Koch 33 Mazda

Everyone at the dealership was professional and welcoming. Kenny went above and beyond for me. welcoming. Kenny went above and beyond for me. More

2018 Mazda CX-9 JM3TCBDY4J0232044, 89641 MILES I am writing to formally complain about the incorrect diagnosis and repair recommendation provided by your service department regarding my Mazda. In Oc writing to formally complain about the incorrect diagnosis and repair recommendation provided by your service department regarding my Mazda. In October 2025, I brought my vehicle to your dealership for diagnosis due to idling issues and multiple warning lights on the dashboard. Your technician informed me that the problem required replacement of the entire wiring harness, and I relied on your professional diagnosis. After that visit, I drove the vehicle less than 300 miles before the same exact problem returned. I was forced to tow the vehicle back to your dealership again for the identical symptoms — idling problems and warning lights. Now, your technician is telling me that the issue is actually related to Cylinder 2 and 3 and the power liftgate Module , with an estimated repair cost of over $5,000. This clearly indicates that the original diagnosis provided by your dealership was incorrect. I trusted your dealership as an authorized Mazda service center to properly diagnose the issue the first time. Instead, I am now facing a much larger repair bill for a problem that was never properly identified. I do not have the budget to pay $5,000+ for repairs that stem from a misdiagnosis by your shop. I believe your dealership should take responsibility for this situation and work with me toward a fair resolution. I am requesting that: The vehicle be re-evaluated properly at no charge, and A reasonable solution be offered due to the incorrect original diagnosis and repeat failure. Please understand that I am extremely disappointed and frustrated, and I expect this matter to be handled professionally and fairly. More

Kenny was wonderful! He was extremely knowledgeable, kind, and got me in and out of the dealership with ease. Would 10/10 recommend him! He was extremely knowledgeable, kind, and got me in and out of the dealership with ease. Would 10/10 recommend him! More

Kenny was excellent to work with! I loved his knowledge of all the vehicles and his consultative sales approach. There was no pressure or “hard” selling. Kenny was interested in wh I loved his knowledge of all the vehicles and his consultative sales approach. There was no pressure or “hard” selling. Kenny was interested in what I was looking for and why and really took the time to make sure I was happy with my purchase. More

I appreciate both Kenny and the Koch team involved with the trade-in and purchase for my 2025 Mazda CX-30. Kenny went above and beyond to help me settle my deal. Thanks, Kenny, for all your help! I love the trade-in and purchase for my 2025 Mazda CX-30. Kenny went above and beyond to help me settle my deal. Thanks, Kenny, for all your help! I love my new car!!! More

Kenneth was very professional and extremely helpful in my purchasing process of my car. I really enjoyed working with him, very friendly and easy to work with. purchasing process of my car. I really enjoyed working with him, very friendly and easy to work with. More

Easy process and Kenny was so nice and knowledgeable! I really appreciate the time he took to make everything easy and pain free! Thank you! I really appreciate the time he took to make everything easy and pain free! Thank you! More

All the employees here were fantastic eith helping find my perfect vehicle!! They made the process so smooth!! my perfect vehicle!! They made the process so smooth!! More

Good experience. .Kenny was extremely knowledgeable about all aspects of the cars I was considering. He was prompt with all communication as well. .Kenny was extremely knowledgeable about all aspects of the cars I was considering. He was prompt with all communication as well. More