Koch 33 Ford

Disgusted... I had a 7:40 appointment for a simple Koch 33 rear toe link recall. I fix my cars normally. Hours later at 3 PM they called telling me about how they performed a multi point check and tried t 33 rear toe link recall. I fix my cars normally. Hours later at 3 PM they called telling me about how they performed a multi point check and tried to sell me all kinds of extra repairs. Then when asked, they did not start any of the actual warranty work yet!! They said they will call when ready. 5PM, no call. So I called and it will not be ready until 6. It's clearly all about them making money on services, not the customers needs. Probably will not go there again. Especially for my wife who's lease expires in August. More

Went to buy parts for my Ford Explorer was dealing with Mike in service hands down he knows what I need gave me advice very professional if you need parts he’s the one to go to Mike in service hands down he knows what I need gave me advice very professional if you need parts he’s the one to go to More

The absolute worst experience i have ever had with any The absolute worst experience i have ever had with any car repair. It started after my wife was rear-ended at a stop light. Her car drove away from The absolute worst experience i have ever had with any car repair. It started after my wife was rear-ended at a stop light. Her car drove away from the accident and after 4 months of driving everyday, The insurance came and we went to get the bumper replaced. She dropped her car off on the 1st. 5 days later she got a call to come pick it up its all set. She pulled in and got her car but it wouldnt start. They told her it was her battery (which was replaced a year ago and never had any problems). They replaced her battery and called us the next day saying they found a sensor that had drained the battery so they needed to replaced that sensor. A few days later they gave us a call and for the 3rd time our car was finished. She went to pick it up and before she got out of the parking lot all the lights on the dash came on and the car shut down.... THE CAR HAD NO PROBLEMS BEFOR THEY TOUCHED IT. ill also add when she went to leave the 3rd time the heat and ac would not work. They checked the fuses and said no problem here not sure why its not working take it to mazda. She had to leave her car for a 4th time. They called a few times saying it was a grounding issue and at one point they had 72 codes but they would go away and others would come on. They replaced a blown up relay which controls the heat and ac. I guess sometimes they just blow up when the car is sitting. They called and said its now working and driving but they cant get rid of check engine lights. I told them it did not have any lights on before they touched it and they said they have a picture of the dash because they always take one of the lights on for this exact reason. They took me into the office and showed me a picture of the dash and the check engine light was on. Well wouldn't you know the picture was dated the 8th. We dropped it off on the 1st. Then they said they dont take pictures of the dash when they get the car. One technician informed us he drove it all over it was fine. Another technician said they never drove it because they didnt have a reason to. After the invoice with the ground/wire harness issue they hooked it up to a computer and are now telling us its a oil pressure switch and now its not a power/wire issue because i reminded them it had no problems until they touched the sensor and bumper. Im almost positive they pinched a wire. Im just praying they didn't ground the welder on the computer side of the frame when "fixing" the bumper. Im giving one star because its the lowest you can give and also because they "feel bad" after saying its so strange it was fine and all we did was the bumper and now we have no idea whats going on. They made us take the car. And basically said its your problem now that's from wear and tear its a coincidence we were working on it when all this happened. They didnt even offer to take it to the mechanic shop and fix it. Im telling as many people as i can about this experience if i could stop one person from having to deal with this it will be worth the post More

I worked with Dan Stover and he was great , I had a major issue with I car purchased, I went back a week later , Dan and his sales manager took the car back , and were able to help get into a different car issue with I car purchased, I went back a week later , Dan and his sales manager took the car back , and were able to help get into a different car , Steve in finance was able to secure a new loan for me with payments that worked for me . I am thankful this dealership stands behind their products and do all they can to take care of their customers. More

Very courteous, worked well with us, would buy another vehicle from Koch. Easy process. Gave best price for our trade in. Thank you very much vehicle from Koch. Easy process. Gave best price for our trade in. Thank you very much More

This dealership is dishonest and lie straight to your face. Do NOT....... I repeat do NOT do business with this dealership! They will not go out of their way for you in any way. And DO NOT BUY ANY EXTEND face. Do NOT....... I repeat do NOT do business with this dealership! They will not go out of their way for you in any way. And DO NOT BUY ANY EXTENDED WARRANTIES FROM THEM AS THEY WILL OVER CHARGE YOU AND NOT HONOR THE EXTENDED WARRANTY! Terrible terrible disgraceful dealership. More

Very professional, always do a great job.Justin Schreck Very professional, always do a great job. Justin Schreck was awesome. It is always a pleasure to work with the Koch 33 team. Thank You Very professional, always do a great job. Justin Schreck was awesome. It is always a pleasure to work with the Koch 33 team. Thank You More

Excellent customer service initiated by the service manager and his staff. The video of the repairs is an excellent communication tool for the customer. K manager and his staff. The video of the repairs is an excellent communication tool for the customer. K More

Walt is a valuable asset to your company. His work ethic, follow up and overall assistance was exceptional. His explanation of coverage was also very good. follow up and overall assistance was exceptional. His explanation of coverage was also very good. More

Service good friendly timely. Only thing denied some maintenance items .way too much money .now I have to shop around see if thats going rate or do it myself .would much rather have dealer do it if it w maintenance items .way too much money .now I have to shop around see if thats going rate or do it myself .would much rather have dealer do it if it was reasonable. Change differentials and transfer case fluids .$650.00 OMG! More