Koch 33 Ford

Battery diagnosis & replacement I pulled in w/o an appointment as my battery on my Ford Escape died and I needed it repaired today. This dealership jumped right on it and had me back I pulled in w/o an appointment as my battery on my Ford Escape died and I needed it repaired today. This dealership jumped right on it and had me back on the road under 1-1/2 hrs. Very professional and very accommodating. I couldn’t ask for or expect anything more than the top service I received . I WILL be back for my future service needs ! More

Excellent experience! Ryan was wonderful to work with as a salesperson. This is our 2nd vehicle purchased from this dealership and very happy with both experiences! Ryan w Ryan was wonderful to work with as a salesperson. This is our 2nd vehicle purchased from this dealership and very happy with both experiences! Ryan worked around our busy schedule to ensure that we were able to purchase our new Hylander the same night; he even returned Monday evening when he was off! Ryan is a valuable employee to your dealership! More

Excellent experience. Not pushing me to get work done on my car like other dealers I have worked with. Wait time was minimal for both pick up and drop off. Not pushing me to get work done on my car like other dealers I have worked with. Wait time was minimal for both pick up and drop off. More

Very Satisfied Your persistence paid off and exceeded my expectations from start to finish with fitting my emergency repair into a full schedule. Tom was very respon Your persistence paid off and exceeded my expectations from start to finish with fitting my emergency repair into a full schedule. Tom was very responsive in full filling everything he stated. Thank you! More

oil change Went in for one of my free oil changes Wait time for vehicle for oil change and tire rotation and multi point inspection was alittle longer then i exp Went in for one of my free oil changes Wait time for vehicle for oil change and tire rotation and multi point inspection was alittle longer then i expected Overall friendly staff but after my free oil changes are used i will take vehicle to my own mechanic More

wonderful experience Worked with Todd today and couldn't have asked for a better experience. He didn't try to haggle with me. Everybody was very straight forward and was w Worked with Todd today and couldn't have asked for a better experience. He didn't try to haggle with me. Everybody was very straight forward and was working in my best interest. He asked what we had to work with and he made it happen. Super friendly staff and i'm beyond impressed with this dealership! More

Feedback on Koch 33 Service guy very friendly and professional. If there was one thing that could be done better, how about washing the vehicle after service, that would Service guy very friendly and professional. If there was one thing that could be done better, how about washing the vehicle after service, that would be a great feature that I have gotten with my BMW. Other than that nice job! More

My go to place for purchases and services since 2005! I have bought and serviced many cars, vans, and trucks for 12 years from this place. Everyone, from sales, service, mechanics, tech advisors, have gon I have bought and serviced many cars, vans, and trucks for 12 years from this place. Everyone, from sales, service, mechanics, tech advisors, have gone over and beyond every single time. Very polite, curteues, knowledgeable and understanding. Tottaly recommend. More

Good sales rep but. Ryan Valiente was nothing but professional from our emails to my on site visit. He was attentive to my needs and kept with contacting via email which Ryan Valiente was nothing but professional from our emails to my on site visit. He was attentive to my needs and kept with contacting via email which I preferred. I was blunt and up front with him and him with me. I have no doubt Ryan will be successful! Where it ended was their used car managers embarrassing trade in value of my car and unwillingness to move. I have no problems with anyone make a living, turning a profit and making selling a car an easier process.....I do have an issue with them trying to make $6000 plus on my trade in. I ended up taking my business to another local Ford dealer who gave me a great deal on a new car and a significantly higher trade value. Seems like Koch doesn’t like customers who do their homework and they let a sale walk away. More

Tom Bisbane I absolutely love Tom Bisbane. He is awesome. He has done absolutely everything to satisfy me. He tried his best to get my car taken care of although I absolutely love Tom Bisbane. He is awesome. He has done absolutely everything to satisfy me. He tried his best to get my car taken care of although it kept breaking down after the fact I just don't think the repair persons or the Ford Corporation could fix the problem. But Tom himself was the best. Although I ended up getting rid of the car trading it in for a different vehicle. I will no longer be going to the Ford dealer for service but I wish Tom Bisbane the best. More