at their old faciltiy and at their newer one. I have n MX-5s, a DODGE Ram, and a MAZDAspeed Protege - serviced at Young's facility in Easton - both at their old faciltiy and at their newer one. I have never been disappointed; Staff is friendly and knowledgable, prices are reasonable (especially with Internet Coupons), and vehicles have always been returned to me in a reasonable amount of time. I have recommended their dealership to a many friends and family and will most likely return to them in the future when I am in need of or in want of another car or truck. If I have one critisism it would be that I wish they still offered a courtesy loaner vehicle for extended service and so forth, but I do understand the legality and insurance required therein. More

Katy, Dave, and Bob were always pleasant and helpful. They were able to work with my schedule and my car was ready earlier than anticipated (keeping down the cost of my car rental). Also, the job was we They were able to work with my schedule and my car was ready earlier than anticipated (keeping down the cost of my car rental). Also, the job was well done and the final cost stayed within the origial estimate. More

Althought I don't remember the name of the auto shop person who called me, he did a very thorough job of explaining the work my car needed and why. He also gave me a good estimate of how much everythin person who called me, he did a very thorough job of explaining the work my car needed and why. He also gave me a good estimate of how much everything would cost. I have been happy taking my Mazda for service here vs taking it to Scott where I purchased it, they fix problems quickly and accurately. I will definitely be looking to purchase my next new vehicle at Young. More

Thank you all so much! I own a local used car dealership and had some problems with a customer's car that I couldn't resolve. You guys figured it out and fixed it under parts warranty and didn't charge me o and had some problems with a customer's car that I couldn't resolve. You guys figured it out and fixed it under parts warranty and didn't charge me or my customer for your expertise. I am impressed with your professionalism and will recommend your dealership to everyone! I will continue to purchase all Mazda and Volkswagon parts that I need from your parts department. Again, I thank you all! GD More